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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Kenya
1 review
1 helpful vote
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freelancer.com review
July 18, 2018

I have worked with freelancer for over 8 years now, i like the way they work, even if sometime they may fail to understand the special situation of a person. In the end it may go out fine

Date of experience: July 18, 2018
Malaysia
1 review
0 helpful votes
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Refund Process
July 18, 2018

Kayla customer service of freelancer helped me very fast. Freelancer has very quick and fast customer support. Recommend it to all

Date of experience: July 17, 2018
Hong Kong
1 review
0 helpful votes
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Erwin C. Is member of freelancer support team and resolved my issue promptly. I would highly recommend this site as it seriously looks after you

Date of experience: July 17, 2018
Sri Lanka
1 review
0 helpful votes
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Super
July 18, 2018

I think that freelancer is a good place for the talents to earn money. We look forward to working with a good service.

Date of experience: July 17, 2018
Viet Nam
1 review
0 helpful votes
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Excellent support
July 18, 2018

Thank you very much for excellent support from Freelancer team. I got the great support from Barry. The instruction was very clear and detail for someone new like me.

Date of experience: July 17, 2018
Italy
1 review
1 helpful vote
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Not what I expected.
July 20, 2018

I registered on freelancer.com to try some experience as translator but I was not happy to leave EUR 31,40 of deposit to start and to pay for taking language test. I registered to find some job, not to spend for nothing. I'm disappointed and I requested to delete my account. I give 2 stars because the chat assistant Frieda S. Was kind to help me.

Date of experience: July 17, 2018
Philippines
1 review
0 helpful votes
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Fantastic
July 17, 2018

The person that I spoke to was very helpful, Kayla was very very kind and she assisted me on reversing back the deposit I made accidentally. Thank you so much again

Date of experience: July 17, 2018
India
1 review
0 helpful votes
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Quick resolution by Ms Josie G
July 17, 2018

Got a quick resolution to my issue by Ms Josie G, I appreciate her approach of working. She quickly initiated a mail to the freelancer who was creating the hindrance in getting the project delivered quickly.

Date of experience: July 17, 2018
GB
1 review
0 helpful votes
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Third time lucky
July 17, 2018

Had difficulty finding an online agent who wasn't idle (probably away from their desk doing something more important).

Finally came across Kayla B. Who addressed all my issues well.
Thanks go to Kayla.

Date of experience: July 17, 2018
NL
1 review
0 helpful votes
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Chat
July 17, 2018

My chat was with Josie G. Really helpful. Her chat with me was very Very Good. That was a really good experience.

Date of experience: July 17, 2018
Australia
1 review
0 helpful votes
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I thought I had paid more than I had and Kayla B. Was great in helping me work out where I had got it wrong. Problem was not a problem and I was able to get it sorted very efficiently.

Date of experience: July 17, 2018
Bangladesh
1 review
0 helpful votes
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Awesome Support from Live Agent
July 17, 2018

I had a problem with my payment and I contacted with the Live Agent. Within few seconds one of them (Stephanie M.) starts chat with me. I know all of them are very professional and dedicated to their job, but she is exceptional. She got into my problem right away and solved in a second!

So much happy with the service :)

Date of experience: July 17, 2018
Timor-Leste
1 review
0 helpful votes
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Kayla B. Is the best
July 17, 2018

I just had a chat support with Kayla B. And I need to share this. Everyone that can work with Kayla is a lucky person. The best help someone can get.
Once again... Thank you very much.

Date of experience: July 17, 2018
Afghanistan
1 review
0 helpful votes
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Asked for a refund
July 17, 2018

Stephanie M. Was very helpful and understanding my inconvenience had helped me give this site another shot.

Date of experience: July 16, 2018
Japan
1 review
0 helpful votes
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The support is really awesome
The Recruiter project fee was taken immediately after being hired on that project.
It was not correct so I contacted Feelancer Support Team and explained it.
Gonzalo V heard the situation and resolved that issue immediately.
Fast and reliable service.
Thanks again, Gonzalo

Date of experience: July 16, 2018
PS
1 review
0 helpful votes
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Inquiry about payment issue
July 17, 2018

Frieda gives great customer support! Her response rate is very quick. She's very polite. She's helped me to understand the issue I was encountering and helped me to resolve it.

Date of experience: July 16, 2018
Minnesota
2 reviews
13 helpful votes
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I have to believe that the positive reviews that are being posted are from paid advocates of the company. Don't get roped in. Over 2 years had passed since I did business with them. All of a sudden there was a charge on my credit card from them. Not only did I file mischarge with my CC company, but I had to cancel my card and get it reissued to avoid them from doing this again. My opinion is that freelancer is nothing but a scammer out for themselves and they are hurting the ethical contractors that are working for them.

Date of experience: July 16, 2018

Poor business relations
July 17, 2018
Previous review

We will be getting away from them asap. After a couple of projects, they our credit card had a misc charge of over $3000 on it... When confronted, they took over 1 month to even start addressing the issue. Then, it was only a partial refund. They also refused to pay charges that were incurred on the card as a foreign transaction fee. They stated that it was 'our' problem... Well, no, it wasn't. This fee would have never existed had they not made this unauthorized charge to our card. Sadly, this reflects poorly on the people that they allow to contract through their site. So far, they have been quite talented regarding WordPress and Web implementations. I would urge all of them to get away from freelancer and find another broker to represent them.

Date of experience: June 17, 2016
India
1 review
0 helpful votes
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Very good support
July 17, 2018

I contacted the customer service and was assisted by the support agent Kayla B. For the team
She was prompt, courteous and listened to my query and provided the solution and way forward. Great customer service from her side.

Date of experience: July 16, 2018
GB
1 review
0 helpful votes
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Great assistance
July 17, 2018

I was matched with Kayla B. On the freelancer chat and she was very helpful in addressing my issue with a project. Great assistance.

Date of experience: July 16, 2018
India
1 review
0 helpful votes
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Great Support
July 17, 2018

Had a great experience with the support provided by Kayla B. My issue got treated perfectly. I feel at ease now. Hope to chat again.

Date of experience: July 16, 2018