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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Oman
1 review
0 helpful votes
Follow Salim N.
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It was my pleasure to talk to Miss Anastasia. She was very helpful and she offered me a very very good service.

Date of experience: May 26, 2019
Turkiye
1 review
0 helpful votes
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Anastasia D.
May 27, 2019

Anastasia D. The most helpful agent on Freelancer.com I really appreciate her helping hand. Her service was a thumbs up for me and I am totally satisfied with how She has assisted me today.

Date of experience: May 26, 2019
Nevada
1 review
0 helpful votes
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Most Professional `
May 27, 2019

To the point and kind! Took a few minutes for them to figure out what I was talking about, but once it was apparent, they handled it without any problems.

Date of experience: May 25, 2019
Australia
1 review
0 helpful votes
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Helpful understanding
May 26, 2019

Jessica helped me very quickly in a situation that I was not able to solve with another user. She was easy to understand and work with.

Date of experience: May 25, 2019
Australia
1 review
0 helpful votes
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Jessica was great!
May 26, 2019

She was both professional and concerned with my problem. Providing me with all the information I need

Date of experience: May 25, 2019
Lithuania
1 review
0 helpful votes
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Good day! I want to leave positive feedback about Heather R. From freelancer.com help center.
She provided outstanding service and was a big help for me in an overall sad situation with one of my projects. I learned a lot and she was really professional and kind. If someone could inform her direct boss about it - that would make me really glad!

Date of experience: May 25, 2019
Pakistan
1 review
0 helpful votes
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Katie R. Is good agents
May 26, 2019

She is very nice and good agents easy to talk and understand thanks Katie R.
She is very cooperative if again i need i wish to talk with her

Date of experience: May 25, 2019
India
1 review
0 helpful votes
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Great experience
May 26, 2019

Great experience great experience great experiencegreat experience great experience great experiencegreat experiencegreat experience

Date of experience: May 25, 2019
Bangladesh
1 review
0 helpful votes
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Great support!
May 26, 2019

Unbelievable great support from the stuff. I am really happy. Take necessary steps for helping me. Thank you very much!

Date of experience: May 24, 2019
Romania
1 review
6 helpful votes
Follow DAN K.
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As a worker you have no protection at all, after you deliver the files to your employer, they can simply cancel the project and won't get paid.
In situations like this no one will check to see who is right but they will send you an e-mail in which freelancer.com will show their sympathy.

Employer - master policy

Date of experience: May 24, 2019
India
1 review
0 helpful votes
Follow Jay E.
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I was having a hard time to choose the right freelancer. Spent money still not satisfied and Heather has helped me choosing the correct way to post my project and she has been a wonderful person and really helpful. Reinstated my faith in freelancer and confident now to get my job done with best creativity.

Date of experience: May 24, 2019
India
1 review
0 helpful votes
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Membership issues
May 26, 2019

I had an issue with my membership and bidding information. Extremely guided by Freida. Thank you support team Freelancer. Awesome support.

Date of experience: May 24, 2019
1 review
0 helpful votes
Follow Alisharoz B.
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Great experince Heather R is very helpul in my case. He ased me what is your peoblem and he solved in very polite manner

Date of experience: May 24, 2019
India
1 review
0 helpful votes
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A very quick support
May 26, 2019

I am absolutely happy with the quick help that I got. The person has the requisite knowledge on resolving issues.

Date of experience: May 24, 2019
Bulgaria
1 review
0 helpful votes
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Jade D. Support
May 26, 2019

I'm very astisfied with support agent Jade D. Excellent support. Thanks again for all! Will appreciate if she would be my support agent again. I prefer this agent is helping me next time.

Date of experience: May 24, 2019
Romania
1 review
0 helpful votes
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It was a very pleasant conversation with one of the most helpful staff members I have met in my 7 years on the platform.

Date of experience: May 24, 2019
Japan
1 review
0 helpful votes
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Very Useful Help
May 26, 2019

I had concern for lost fee.
But his team solved my concern immediately.
I recommend freelancer support team highly.

Date of experience: May 23, 2019
India
1 review
0 helpful votes
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Great Support
May 26, 2019

Anastasia D is highly professional and understanding our queries and fast reply. Thanks again!

Date of experience: May 23, 2019
Australia
1 review
0 helpful votes
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Judith J was great to deal with
May 26, 2019

Needed some customer service help with wrong fees on my account. Judith J was able to help. Thanks for the support.

Date of experience: May 23, 2019
India
1 review
0 helpful votes
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Restricted Account.
May 26, 2019

I had a chat with Dana O. She is so polite and listened to my problem patiently. Promptly she gave a solution. I am very happy to chat with her. Regards.

Date of experience: May 23, 2019