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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 3 days

We monitor reviews for authenticity

Nigeria
1 review
0 helpful votes
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Quick Support Session
December 24, 2025

Margaux replied quite fast and directed me on the next step to take and he asked if I had further issues he could help me resolve.

Date of experience: December 14, 2025
Egypt
1 review
0 helpful votes
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Thanks a lot
December 21, 2025

Thank you for the great conversation today — it was truly a pleasure speaking with you. I appreciate the time you took and the support you provided throughout the process.

I'll be happy to share my feedback through the links you sent.
Please also extend my thanks to Mr. Barry for his help and guidance.

Thanks again for everything!

Date of experience: December 11, 2025
Argentina
1 review
0 helpful votes
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Very good. Joan attended mi requirement efficiently.

Date of experience: December 10, 2025
Virginia
1 review
0 helpful votes
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I made a mistake and released funds without verifying the recipient and then panicked. The work was for my GF's Christmas gift. Carson (support rep) understood and immediately assisted me and was able to pull back the release, and gave me instructions on the best way to proceed to avoid scams.

I will only use Freelancer in the future. Having a company prioritize it's customers and be empathetic and provide information and assistance is amazing. This is so uncommon in this new era, and I am floored.

Date of experience: December 9, 2025
India
1 review
0 helpful votes
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Fast & Helpful Support Experience
December 19, 2025

I had an issue with my KYC verification being stuck in processing, but the Freelancer support team handled everything very quickly and professionally.
The agent guided me step-by-step, informed me of missing details, and forwarded my request to the relevant team.
Within a short time, my KYC was verified successfully.
Really impressed with the support, communication, and overall experience. Thank you, Freelancer!

Date of experience: December 9, 2025
Pakistan
1 review
0 helpful votes
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Simple process to get verified..
December 19, 2025

Simple and straightforward process to get verified freelancer. Special thanks to Barry for the help till the end of process and clearing doubts.

Date of experience: December 9, 2025
Israel
1 review
0 helpful votes
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Verifying interview
December 18, 2025

It was a good conversation; all the questions corresponded to the subject well, and when I needed some time for the answers or actions, Barry gave it to me. So, I was very glad to talk to him, and I hope that on his side there are also good impressions.

Date of experience: December 8, 2025
Bangladesh
1 review
0 helpful votes
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It was a nice pleasure to have support regarding my membership plan and payment method verification issue, which is very helpful for me to understand the matter easily, and it will help me to try again to have a membership plan after my payment method verification. Thank you for your warm and friendly support.

Date of experience: December 7, 2025
KR
1 review
0 helpful votes
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Very amazing assistant@(FLMargaux)
December 16, 2025

The most person solved my problem until now, and i am waiting him/her to solve my big problem about the person cheated me, thanks Margaux

Date of experience: December 7, 2025
Pakistan
1 review
0 helpful votes
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Excellent Experience
December 11, 2025

Everything from communication to delivery was smooth, clear, and professional. They responded quickly, understood exactly what I needed, and provided a solution that genuinely added value. The service quality was consistent, and I felt well-supported throughout the entire process.

Date of experience: December 2, 2025
Argentina
1 review
0 helpful votes
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Help with platform knowledge
December 11, 2025

Thanks *******@FLMargaux, I was able to resolve my problem. They were kind enough to explain it to me, fix it quickly, and do so in a friendly and respectful manner. It was truly gratifying to have a problem resolved so quickly and kindly. Thank you very much.

Date of experience: December 1, 2025
Bangladesh
1 review
0 helpful votes
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Exceptional Support from Margaux!
December 9, 2025

I cannot thank Margaux from the support team enough. I was facing issues with my withdrawal OTP and identity verification, and she resolved everything incredibly quickly. What really impressed me was that she didn't stop there—she even helped me secure a review from my client. Margaux turned a stressful situation into a great experience. She is a true asset to the Freelancer.com team!

Date of experience: November 30, 2025
Canada
1 review
0 helpful votes
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Unexpected Fees and Poor Support Experience with Freelancer Artwork Services

Review:
I hired Freelancer to create 5 maps and 3 book covers, and we agreed on a fixed price of $2,000 USD. I paid this amount using a US VISA card. After the payment went through, I discovered that the platform converted the money into Canadian dollars and applied what amounted to an additional ~$0.08 per USD in conversion fees, even though the contract was clearly priced in USD.

On top of that, there were several other processing and transaction fees that I was not notified about before payment. I only learned about these charges after checking my transaction history.

When I contacted support to ask why a fixed-price USD contract resulted in unexpected currency conversions and extra fees, the representative I spoke with was unhelpful and dismissive. I left the interaction feeling that these additional costs were considered normal practice by the company.

While other users may have different experiences, my own experience was that the actual cost ended up significantly higher than the agreed-upon contract, and the lack of transparency around fees was disappointing. I hope this review helps others make an informed decision before committing to a project.

Date of experience: November 27, 2025
Austria
1 review
0 helpful votes
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I have completed more than 20 projects on the platform. Now they charged me 1500€ for "off site comunication". The support was not good and did not give me the opportunity to vlarify the case.

Date of experience: November 27, 2025
Steven E. Freelancer Rep
4 months ago

Hi Flo,

Thank you for sharing your feedback. We understand how concerning this situation can feel, and we appreciate the chance to clarify.

Freelancer.com has policies to ensure all communication and payments remain on the platform, protecting both clients and freelancers. When off-platform communication occurs—such as sharing contact details, external links, or similar—an offsiting fee may be applied in accordance with our Fees and Charges. These fees are applied only after prior warnings and reminders have been sent.

If you need further explanation regarding these charges, please contact our team at [email protected], we will review your case and provide further explanations.

We value your time on the platform and hope to assist you directly.

India
1 review
0 helpful votes
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Dawn has really helped me well to resolve all my queries to my satisfaction. He has complete understanding of the subject and communicates very aptly.

Date of experience: November 27, 2025
Bangladesh
1 review
0 helpful votes
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Freelancer Interview
December 7, 2025

I had a really good interview experience. The interview was conducted by Barry, he was very clear and precise with the questions, also very friendly.

Date of experience: November 27, 2025
India
1 review
0 helpful votes
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The verification process via video call with Russell V. was smooth and well organized. He was professional, clear with instructions, and kept the process quick and stress-free. Overall, a very positive experience.

Date of experience: November 27, 2025
Pakistan
1 review
0 helpful votes
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Great Experience
December 7, 2025

My verification interview went very smoothly. The process was clear and easy to follow. The interviewer, Berry, was extremely polite, professional, and patient throughout the call. He made me feel comfortable and guided me through each step gently. Overall, it was a great experience and I appreciate the support. Thank you!

Date of experience: November 27, 2025
Ukraine
1 review
0 helpful votes
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I recently completed my verification interview on Freelancer, and I want to highlight the excellent support provided by Russell V. Throughout the interview, he was professional, polite, and very clear in his communication. He guided me through each step, ensured I understood the process, and made the entire experience comfortable and stress-free.

I appreciate his patience and professionalism — it truly made the interview smooth and efficient. Thank you, Russell V., for the great assistance!

Date of experience: November 26, 2025
India
1 review
0 helpful votes
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Barry led the interview very clearly, he was encouraging and polite and made me totally at ease for answering all the questions

Date of experience: November 26, 2025