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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Greece
1 review
0 helpful votes
Follow Katerina D.
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Excellent. I wanted to delete my account and ask for the refund of my money as my free month ended and freelancer was not a suitable platform or service for my needs. Sean, the person I talked to, was respectful and kind and was driven instantly to the gratification of my request.

Date of experience: May 23, 2019
North Carolina
1 review
1 helpful vote
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My major complaint was with a Freelancer that attempted to change the terms of the deal after or agreement was made. The Freelancer tried to make me make additional payments to cover their half of the site fees.

The contact from the actual Freelancer site told me that this was fine behavior and that it was up to me if I wanted to pay more or not.

It was not until I explained the situation again and made sure to mention that I had already read their TOS, and that this was in direct violation of their TOS, that her tune changed.

I am starting to think Freelancer.com is a scam site. They did not offer to refund the fees I had incurred making a site deposit because of this scammer. They did not offer to help me find a resolution or a new provider.

Date of experience: May 23, 2019
France
1 review
0 helpful votes
Follow hoboz O.
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Efficient fast comprehensive
May 26, 2019

I got some probleme about a milestone and Frieda help me fast.
She contacted the freelance and found a soltion within 48 hours

Date of experience: May 23, 2019
Michigan
1 review
0 helpful votes
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Membership issues - Jade D.
May 26, 2019

Jade quickly understood the issue, empathized with me and helped me feel way better about the issue in general. Freelancer is amazing with an amazing support in first line.

Date of experience: May 23, 2019
Spain
1 review
0 helpful votes
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Very nice.
May 26, 2019

I really found helpfull talking to Frieda. She was kind and willingfull, and at the end my problem was resolved. I am very gratefull for that and for de treatment received by her. Thanks

Date of experience: May 23, 2019
India
1 review
0 helpful votes
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Great and Prompt Support
May 26, 2019

I got instant solution, and if solution not possible then perfect answer by Support Team. Thanks Sean

Date of experience: May 22, 2019
Brazil
2 reviews
0 helpful votes
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Muito excelente
May 26, 2019

Gostei muito do seu trabalho. Muito perfeeito. Continue assim. Vc coloca muitas ideias boas. Voce é demais

Date of experience: May 22, 2019
Brazil
1 review
0 helpful votes
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Great Support
May 26, 2019

Had a great chat with Judith J. She helped sort out my problem quickly and painlessly, and shared useful information to start out. Thanks again, JJ :)

Date of experience: May 22, 2019
Morocco
1 review
0 helpful votes
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That's Helpful
May 26, 2019

It's very easy to contact the support & very nice people I had a problem with my account & they help me very fast

Date of experience: May 22, 2019
Turkiye
1 review
0 helpful votes
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Great service
May 23, 2019

Thanks Sean to resolve my problem smoothly and professionally, I'm very glad to have a customer support like this. Thank you again

Date of experience: May 22, 2019
RU
1 review
0 helpful votes
Follow Chernikova O.
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Thanks for help me very good communication. You kindly did answer the my question. I want to get your support again.

Date of experience: May 22, 2019
Bangladesh
1 review
0 helpful votes
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Excellent
May 23, 2019

Excellent service, thank you very much for your help... That is very helpful for me, was great in resolving my problem. A+++

Date of experience: May 22, 2019
India
1 review
0 helpful votes
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Excellent
May 23, 2019

Eileen solved my problem easily and fast. Awesome... Excellent support. I am happy with Eileen help and freelancer support team. Thank you very much for such kind of help.

Date of experience: May 21, 2019
India
1 review
0 helpful votes
Follow Rupam C.
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Perfectly & calmly described the issue & solution. She handled the confusion that resulted from the project posting/payment issue.

Date of experience: May 21, 2019
India
1 review
0 helpful votes
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She was very nice in communication and polite. She answered all my queries and helped me with cancellation of 2 projects. I am happy with such service provided.

Date of experience: May 21, 2019
Egypt
1 review
0 helpful votes
Follow Mohamed Z.
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I was reporting an employer for Debra E. The employer made a fake project to advertise a website
And Debra E. As a great supporter he gave me my 1 bid back and he told me that their staff team will take care of this project and guy
Thanks Debra E.

Date of experience: May 21, 2019
Minnesota
1 review
0 helpful votes
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Anastasia D was very quick to respond to my issue. She confirmed my bad feelings about a prospective employer who wanted to talk to me off-site.

Date of experience: May 21, 2019
Arkansas
1 review
0 helpful votes
Follow Cindy I.
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I had an issue with a payment. I reached out to Emily M, who told me immediately how to reach out to customer support. Judith J engaged with me right away, and my problem was solved within 15 minutes. I am really impressed with the freelancer.com platform!

Date of experience: May 21, 2019
RU
1 review
4 helpful votes
Follow Ilya S.
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For many years everything was fine, but lately many strange things have happened. The administration does not respond to requests (there may be only 1 out of 10). Tech Support Does not respond to apparent fraud in contests. The site returns the money earned ( to whom?). This is not my only income, but I don't want to leave this account (with a rather high rating). Let's see what will happen next...

Date of experience: May 21, 2019
Utah
1 review
0 helpful votes
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Hubert L., my new favorite person within your company, helped me tremendously today by showing me how to not only fix a large error that my buyer made and saving him trouble and money, but he also helped me prevent my job completion score from lowering and as a result causing me loss reputation and potentially future business here.

I cannot thank him enough as Freelancer is a very important website to me and retaining my 100% statistics is a critical part of my success here. He really saved the day/month/maybe year for me and I couldn't be more grateful. This man deserves a raise in my opinion.

Thank you Hubert!

Date of experience: May 21, 2019