Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Freelancer

Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
How would you rate Freelancer?
grey stargrey stargrey stargrey stargrey star

Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Florida
2 reviews
0 helpful votes
Follow Claudia M.
Unfollow Claudia M.
Share Review
Report Review

Issues with the employer
June 5, 2019

Super awesome, Anastasia, Oscar and Carlos helped me with all my issues with the project Greg*******. They answered all my questions and they gave me good advices or tips about how leads this kind of problems in the future.

Date of experience: June 4, 2019
Algeria
1 review
0 helpful votes
Follow Naanaa U.
Unfollow Naanaa U.
Share Review
Report Review

Professional Support
June 4, 2019

I have tried the live chat support for some issues and it was so great with a helpful support agent called debra

Date of experience: June 3, 2019
Philippines
1 review
0 helpful votes
Follow Julie M.
Unfollow Julie M.
Share Review
Report Review

Good agent
June 4, 2019

Assist me well with my queries, all though not sure how it will be fixed. Please Freelancer fix this soon as possible. Thank you

Date of experience: June 3, 2019
GB
1 review
0 helpful votes
Follow Jacopo K.
Unfollow Jacopo K.
Share Review
Report Review

FIrst of all, the three stars (sort of poor rating) are due Freelancer.com system and "way to manage things", if i had to rate their supporters it would be a full 5 Stars. I've had a chat with Freelancer.com support in regard some money been withdrawn from my credit card without my explicit consensus. The supporters Sharlene V. and Judith J. Answered me almost immediately and were really awesome! Five stars wouldn't be enough. They answered my questions with responsiveness, clarity and above all personality, i didn't feel like chatting with a robot as happens with most of the supporters out there. Sharlene V. and Judith J. Were able to solve all of my issues in no time and with great feedback, at least Freelancer.com has got an awesome and responsive support!

Date of experience: June 3, 2019
Nigeria
1 review
0 helpful votes
Follow Samuel R.
Unfollow Samuel R.
Share Review
Report Review

Courteous
June 4, 2019

The freelancer agent I chatted with was Anastasia D. He/she was courteous. He/she was of immense help to me. All my question were satisfactorily answered and I was assisted with relevant links.

Date of experience: June 3, 2019
PS
1 review
0 helpful votes
Follow Mohammed H.
Unfollow Mohammed H.
Share Review
Report Review

Support service from Anastasia
June 4, 2019

Anastasia, she is really friendly and you Kind, patient and good and I hope to talk to her always.
Already are wonderful and responsive

Date of experience: June 3, 2019
Turkiye
1 review
0 helpful votes
Follow Taner Y.
Unfollow Taner Y.
Share Review
Report Review

My problem has been solved
June 4, 2019

He/she has solved my problem as quickly. Now, I don't have any problem. I'm very satisfied now. Thank you!

Date of experience: June 3, 2019
Japan
1 review
0 helpful votes
Follow Satish P.
Unfollow Satish P.
Share Review
Report Review

I had a great experience talking to Frieda about some information I needed in regards to withdrawal of my funds. Not only did she quickly give me the info, she also arranged the withdrawal within 2 minutes. Tremendous speed. Pleasantly surprised.

Date of experience: June 3, 2019
Pakistan
1 review
0 helpful votes
Follow Maryam N.
Unfollow Maryam N.
Share Review
Report Review

Satisfactory support
June 3, 2019

My experience was good as I got support and assistance from the support center. It was really helpful for me and I believe it is a good way to contact support center for further assistance.

Date of experience: June 3, 2019
India
1 review
0 helpful votes
Follow Jonathan M.
Unfollow Jonathan M.
Share Review
Report Review

Outstanding work!
June 3, 2019

Completely answered all my queries, very prompt response. I'm completely satisfied with the help. Thanks a lot for the help! :)

Date of experience: June 2, 2019
Malta
1 review
0 helpful votes
Follow Ivan B.
Unfollow Ivan B.
Share Review
Report Review

All thumbs up to Stephanie M
June 3, 2019

After two support chat persons Stephanie M helped me out with my account issue. They were helpful too, but the outcome wasn't as I hoped for. So, if there is a count on thumbs up on name comments, please note mine for this lady. In not more than 10mins issue resolved. Thanks again!

Date of experience: June 2, 2019
RU
1 review
0 helpful votes
Follow evgeni S.
Unfollow evgeni S.
Share Review
Report Review

Thnak you for your good help.
June 3, 2019

Oscar J. Is very very helpful support.
I want to keep a long term relationship with him.
I am really happy for his good help.

Date of experience: June 1, 2019
Egypt
1 review
0 helpful votes
Follow salma V.
Unfollow salma V.
Share Review
Report Review

Great help
June 3, 2019

Mrs Anastasia was very helpful with my problem and fixed it within 5 minutes
I opened freelancer after long time and find that my balance is in negative due to an accidentally mistake and now problem solved

Date of experience: June 1, 2019
Canada
1 review
0 helpful votes
Follow Ossama Q.
Unfollow Ossama Q.
Share Review
Report Review

Great help from Jennifer M which make me satisfied with your service and support,
Thank you to freelancer company and the customer service department

Date of experience: June 1, 2019
RU
1 review
0 helpful votes
Follow Mikhail S.
Unfollow Mikhail S.
Share Review
Report Review

He is very kind and I solved all my problem.
I get an account on freelancer recently but i like all services in this site.
Thanks a lot.

Date of experience: June 1, 2019
India
1 review
0 helpful votes
Follow Vijay E.
Unfollow Vijay E.
Share Review
Report Review

Lyndon is really the best customer service executive and he goes extra mile to give resolution for our problems, if we need justice then Lyndon is the person that can help to get it. I'm really thankful for the help that I received, he helped me a lot to set things right.

Date of experience: May 31, 2019
Finland
1 review
0 helpful votes
Follow Lassi M.
Unfollow Lassi M.
Share Review
Report Review

Got my biddings replenished after explaining situation. Very happy with the customer service now. Thank you!

Date of experience: May 31, 2019
PS
1 review
1 helpful vote
Follow samer H.
Unfollow samer H.
Share Review
Report Review

Rate Freelancer
June 2, 2019

Very Bad Contact Us with Employee in Contact Us in Freelancer and this once with Avery, Freelancer is very Bad site, dont provide the right services,
Very Very Very Bad Site and Contact Us

Date of experience: May 31, 2019
India
1 review
0 helpful votes
Follow dinesh U.
Unfollow dinesh U.
Share Review
Report Review

Invoicinvoicee
June 2, 2019

It was a clear resolution of the issue i was facing and I am able to proceed now to take the necessary steps

Date of experience: May 31, 2019
Pakistan
1 review
0 helpful votes
Follow Furrukh R.
Unfollow Furrukh R.
Share Review
Report Review

Excellent job, Anastasia D help me to refund back my project fee which was accidentally awarded by the employer and we cancel the project with mutual assent,

Date of experience: May 31, 2019