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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

India
1 review
0 helpful votes
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Thanks to Anastasia D.
May 8, 2019

Really Anastasia D. Helped me me alot and Anastasia D. Way of chating awesome
Anastasia D. Cleared all my doubt
And helped me to refund my money in my paypal

Date of experience: May 5, 2019
Pakistan
1 review
0 helpful votes
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Great help
May 8, 2019

He understand what i was asking and guided me and helped me to inform employer that i have make ready PGP key for their internal audit

Date of experience: May 5, 2019
Maryland
1 review
0 helpful votes
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Spam issue
May 8, 2019

I reported a spam message and it was resolved in 2 minutes by Debra E.
Thank you! There's nothing more to add, except it seems that I have to keep typing:-)

Date of experience: May 5, 2019
Florida
1 review
0 helpful votes
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Excellent Customer Service
May 8, 2019

I explained Debra E. About my bad experience with a freelancer, and she helped me so fast... thanks

Date of experience: May 5, 2019
RU
1 review
0 helpful votes
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Very Kind support
May 8, 2019

Great support!
Milano R. Was very kind and clear in solving problems for my account.
Really I think his assistance is very helpful
Thanks a lot

Date of experience: May 5, 2019
Pakistan
1 review
0 helpful votes
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Perfect support by Stanley
May 8, 2019

Stanley is so cooperative and super perfect in assistance and he solved all of my issues, really appreciate his help.

Date of experience: May 5, 2019
Bangladesh
1 review
0 helpful votes
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Excellent service and help me from freelancer
Lyndon S. He help me reject a project while the freelancer is updating
Then the system was not working and i contact help support
Then lyndon chat with me and quickly help me. :)

Date of experience: May 4, 2019
Bulgaria
1 review
0 helpful votes
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Nice support
May 8, 2019

Thank you to Stanley for answering to all my questions. 100% satisfied! Stanley answered all my questions and reassured me that everything was fine

Date of experience: May 4, 2019
India
1 review
0 helpful votes
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Very good
May 8, 2019

Very resposnsive. They are always available to help, thanks for your dedication towards your work. Its a great experience.

Date of experience: May 4, 2019
India
1 review
0 helpful votes
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Very Good Support
May 8, 2019

I had some issues with my membership and its was sorted out very quick. Thanks to the support.

I strongly recommend Lyndon S for that

Date of experience: May 3, 2019
Bangladesh
1 review
0 helpful votes
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Jessica B. Support
May 6, 2019

Jessica B. Was given good support to me. Thanks...

Date of experience: May 3, 2019
Colorado
1 review
0 helpful votes
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Customer Service
May 6, 2019

I had a membership question that was addressed quickly, accurately and professionally. My problem was addressed, and I don't have any further questions.

Date of experience: May 3, 2019
Indiana
1 review
0 helpful votes
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Excellent experience
May 6, 2019

My experience was everything I could ask for, Carmen A. Was very nice, and extremely helpful. Very straight forward and fast too I would definitely recommend Carmen to someone else if possible! Thanks again :)

Date of experience: May 3, 2019
Bangladesh
1 review
0 helpful votes
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Great!
May 6, 2019

Thanks for quick help, I got the solution from your support well. Appreciate your help as I do always.

Date of experience: May 3, 2019
Washington
1 review
0 helpful votes
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Test issues..
May 6, 2019

Fast response, amazing, great attitute, and really helpfull. They gave some steps to fix my issue...

Date of experience: May 3, 2019
Illinois
1 review
0 helpful votes
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Oscar's dope!
May 6, 2019

He was quick, knowledgeable and nice. He provided me the info I needed. I look forward to chatting with reps like him all the time

Date of experience: May 3, 2019
Portugal
1 review
0 helpful votes
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Excellent support
May 6, 2019

Solved all my concerns, and made me happy.
Thank you very much for your help.
No length can describe it.

Date of experience: May 3, 2019
Bahrain
1 review
0 helpful votes
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Very Helpful
May 6, 2019

Dana O. Was very helpful in handing my contest issue. She was very professional. Im writing this review to thank her.

Date of experience: May 3, 2019
Pakistan
1 review
0 helpful votes
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It was remarkable.
May 5, 2019

I was just surprise that i was connected to the agent so quickly and he responded me in a very convenient way. Thumbs up!

Date of experience: May 2, 2019
Cambodia
1 review
10 helpful votes
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My account was abruptly canceled. I wasn't even informed about it other than receiving an email saying my milestone payment was returned. So I emailed them to find out why because I genuinely had no idea what the hell was going on. They sent some template saying I violated the terms and conditions and they gave a link to a mile-long terms and conditions page. I followed up trying to find out what I did because whatever it was was unintentional and they never responded. They expect you to memorize their terms and conditions and if you somehow inexplicably violate them, you are purged without explanation.

Date of experience: May 2, 2019