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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

PS
1 review
0 helpful votes
Follow Mouath O.
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I was very honored to be in touch with technical support Judith J.
She is solved my problem on that moment because of her.
Thank you very much. I hope this message helps you develop in its field

Date of experience: May 28, 2019
Bangladesh
1 review
0 helpful votes
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Membership Auto Renewal Stop
May 28, 2019

Membership auto renewal was a great problem for my profile then I contacted with freelancer.com help center and I got a helpful help there. Thank you very much for your help.

Date of experience: May 28, 2019
Morocco
1 review
0 helpful votes
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Katie was very helpful! I'm so thankful for her. She took the time to listen to my problem and propose very good solutions that perfectly suited my request.

Thank you Katie for helping me to protect my intimacy by removing my full name from old bids (that appears on google results!).

Date of experience: May 28, 2019
Bangladesh
1 review
0 helpful votes
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Very helpful Phoebe
May 28, 2019

He is very helpful. Helped me a lot. Well wishes. He is the beauty of freelancer.com. Hope he will carry his duty like this. All the best to him

Date of experience: May 28, 2019
India
1 review
0 helpful votes
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Chat with Phoebe
May 28, 2019

I got all the answers pinpoint, he dint waste my time and was knowledgable about the topics I asked for.

Date of experience: May 27, 2019
Morocco
1 review
0 helpful votes
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Making a support review
May 28, 2019

It was a good experience with the Freelancer support, they are kindly understood may kays and the solved that about 5min

Date of experience: May 27, 2019
Virginia
1 review
0 helpful votes
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Eula Freelance support
May 28, 2019

The support specialist was very responsive and gave a detailed response. The support specialist showed a high level of knowledge to my concerns.

Date of experience: May 27, 2019
Pakistan
1 review
0 helpful votes
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Nice Work Place...!
May 30, 2019

Although, the site is good but they deduct a lot of money on each project.
Also, the exchange rate is really poor, like if international rate of dollar is 152, they only give 144.

Date of experience: May 27, 2019
GB
1 review
0 helpful votes
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Good
May 27, 2019

I got all I need from Frieda S. She gave me all information I need to know about freelancer scams: 10 red flags and warning signs. Advise me how to get out of the sam case in the future. I really appreciate about her sharing.
Thanks so much

Date of experience: May 27, 2019
Philippines
1 review
0 helpful votes
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I've been had
May 27, 2019

Erwin C. Helped me clarify a dubious employer. My hunch was right! I found multiple jobs using the same lingo, all posted on the same day, from different countries.

Date of experience: May 27, 2019
India
1 review
0 helpful votes
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I had an issue that I couldn't do anything about. Also the Support team couldn't either. But Phoebe was kind enough to listen and hear out my problems and agreed to give my suggestion and try to make a change.

Date of experience: May 27, 2019
Pakistan
1 review
0 helpful votes
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Very responsive and clear
May 27, 2019

Really appreciate the effort, I was having an issue in withdraw funds from my account this Man really help me about guiding my issue, thank you

Date of experience: May 27, 2019
Germany
1 review
3 helpful votes
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The good reviews are certainly fake, this is a terrible company and you will only feel robbed.

I had an account on Freelancer and even applied to some of their contests as a freelancer. When I started to try to do the verification of my identity and address I with the exact required documents for this purpose I start to receive emails to do the verification again.
After several attempts and complaints, I was asked in one of their responses to my complaints why was getting access to my account from different places.
I am a digital nomad, a term established in the digital market should know. I travel a lot but with official residency in Germany.
I feel treated like a criminal but I'm the one who was robbed since I paid monthly fees for a couple of times.
This is nothing but a waste of time and money.

Date of experience: May 27, 2019
India
1 review
0 helpful votes
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Best person i have met with
May 27, 2019

Phoebe is the best person on freelancer he deserve the best from freelancer. Love the way he understand us and caring us thank you so much sir you the best :) :)

Date of experience: May 26, 2019
Egypt
1 review
0 helpful votes
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Eula was great
May 27, 2019

Eula was professional, easy to communicate with and a great assist. The issue was resolved quickly. Thanks a lot :)

Date of experience: May 26, 2019
India
1 review
0 helpful votes
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Great Support from Jennifer M
May 27, 2019

Jennifer M helped great. She understood my situation completely and clearly. She clarified me and resolved my problem.

Date of experience: May 26, 2019
South Africa
1 review
0 helpful votes
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Help with reversal
May 27, 2019

Didn't wait too long and Eileen was most helpful. The problem was solved in a matter of minutes. I accidentally deposited money when I wanted to withdraw and I was helped right away. There were no issues or qualms.

Date of experience: May 26, 2019
Bangladesh
1 review
0 helpful votes
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I had a problem with withdrawing my fands. He helps me to solve my problem withing a moment. I am thankful to him.

Date of experience: May 26, 2019
Sri Lanka
1 review
0 helpful votes
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Prompt action
May 27, 2019

Resolved my issue within no time with minimum steps. This is excellent customer service. Thank you very much.

Date of experience: May 26, 2019
Ukraine
1 review
0 helpful votes
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Quick and Smart Support
May 27, 2019

Very politeful support with quick response
Resolved my issues on time and I am really satisfied with effort and sincerity.
Thanks

Date of experience: May 26, 2019