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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Australia
1 review
0 helpful votes
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Awesome Support Worker
May 3, 2019

I had an issue that was affecting me personally, and katie took initiative and fixed it for me. I accidentally left my trial running for Freelancer, which i didnt even realise i signed up for, i also had no use and didnt make use of any of the benefits it provided. She was prompt on resolving this issue after realising my concern.

Date of experience: May 2, 2019
India
1 review
0 helpful votes
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Mary R. Is so helpful and kind in nature. She helped me to renew my membership plan to plus and give me good discount with satisfactory price.

Date of experience: May 2, 2019
Colombia
1 review
0 helpful votes
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Fee charge misplaced
May 3, 2019

The service from Dana O. Was easy, fast and very useful. She help me with my problem with great easiness.

Date of experience: May 1, 2019
1 review
0 helpful votes
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Great Service
May 3, 2019

Freelancer.com General Support
Katie R. Provided me a Great Service. I am really Satisfied for this service.
Thanks Again.

Date of experience: May 1, 2019
Brazil
1 review
0 helpful votes
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Frieda S.
May 3, 2019

Helped me a lot making me have the bids I deserved by my first plan, was kind and professional answer everything respectfull and nice person would like to meet and take a coffee together.

Date of experience: May 1, 2019
GB
1 review
0 helpful votes
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Thanks to Josie G.
May 1, 2019

He was a great help to me and i really appreciate he is job.
Thanks for Freelancer support team and Josie G.

Date of experience: May 1, 2019
Nigeria
1 review
0 helpful votes
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EXCELLENT SUPPORT.
May 1, 2019

Josie, G., was very professional and understanding, clear communications and patience for my typing.

Date of experience: May 1, 2019
California
1 review
0 helpful votes
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Felt like a premium customer
May 1, 2019

Proper communication, quick responses, issue quickly resolved. I found the person ready to help and took very less time to resolve my problem. Made every effort to quickly complete the work.

Date of experience: May 1, 2019
South Africa
1 review
0 helpful votes
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I was reporting a User who violated Freelance.com's rules. The User was a scammer, sheadvitised a position I bid on and she contacted me a day later and requested to take our communication privately and she kept on asking if I had a credit card and she wanted me to provide her with my credit card details and I refused.

I contacted the site chat section and I connected to Barry N. Who resolved this matter within no time and as I write here this user is blocked and her profile has been deactivated. Am glad for prompted action from Barry because this person could scam another person who might not even be aware of her tricks.

Date of experience: April 30, 2019
Bangladesh
1 review
0 helpful votes
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They are awesome
April 30, 2019

The always responce within the shortest time. I think it is very much important to keep good relation with the cliant. Thanks anyway for your fast responce and kind information.

Date of experience: April 30, 2019
Michigan
1 review
0 helpful votes
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Good one
April 30, 2019

Had been patient and really helped me. The Support hear me and was patient and had been awsome during the conversation.

Date of experience: April 30, 2019
Bangladesh
1 review
0 helpful votes
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Bailey is a awesome man.
April 30, 2019

Bailey has great communication magic. He is very important for freelancer.com. He was very helpful to me.

Date of experience: April 29, 2019
Bulgaria
5 reviews
11 helpful votes
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Very bad. A lot of hidden taxes and bad quality freelancers. Also they quickly take your money even if no work is done. Unfortunately it's not that easy to withdraw rest of your money back. Don't recommend.

Date of experience: April 29, 2019
India
1 review
0 helpful votes
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Great to speak to Phoebe C
April 29, 2019

I have very Glad to speak to Phoebe C. She helped me to resolve my long waited issue.

Thank you Again...

Date of experience: April 29, 2019
DO
1 review
0 helpful votes
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All I needed was a refund and Stanely quickly assisted me with my request. It was easy and he was really kind. Thank you.

Date of experience: April 28, 2019
Turkiye
1 review
0 helpful votes
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Perfect
April 29, 2019

Josie G. Is very helpful for my membership cancellation. He was very kind and friendly. He did check my all transactions and took an action to solve my problem. Thank you again.

Date of experience: April 28, 2019
India
1 review
0 helpful votes
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About release of payment
April 29, 2019

She is good at communicating and have a lot of patience and helpful. She helps in every possible way. My employer does not come online and neither releasing my payment.

Date of experience: April 28, 2019
Canada
1 review
0 helpful votes
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That's exactly what I needed.
April 29, 2019

I was very happy with the help and quick assistance that was provided by the online freelancer website, quick and reliable service. Thanks again.

Date of experience: April 27, 2019
RU
1 review
0 helpful votes
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Great support
April 29, 2019

Great support!
I was very pleased to meet Josie G.
Josie was very kind and clear for our business.
Very clear and cool!
Hope to keep a long term relationship with Josie G.
Thanks!

Date of experience: April 27, 2019
Sweden
1 review
0 helpful votes
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I have made the mistake and Stephanie M.
Have helped me to solve the problem and learn from it
Stephanie M. Not only helped me to solve the problem but also provided me with the information and links to prevent me from making similar mistakes again. Stephanie M you made my day.
Thank you the freelancer.com for this incredible support possibility
Best wishes | Igor M* Best day in my life

Date of experience: April 27, 2019