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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Australia
1 review
0 helpful votes
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I was attended to over online chat support by Katie R. She was very patient and solved the issues that I was having and also cleared my doubt.
Great service!

Date of experience: May 15, 2019
India
1 review
0 helpful votes
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Anastasia was very helpful
May 16, 2019

She listened the problem patiently and understood the issue. She definitely was helpful and i hope she will take necessary action as she told.

Date of experience: May 14, 2019
New Zealand
1 review
0 helpful votes
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Unable to find a common link
May 16, 2019

Jennifer M. Helped me quickly locate the link that I was unable to find in 2 easy steps. Jennifer was very pleasant and polite.

Date of experience: May 14, 2019
Egypt
1 review
0 helpful votes
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Great Review
May 16, 2019

Debra E. Was Great Support Service and Helped alot to solve my problem and it was solved thanks alot Debra^^

Date of experience: May 14, 2019
Egypt
1 review
0 helpful votes
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It was very wonderful thanks to Professor Debra E. I did not know Xia in this program but thanks to him I have known all the Xia

Date of experience: May 14, 2019
RU
1 review
0 helpful votes
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Free trial period
May 15, 2019

I received a detailed answer to my question and solution to my problem. Fast solution in real time. Thanks.

Date of experience: May 14, 2019
Oman
1 review
0 helpful votes
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Account Issue
May 15, 2019

Katie helped me address my concern. The website is amazing and is helping everyone to work anytime from anywhere.

Thanks a lot :)

Date of experience: May 14, 2019
Romania
1 review
0 helpful votes
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Mary R understood my problem fast and helped me right away, I am very thankful for this service, good support and offers

Date of experience: May 14, 2019
Pakistan
1 review
0 helpful votes
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Excellent
May 15, 2019

Really Good, And Satisfied, Really Good, And Satisfied, Really Good, And Satisfied, Really Good, And Satisfied, Really Good, And Satisfied.

Date of experience: May 13, 2019
Illinois
1 review
0 helpful votes
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Project Fee
May 15, 2019

Easily resolution to my concerns. I appreciate Jessica B's help answering my questions about project communication and also resolving the project fee.

Date of experience: May 13, 2019
Greece
1 review
0 helpful votes
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Support help
May 15, 2019

Jessica B. Helps me! She very fast and helpful! My english not so good, but she understend me and my problem.

Date of experience: May 13, 2019
GB
1 review
0 helpful votes
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Excellent support
May 15, 2019

I requested a live chat and an agent, Stanley to be precise, came to my rescue. We talked about my issue in depth and he was of great help. Again, thanks alot

Date of experience: May 13, 2019
Morocco
1 review
0 helpful votes
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Good support
May 15, 2019

Frieda from the freelancer.com support team provided a very good support and helped us to fix the issue on our Account..

Date of experience: May 13, 2019
Japan
1 review
1 helpful vote
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I appreciate his sincere support.
He accomplished complex and difficult processing for helping me resolve my issues.
Admirable to his patience.
Also cool help in supporting.
When anyone contacts him, full rewards will be got from him.

Date of experience: May 13, 2019
India
1 review
0 helpful votes
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Quick and Efficient
May 15, 2019

Quick resolution was provided for my problem by Debra E. Satisfied with customer care support.
Previous chat session with Jeremiah was also satisfactory.

Date of experience: May 12, 2019
New York
1 review
0 helpful votes
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Problem with a Freelancer
May 15, 2019

There was a Freelancer that stated that my contest was a fake contest after I had paid upfront for the service.
Customer Service Debra E. Was very helpful with the situation. Thank you Debra.

Date of experience: May 12, 2019
Bangladesh
1 review
0 helpful votes
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Anastasia D.
May 15, 2019

She is great support agent. She did a good job for me. I love her service. Thanks a lot. I will contact with you again.
Rony

Date of experience: May 12, 2019
Turkiye
1 review
0 helpful votes
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Excellence
May 15, 2019

Fast understanding quick processing very fast reply too good :)) beyond excellent assistance extreme helpfull

Date of experience: May 12, 2019
India
1 review
0 helpful votes
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Freelancer Help Center
May 15, 2019

Today I get help about my membership and about my withdraw money using chat support of Freelancer Team. I got my all answers for my questions. Thanks for support.

Date of experience: May 12, 2019
North Macedonia
1 review
0 helpful votes
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Refund
May 15, 2019

I canceled a project milestone and needed the funds returned to my debit card. Stephanie M. Provided me with useful feedback and completed the request without any additional complications.

Date of experience: May 12, 2019