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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Egypt
1 review
0 helpful votes
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Great service form Sean
May 19, 2019

Very helpful agent who tried his best to help me in my problem. He listened to me and understood my request well and tried to help me to his best

Date of experience: May 17, 2019
Canada
1 review
0 helpful votes
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Many thanks to Freelancer support for protecting my project payment.
Also thanks to Amy for all the help to resolve the issue I had.

Date of experience: May 17, 2019
Missouri
1 review
0 helpful votes
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Thank God for Katie
May 19, 2019

Perfect. Loss of words how kind and calm Katie R. Reacted when I was freaking out about my issue. Went above and beyond to help with a very serious issue that I had regarding fake projects that I had been charged a project fee for. Meaning, I almost lost more over a total of $100 due to project fees I was charged for accepting projects that I soon realized were only scams after having a few conversations with the employer.
Luckily, I was able to get that money back in my account.

Date of experience: May 17, 2019
India
1 review
0 helpful votes
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Well done girl
May 19, 2019

She is a very nice cooperative, friendly person. She addressed me very well on all the issues and easy to solve it.

Date of experience: May 16, 2019
Philippines
1 review
0 helpful votes
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I had an issue with the documents to verify my identity ( proof of billing) and Marina was able to grab me more time till I get my first bill out from the utilities

Date of experience: May 16, 2019
Pakistan
1 review
0 helpful votes
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My account has been restricted mistakenly by freelance but after contacting the help and support centre Anastasia D. Resolve the issue. Thanks for the help. I am very happy the way he/she figured out the problem and solved it.

Date of experience: May 16, 2019
Georgia
1 review
0 helpful votes
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All Questions Answered
May 19, 2019

I was really confused when my employer did not respond back to me. Judith J. Helped me figure out the account had been deleted and that the project was no longer open or going to effect my account or reviews. I was overall pleased with the customer service

Date of experience: May 16, 2019
Qatar
1 review
0 helpful votes
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Professional and positive
May 19, 2019

Anastasia D was very quick to response and professional very positive. Anastasia D thank you for your help

Date of experience: May 16, 2019
New Jersey
1 review
0 helpful votes
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Refund
May 19, 2019

Judith J was very understanding and empathetic to my situation. She made sure that my refund was processed as quickly as possible, and she even apologized for my first experience not going so well. There needs to be more CSR like Judith, she was amazing! I will still recommend this site to others, because it was recommended to me.

Date of experience: May 16, 2019
India
1 review
0 helpful votes
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Heather R is outstanding
May 17, 2019

Heather R is Amazing, very Understanding and carefully gave a solution for such an issue.
Heather R didn't waste my time, highly professional and i appreciate her/his efforts.

Date of experience: May 16, 2019
Indonesia
1 review
0 helpful votes
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1. About detailing bidding of specific project and. Clearly explained.
2. also issue regarding membership plan. -> solved

For Jade D

Date of experience: May 16, 2019
India
1 review
0 helpful votes
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Great help
May 17, 2019

The person who was helping me has all understanding of problem i was facing. Kind, supportive and understanding. Thank you

Date of experience: May 16, 2019
Malaysia
1 review
0 helpful votes
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Amazing Customer Support
May 17, 2019

It was just within minutes and the problem that I faced was solved. It was my mistake to have registered for a Free Plus Membership since a year ago and now to have a fee charged for the renewal of my subscription, let alone I have been inactive since days right after the registration. Bailey E. Offered help to my problem and kept me engaged in a way that I felt so honored to be a user in freelancer for such assistance. I appreciate Bailey's help and would love to give credits for the effort not to mention the patience towards my poor grammar. Thanks Bailey!

Date of experience: May 16, 2019
Bangladesh
1 review
0 helpful votes
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Review for Jennifer M.
May 17, 2019

Had a great conversation experince with Jennifer M. She understood what is my concern and solved within minutes.
Thanks to jennifer

Date of experience: May 15, 2019
Nevada
1 review
0 helpful votes
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Anastasia D
May 17, 2019

I was thinking about joining in to freelancer but i didn't know how it worked so thank you to Anastasia she explain to me how freelancer works and i change my mind and i don't wanna join no more and i asker if she may please delete my account.

Date of experience: May 15, 2019
Greece
1 review
0 helpful votes
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Concern about withdawal
May 16, 2019

Anastasia D. Was really helpfull and answered all my questions, i do use support rarely and its one of the times im completely satisfied!

Date of experience: May 15, 2019
Massachusetts
1 review
2 helpful votes
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I would disagree with some reviews in regard to the customer service. My experience with them has been positive.
On the other hand, I agree that the quality of freelancers is atrocious, and that the recruiters are useless. After two months of posting, using recruiters' help, and our own contacting freelancers, our one-day-of-work project is still incomplete. Most of the freelancers that we dealt with are students from the USA or other countries who exaggerate their experience and overestimate their abilities.
The unexplainable charges are also a big concern. Our credit card has already been charged ca. 900$ and NO JOB HAS BEEN DONE.

Date of experience: May 15, 2019
Texas
1 review
0 helpful votes
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Scams involving Hang Outs
May 16, 2019

Dana O helped me to look into 2 offers I had. Unfortunately both were scams involving Google Hang Outs. I was alarmed as I had just gone through one (on my own) job hunting. These sounded similar. Sure enough, they were. Dana reported them for me and helped me with other information. Appreciated her advice and help.

Date of experience: May 15, 2019
India
1 review
0 helpful votes
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Good support
May 16, 2019

Very good support.He solve my every problem. Now my problem is solve and i am enjoying.

I will give him 5 start for my helping.

Date of experience: May 15, 2019
Ukraine
1 review
0 helpful votes
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Thank Barry N.
May 16, 2019

One trouble. One email. One payment. That`s all. Thank you for your support. It was quickly and effectively.

Date of experience: May 15, 2019