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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Mexico
1 review
0 helpful votes
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Problem solved
June 2, 2019

Very good attention, I liked the details in the information about the problem that Jessica B solved for me. Thank you

Date of experience: May 30, 2019
Kazakhstan
1 review
0 helpful votes
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Excellent job by Jennifer M.
June 2, 2019

Have had very pleasant experience of dealing with Jennifer M. She demonstrated friendly and proffessional approach. The issure resolved quickly to full customer satisfation. Highly recommended.

Date of experience: May 30, 2019
Florida
1 review
0 helpful votes
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Scam for sure
June 2, 2019

I assign one freelancer and many have applied to the same project and charge my account. Even the one that I assign the project to, he disappeared. I have to block my credit card to stop paying them. It is the worst service ever. Do not waste your time or money. By the way, the freelancers are not really experts, I guess they are just trying to learn and maybe this is their first way to learn, I am sure any of us know more than them. Never, never use this server again.

Date of experience: May 30, 2019
Turkiye
1 review
0 helpful votes
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Good
June 2, 2019

Good kind helpful customer support agent. Thank you for assisting in patent. She solved my problem in good manner

Date of experience: May 30, 2019
Turkiye
1 review
0 helpful votes
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Great Service
June 2, 2019

She is being sure that she understands the problem and tries anything to help. Thank you for the great service!

Date of experience: May 30, 2019
Turkiye
1 review
0 helpful votes
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Noah helped me a lot
June 2, 2019

Thanks Noah for providing me such a quick solution. You helped me to solve the problem with my freelancer.

Date of experience: May 30, 2019
Philippines
1 review
0 helpful votes
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Heather was very helpful regarding my concern. She made sure to understand my concern and made a way to resolve it. She was very encouraging, courteous and professional!

Date of experience: May 30, 2019
Armenia
1 review
0 helpful votes
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Mitch S.
June 2, 2019

A cool dude from Freelancer.com support center. Very friendly and always ready to help, even if the question is out of his topic, he guides and redirects you to the right place.
Very pleased for his help and support, thank you Mitch S.!

Date of experience: May 30, 2019
PS
1 review
1 helpful vote
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Rate Contact us employer
June 2, 2019

Heather is very excellent person, he help me in my problem as well,
I can't describe my happiness, he estimate the time and don't waste it.

Date of experience: May 30, 2019
India
1 review
0 helpful votes
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Good
May 31, 2019

Anastasia D has assiste me good. She help me and its good for me.
I will follow the whay she show me.

Date of experience: May 29, 2019
Morocco
1 review
0 helpful votes
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Thanks!
May 31, 2019

It was a great experience as I have explained my problem and the support was there to listen carefully and do their best to help me out. Anastasia was of great help. Many thanks to her.

Date of experience: May 29, 2019
Canada
1 review
0 helpful votes
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Anastasia D. Was very quick and helpful in allowing me to change a review for a freelancer, She didnt keep me waiting, and was able to quickly make the change for the freelancer.

Date of experience: May 29, 2019
DO
1 review
0 helpful votes
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It was magnificent, very straight forward and had results instantly. To be a costumer service via chat was very quick and agent very nice.

Date of experience: May 29, 2019
Bangladesh
1 review
0 helpful votes
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Awesome Support
May 30, 2019

One of the best support you will get in Freelancer.com
It's fast, easy and reliable. Thank You Freelancer.com
You guys ROCK!

Date of experience: May 29, 2019
Indonesia
1 review
0 helpful votes
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Meh
June 1, 2019

Got scammed. I received a participation award, got charged 3.5$ as fee. AND GOT REVERSED WITHOUT ANY CONFIRMATION! Wtf. I didn't violate any regulations. I browsed if there are people had same experience like me. Staff said to them it is because the contest holder didn't complete payment. OKAY so what it has got to do with me? Now i have -3.50$ in account. Stopped using since then. This is $#*!ty

Date of experience: May 29, 2019
Croatia
1 review
0 helpful votes
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Josie G. Rocks!
May 30, 2019

Fantastic experience, fast solution, just what I needed. It was really easy to deal with it and what I got back was great. Thank you Josie!

Date of experience: May 29, 2019
Bangladesh
1 review
0 helpful votes
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Heather is an awesome person!
May 29, 2019

Heather helped me a lot to resolve my issues. She is a great human being with a great personality! A bunch of good wishes for her career.

Date of experience: May 29, 2019
India
1 review
0 helpful votes
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Judith helped me with a problem which I was facing from last 3-4 days and Judith fixed it in a few minutes. Very helpful.

Date of experience: May 28, 2019
KR
1 review
0 helpful votes
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CS from Judith J.
June 1, 2019

Her service was really nice and helpful! She solved problem I am struggling with so fast, which makes me very satisfied. Thank you!

Date of experience: May 28, 2019
Malaysia
1 review
0 helpful votes
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Chef Mr. Beet
May 29, 2019

I had a good conversation with Anastasia. She was patience and kind to look into my problems. She had given me good guidance to resolve my problems.

Date of experience: May 28, 2019