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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

India
1 review
0 helpful votes
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Very happy with kayla
July 22, 2018

Great communication with her, she is helpful.

(i have done this type of work recently. I will show you some work in over chat.
I have vast experience in product design and development.
Please see my portfolio)

Date of experience: July 20, 2018
Malaysia
1 review
1 helpful vote
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Frieda, nice work
July 22, 2018

Frieda, really helpfull and experinces to solve my and my freelancer issue. No more than 10 minutes all my problem solve

Date of experience: July 19, 2018
India
1 review
0 helpful votes
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Sir i like freelancing work sir i think continue my life works sir just dout question you are genune sir i continue genune sir so please give inform sir I indian number *******745 I read rewiews but one time for conform message sir

Date of experience: July 19, 2018
Bulgaria
1 review
0 helpful votes
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Helpful
July 22, 2018

I stated my problem, he was quick with helping me, got what i needed, now i have to write something so it doesn't give me the error that it needs hundred words, but hey if we gotta chat more lets chat, perhaps i did those 100 words?

Date of experience: July 19, 2018
Virginia
1 review
0 helpful votes
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Chatting with employers - Issues
July 22, 2018

I was not able to communicate with the employer after bidding on the project. Kayla B clarified me and I need to wait for employer to respond back to me before I respond back.

Date of experience: July 19, 2018
Italy
1 review
0 helpful votes
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Email verification
July 22, 2018

I had problems with receiving account verification email. After a few minutes chat with Frieda I get my account verified.

Date of experience: July 19, 2018
Sri Lanka
1 review
0 helpful votes
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Thank you Frieda for you guide. You gave me a good guide for accept project on freelancer. It's a useful message for me. Thank you again Frieda.

Date of experience: July 19, 2018
India
1 review
0 helpful votes
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Great
July 22, 2018

Completely satisfied with Immediate response by Barry N. And very helpful while taking decisions with issues we face on platform. Thanks

Date of experience: July 19, 2018
Pakistan
1 review
0 helpful votes
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Received assistance in easy and clear way which helped me to resolve my issue with full satisfaction.

Date of experience: July 19, 2018
Philippines
1 review
0 helpful votes
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Frieda S. Was a great help!
July 22, 2018

The issue I have been following up has been finally resolved and it only took a few minutes. Phew! It won't be long before I delete my account here. For now, I'm being careful with my transactions. Freelancer could be traumatizing for a newbie.

Date of experience: July 18, 2018
Poland
1 review
0 helpful votes
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Non-paying boss thing
July 18, 2018

Josie G provided me with the beggining of the help in the fight with non-paying boss. The question had been answered even before being asked.

Date of experience: July 18, 2018
India
1 review
0 helpful votes
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I am completely satisfied with Frieda S,
Solved all my concerns with great responsibility and within no time.
Thank you Frieda S

Date of experience: July 18, 2018
BA
1 review
0 helpful votes
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Terms and Conditions question
July 18, 2018

Very good experience with Your support. Name Charlotte. Responded quickly, precisely and fairly. Very good assistant.

Date of experience: July 18, 2018
India
1 review
0 helpful votes
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Excellent
July 18, 2018

I have a Chat Section with one of you employee named with Kayla B.
The conversation was very good and really so helpful for me to understand the concept of Freelancer.com.

Date of experience: July 18, 2018
Mexico
1 review
1 helpful vote
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Frieda S.
July 18, 2018

Amazing attention. Solved my problem quickly and without any complications. She was polite, professional and took very little time to connect and answer to my messages. Highly recommended.

Date of experience: July 18, 2018
Brazil
1 review
0 helpful votes
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Best support
July 18, 2018

It's aways a pleasure to enter in contact with freelancer support, Kayla B. Helped me a lot. Thanks. It was fast.

Date of experience: July 18, 2018
Denmark
1 review
0 helpful votes
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Hourly based payment
July 18, 2018

Josie G. Is very kind person.
He gives me clear instruction about the problem and was very helpful.
I like his service very much.
Thanks

Date of experience: July 18, 2018
Philippines
1 review
0 helpful votes
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Excellent
July 18, 2018

I already understand and i'm very thankful to Josie G. For assisting me in my problem. Excellent job for Josie G. And give her a thumbs up.
Thank very much.

Date of experience: July 18, 2018
Serbia
2 reviews
0 helpful votes
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Excellent
July 18, 2018

Fast, clear, kind communication with Josie G. It is my first experience with Freelance.com, I am still biting, but Josie helped me through. Thanks again! Best wishes!

Date of experience: July 18, 2018
Japan
1 review
1 helpful vote
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Kind service
July 18, 2018

I asked my problems, he replied very kindly and carefully.
Good help.
He replied all my questions.
Many thanks

Date of experience: July 18, 2018