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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Bulgaria
1 review
0 helpful votes
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Great customer service!
June 10, 2019

Very quick, smooth and easy communication. The problem was solved with ease.
I will continue using and promoting Freelancer.com

Date of experience: June 8, 2019
India
1 review
2 helpful votes
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Freelancer staff post fake jobs; you get the job, they cut project fees. And then client account gets closed so your project fees is gone! And your work too!

Date of experience: June 8, 2019
Pakistan
1 review
0 helpful votes
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Employer Payment Issue
June 10, 2019

Support Team gives the best solution and very helpful. They will gives the priority to us and solve the issue on early basis.

Date of experience: June 7, 2019
Alabama
1 review
0 helpful votes
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Great service
June 10, 2019

Judith J was great! She helped me solve my problem and handled it professionally and efficiently Couldn't be more satisfied.

Date of experience: June 7, 2019
Canada
1 review
0 helpful votes
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Withdraw issue
June 10, 2019

Very helpful.
She answered all my questions correctly and kindly.
She is very best staff I met, I highly recommend her to everyone.

Date of experience: June 7, 2019
Egypt
1 review
0 helpful votes
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Amazing assistant
June 10, 2019

I was unable to edit my bid or get to the bookmarked contest... Judith J helped me with all that. I even closed the chat page by accident. I tried to get back. She was still there... really best assistance I've ever had was from Judith J

Date of experience: June 7, 2019
India
1 review
0 helpful votes
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Quick and effective assistance
June 10, 2019

It was a refund request for project fee deducted by the Freelancer, and they provided me the solution.

Date of experience: June 7, 2019
India
1 review
0 helpful votes
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I come to Eula regarding my concern. I found that she is responsive and give me useful suggestion. Thanks Eula :)

Date of experience: June 7, 2019
Ohio
1 review
0 helpful votes
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Edit Review
June 10, 2019

I got help of Judith J for editing the review. He helped alot and solved my problem. Judith You Rock!

Date of experience: June 7, 2019
Poland
1 review
0 helpful votes
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Great supporter - appreciated
June 10, 2019

Eula delivered best advices she could possible do, unfortunately the problem was much deeper, so now she personaly monitors this technical bug for me! How great of her... outstanding. Thanks again

Date of experience: June 7, 2019
Philippines
1 review
1 helpful vote
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Heather Did It
June 9, 2019

Heather help me reverse some wrong charges.
Thanks Heather, you did good.
Lots of scammers apparently on Freelancer.com so better beware guys.

Date of experience: June 7, 2019
Serbia
6 reviews
8 helpful votes
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Had some issues and they were promptly addressed in the chat. The wait period also was not too long.

Date of experience: June 7, 2019
India
1 review
0 helpful votes
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Help for change phone number
June 9, 2019

It has a very nice experience with freelancer.com support team. He is help for to find my query...

Date of experience: June 6, 2019
RU
1 review
0 helpful votes
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Amazing Support
June 9, 2019

Mr Jessica help me very kindly.
He knows my issue very well and solve it immediately.
Very thanks to him.

Date of experience: June 6, 2019
Peru
1 review
0 helpful votes
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Best support team online!
June 6, 2019

Lydson helped you with my doubts of my last project, and reopened the option to my employeer to leave the review.

Date of experience: June 5, 2019
Portugal
1 review
0 helpful votes
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Freelancer Issue
June 6, 2019

Jessica B. Tried her best to solve my issue, first she tried to give me solutions which could help me with my project issue and at the end she gladly did her best to solve my problem

Date of experience: June 5, 2019
Romania
1 review
0 helpful votes
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Fast and professional, on point, helped me out exceptionally. He is one of the best support guys around here.

Date of experience: June 5, 2019
India
1 review
0 helpful votes
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Problem solve the problem
June 5, 2019

Frieda is very helpful to me. She listened to my problem and solve it. Thank you so much to solve my problem.

Date of experience: June 4, 2019
California
1 review
0 helpful votes
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Great Service
June 5, 2019

Thank you for your good service.
I am glad to get service from freelancer support team.

Highly recommended Jennifer M

Thanks again

Date of experience: June 4, 2019
New York
1 review
0 helpful votes
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Customer Experience
June 5, 2019

Customer Support was very understanding and friendly! Smart and educated about scams and transactions! Love this website!

Date of experience: June 4, 2019