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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Colombia
1 review
0 helpful votes
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Nice and helpful
May 9, 2019

Really nice and helpful, the person who attended me was very patient and nice. I understand every instruction even when english isn´t my native language.

Date of experience: May 8, 2019
Portugal
3 reviews
10 helpful votes
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Fast and helpful
May 9, 2019

Everything good.
Just don't understand why i need to write more than 100 characters in this review. "everything good" should be enough.

Date of experience: May 8, 2019
Turkiye
1 review
0 helpful votes
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Helpful and friendly
May 9, 2019

Thanks to Mr. William C., he was so helpful and assisted me quick and efficient. The issue was quite sensitive and financial related, which he perfectly helped through.

Date of experience: May 8, 2019
Hong Kong
1 review
0 helpful votes
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I got experience with them to resolve my personal issue. They helped me so much and it was a great time with them. Especially, I like Mary R. And her support was very kind and helpful. I can't say enough, but simply I recommend her strongly.

Date of experience: May 8, 2019
Pakistan
2 reviews
0 helpful votes
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Perfect Satisfaction
May 9, 2019

I am very happy with the support i got. Every question i had was explained clearly without confusion.

Date of experience: May 7, 2019
New Zealand
1 review
0 helpful votes
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Great work
May 8, 2019

Awesome support and very quick support aswell. The service has been great and we're using free lancer for a lot of things. Thanks guys

Date of experience: May 7, 2019
Illinois
1 review
0 helpful votes
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Great Customer Service
May 8, 2019

I received quick and accurate service from Anastasia. After explaining she was able to get resolve my issue in less than three minutes.
Definitely pleased using this service and would highly recommend this to
Anyone looking for a great way.

Date of experience: May 7, 2019
Spain
1 review
0 helpful votes
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Award by accident
May 8, 2019

Support guy was very helpful he check my situation, give me all necessary info how to cancel. Thanks again!

Date of experience: May 7, 2019
Egypt
1 review
0 helpful votes
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Free trial membership (plus)
May 8, 2019

The response from Stanley was very amazing thanks a lot Stanley!

It was great that fast response!

Thanks freelancer!

Date of experience: May 7, 2019
Bangladesh
1 review
0 helpful votes
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Excellent
May 8, 2019

I am happy to get support from him.He help me and give proper solution in my problem.

Finally I am happy with his assistance.

Date of experience: May 7, 2019
Denmark
1 review
0 helpful votes
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Jade D IS AWESOME
May 8, 2019

I really thought noone would understand me, or could help me, but Jade D was so quick to get the hang of what I was saying, and helped me out TONS! I am so freaking happy right now and I want to give Jade D a HUG! So quick to respond and write and was so helpful. 10/10 support experience! GIVE THIS PERSON A RAISE

Date of experience: May 7, 2019
Nevada
1 review
0 helpful votes
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Very good!
May 8, 2019

I have a bug on bid count.
However, I have fixed that soon over chat.
He's very kind for freelancer.
Thanks a lot.

Date of experience: May 7, 2019
Philippines
1 review
0 helpful votes
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Inquiry about Withrawal
May 8, 2019

The agent if very detailed. He/she helps me asap. He/she fix all my concern asap and he/she is polite towards me.

Date of experience: May 7, 2019
Bangladesh
1 review
0 helpful votes
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I RECEIVED GREAT SUPPORT
May 8, 2019

I have received great support from "Claudia". Many many thanks for your assistance. He/she is very helpful and pleasant to communicate with.

Thanks once again

Date of experience: May 7, 2019
Germany
1 review
0 helpful votes
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Help me a lot
May 8, 2019

Awesome, she help me a lot. Fast and nice. Thanks
Freelancer is best in this filed, and their support desk is very useful.

Date of experience: May 6, 2019
New Zealand
1 review
0 helpful votes
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Anastasia D.
May 8, 2019

Anastasia D. Was extremely helpful, patient and got my problem sorted quickly. Excellent customer service.

Date of experience: May 6, 2019
PS
1 review
0 helpful votes
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Very good
May 8, 2019

Stephanie M. Assist me very carefully and have so many quarries but Stephanie M solve my all quarries and help me to know more about freelancer.
Thank you Stephanie M from your help I am more familiar with freelancer.

Date of experience: May 6, 2019
Brazil
1 review
0 helpful votes
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First interaction
May 8, 2019

First interaction with Freelancer.com support via chat about an unresponsive employer.
Stephanie M. Answered all my questions and offered a solution and advice.

Date of experience: May 6, 2019
Serbia
1 review
0 helpful votes
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Frida's support
May 8, 2019

Frida was very helpful. Not only she answered my questions, but she took the time to give me a piece of advice. Highly recommended.

Date of experience: May 6, 2019
India
1 review
0 helpful votes
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Proper Feedback
May 8, 2019

Stephanie M. Was very helpful, I appreciate her patience and knowledge. I am satisfied with all the details.

Date of experience: May 6, 2019