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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Indonesia
1 review
0 helpful votes
Follow Ahmadsoim C.
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Nice Respond and very helpful
May 15, 2019

I have a problem with charged on my debit card also with a disturbing account. When I start the chat it very helps me and very good respond also, not only answering but their suggestion also. But the interface of chatbox and also auto scroll down when the opposite replying must be disabled next.

Date of experience: May 12, 2019
India
1 review
0 helpful votes
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I received immediate help, which was to the point and accurate. Good support from you in a situation where i am concerned with payment is much welcome

Date of experience: May 11, 2019
India
1 review
0 helpful votes
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Fast and good understanding
May 14, 2019

Lyndon S understood my problem quite fast and helped me well. I am greatly thankful for this service. As requested him to look for my client refund as well. He took the care for that as well. So a big thumbs up for him.

Date of experience: May 11, 2019
1 review
0 helpful votes
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Lyndon S. Is a very deliberate listener, shows care and makes sure to resolve the issue while using different approaches. I am very happy.

Date of experience: May 11, 2019
Spain
1 review
0 helpful votes
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Perfect
May 14, 2019

Very well, the important thing is that this issue is solved. Thanks for everything.

Very well, the important thing is that this issue is solved. Thanks for everything.

Bye

Date of experience: May 11, 2019
RU
1 review
0 helpful votes
Follow Zhenlong O.
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I can not find words of thanks.
He has a the most helpful manner for freelancers like me.
He had helped me as possible as he did.
I appreciate his help.

Date of experience: May 11, 2019
Kenya
1 review
0 helpful votes
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Customer support services.
May 12, 2019

I had an issue which needed some assistance and there's this customer service agent by the name Oscar J. Who did a marvelous job in trying to resolve my problem.
Great job Oscar J.

Date of experience: May 10, 2019
RU
1 review
0 helpful votes
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Kind and fast support
May 12, 2019

The freelancer.com support Katie is very kind and professional, thank you very much!
This is my third great experience from the support desk, they always provide perfect and fast service.

Date of experience: May 10, 2019
Australia
1 review
0 helpful votes
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Anastasia D was friendly and polite, but told me exactly the same information I've previously been told by 4 different support staff members. So far it hasn't resulted in the desired outcome.

Date of experience: May 9, 2019
Tennessee
1 review
0 helpful votes
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Top Notch Customer Support Chat
May 12, 2019

Anastasia D was very helpful answering questions for a first time user of Freelancer.com - we used chat and the response was quick and answers very timely. Thanks for assisting us with a resolution.

Date of experience: May 9, 2019
Georgia
1 review
0 helpful votes
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Anastasia D
May 10, 2019

She provided excellent service, and solved my problem with professionalism. She was greatly appreciated.

Date of experience: May 9, 2019
RU
1 review
0 helpful votes
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Great Help
May 10, 2019

I contacted freelancer support for my membership trouble and Jennifer M helped me to solve the problem quickly.
I am satisfied for his help.
Thanks again Jennifer

Date of experience: May 9, 2019
Argentina
1 review
0 helpful votes
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Martha P.
May 10, 2019

Very helpful person, who clarified my doubts. Very kind and patient person. I needed help to get started and she helped me a lot. Thank you freelancer for your agents very much. Bye.

Date of experience: May 9, 2019
GB
1 review
0 helpful votes
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Great support
May 10, 2019

I am very happy with your support. Very kind and fast response.
He did his best to solve the problem.

Date of experience: May 9, 2019
Pakistan
1 review
0 helpful votes
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He is just so polite, clearly understand what i am saying and what he have to answer, speak less but to the point. He clearly understand my concern and take me to the solution which was my concern.

Thumbs up Thank you for your good Service.

Date of experience: May 9, 2019
Bangladesh
1 review
0 helpful votes
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Got Cleared about an issue
May 9, 2019

I am so glad that finally I got Cleared about an issue I faced and was tensed about. I received an email about "You've received an infraction" but I had no clue why I got this. Then when I contacted to the support I got cleared.So, Now I can be more careful.

Date of experience: May 9, 2019
Brazil
1 review
0 helpful votes
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Two ways
May 9, 2019

The contact for my work create so misundersrandings so i decline it
But Francis has collaborate very fast to solve my petition

Date of experience: May 8, 2019
NL
1 review
0 helpful votes
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Help from Lou C.
May 9, 2019

Me is famously helped Lou C.
Attentive, delves into the problem and helps very quickly.
And immediately responded in chat

Date of experience: May 8, 2019
RU
1 review
0 helpful votes
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Perfect
May 9, 2019

Anastasia D is Really Good Support!
He described detail about my issue in short time.
It was happy and useful time to talk.
No more expression.

Date of experience: May 8, 2019
DO
1 review
0 helpful votes
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Excellent support
May 9, 2019

I was really frustrated before I started the chat, and left feeling like nothing even happened in the first place. Noah is an excellent guy and gave me the support I needed. Thanks.

Date of experience: May 8, 2019