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Marketplace for freelance programmers, writing, design, legal work and more.
Freelancer Reviews Summary
The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.
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The verification process via video call with Russell V. was smooth and well organized. He was professional, clear with instructions, and kept the process quick and stress-free. Overall, a very positive experience.
My verification interview went very smoothly. The process was clear and easy to follow. The interviewer, Berry, was extremely polite, professional, and patient throughout the call. He made me feel comfortable and guided me through each step gently. Overall, it was a great experience and I appreciate the support. Thank you!
I recently completed my verification interview on Freelancer, and I want to highlight the excellent support provided by Russell V. Throughout the interview, he was professional, polite, and very clear in his communication. He guided me through each step, ensured I understood the process, and made the entire experience comfortable and stress-free.
I appreciate his patience and professionalism — it truly made the interview smooth and efficient. Thank you, Russell V., for the great assistance!
Barry led the interview very clearly, he was encouraging and polite and made me totally at ease for answering all the questions
I had forwarded two cases, one of which was resolved in time, and I really appreciate this. Looking for another to be solved.
The entire Verify process for Freelancer has been impressive. It's great that we still involve people in this process, rather than relying on machines/LLMs.
I'm completely happy with the interview process which I completed *******@KielleVerified was a consummate professional and the experience was positive
The popup for verified freelancers wrote verify for 0€ and upon clicking I got charged 90€. When I contacted support they simply said it is non refundable. This is unacceptable as it is a fault of the platform for now showing the price from the beginning
Thank you for the interview, Barry. I really appreciate your clear guidance and the professional way you handled the verification process. The conversation was smooth, informative, and very helpful for me as a new freelancer on the platform. Thanks again for your time.
The interview process was well-organized and professionally conducted. The interviewer asked clear, relevant questions that aligned with the requirements of the role and allowed me to showcase my skills effectively. Communication was smooth throughout, and the expectations, responsibilities, and workflow were explained in a transparent manner. Overall, it was a positive and efficient experience that provided a clear understanding of the position and the next steps.
It was a pleasureful experience speaking with Russel.
Clear guidelines and quick conversation and very helpful with all the things.
Thank you for assisting me throughout the process.
Barry provided outstanding support during my Freelancer verification. He was polite, patient, and very clear with every instruction. The process felt smooth and well-structured because of his guidance. I'm grateful for his professionalism and quick responses. Excellent experience with the verification team!
Excellent service — truly a 10/10 experience. Communication was fast, clear, and professional, and every task was delivered exactly as promised. They understood my requirements immediately and handled everything with care and accuracy. I'm extremely happy with the results and will definitely work with them again. Highly recommended!
I'm new to the Platform and as such I made a rookie mistake. I almost fell into a scam but thankfully I could spot the red flag. The FL staff were very helpful with my report. Margaux was very kind and prompt in her response.
Barry, everything was very easy to understand. I had a bit of a language barrier, so I asked questions on chat for my convenience. Once again, thank you so much, Barry.
I had the opportunity to complete my verification process with Barry, and the experience was smooth, quick, and very professional. Thank you, Barry, for your support and clear guidance throughout the process.
Excellent customer support. I was struggling with some repeated issue with my posting (project) and in communicating with the freelancer. I had logged a ticket earlier with another support agent but didn't solve this issue and i wasted weeks on this.
This person solved my issues in just 5min. So much helpful!
"This person only gives false promises. I contacted him twice, and both times he said the same thing but did absolutely nothing."
My experience with Freelancer.com has been excellent. The platform is easy to use, and finding projects and communicating with clients has always been smooth. I also highly recommend getting verified through the platform—my verification was done by Barry, and the process was extremely simple and stress-free. He was professional, clear, and made the entire experience quick and easy. Overall, I'm very satisfied with the service and the level of support provided.
Very professional, quick and enjoyable interview performed by Barry. Questions were comfortable and accurate with the purpose of the interview. I really recommend working with Freelancer!
Freelancer.com has been great for completing projects and improving both my income and skills.
The contests offer fair competition where freelancers showcase real work, not just abilities.
The platform's secure communication protects both sides, and the initial setup was simple and straightforward.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Maria,
Thank you for sharing your experience. We’re truly sorry to hear about the confusion with the verification charge — we understand how frustrating that must feel, and we appreciate you bringing it to our attention.
We’ve already sent you a private message so we can look into this further. Whenever you’re ready, please reply to our PM so we can assist you right away.