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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Egypt
1 review
0 helpful votes
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Anastasia D was great
June 12, 2019

Professional, Quick and direct.my issues were resolved and i happy with the service. Thanks Anastasia D

Date of experience: June 11, 2019
India
1 review
0 helpful votes
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Thank you so much for your help
June 11, 2019

Thank you for your help, I am very happy to chat with you now my all questions are solver from your help. Thank you

Date of experience: June 11, 2019
Indonesia
1 review
0 helpful votes
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My Experience with Anastasia D
June 11, 2019

Anastasia has helped me a lot in verification, I already able to deposit my fund through the web now, really satisfied?

Date of experience: June 10, 2019
India
1 review
0 helpful votes
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Valid Account Info
June 11, 2019

Checked how my account is violating freelancer rule.As I got notification from Freelancer about it. But was not able to find out the cause for it.

Date of experience: June 10, 2019
Viet Nam
1 review
0 helpful votes
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Support about memeberhip
June 11, 2019

I have problem abour membership, and they refund for me as courtesy. Thank Jennifer M for help me process my problem

Date of experience: June 10, 2019
California
2 reviews
0 helpful votes
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Asking for project help
June 11, 2019

I have a problem with a freelancer not responding and Merril was able to help with my options. This was my first project and things were not as smooth as I had originally thought.

Date of experience: June 10, 2019
GB
1 review
0 helpful votes
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Stephanie M - very helpfull
June 11, 2019

Had a query which Stephanie M dealt with - great job, was very helpfull. Explained my query and helped me understand the payment process.

Date of experience: June 10, 2019
California
1 review
0 helpful votes
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Declined Express Withdrwal Refund
June 11, 2019

Frieda was really helpful in providing useful information and resolving my issue, prompt response as well

Date of experience: June 10, 2019
Bangladesh
1 review
0 helpful votes
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Phoebe is good assist
June 11, 2019

Phoebe is good assist he satisfies me and I'm happy i hope him later too his behavior is good later, I would be happy to get benefit from him

Date of experience: June 10, 2019
Pakistan
1 review
0 helpful votes
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Contest delete
June 11, 2019

I am 100% satisfied. It was very helpful. He listened to me carefully and make sure that i am completely satisfied.

Date of experience: June 10, 2019
India
1 review
0 helpful votes
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Best support
June 11, 2019

Oscar J great. Gave me best advice. Thank you so much best ever supporter freelancer have very very good supporter team :)

Date of experience: June 9, 2019
India
1 review
0 helpful votes
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Rockstar!
June 10, 2019

Anastasia D. Is very Helpful and calmly answer to my question. I'm happy with that.

Thanks again for the help

Date of experience: June 9, 2019
Egypt
1 review
0 helpful votes
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Amazing Support
June 10, 2019

This is my first on the site and i had a big problem and Eula
Helped me in just second
So my Credit card didn't Authenticate and i paid 1.5 $ and didn't Authenticate
But Eula did a great job fixing that
Thank You guys i really Appreciated

Date of experience: June 9, 2019
Egypt
1 review
0 helpful votes
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Great
June 10, 2019

Fast & Professional. She gave me all I needed and more.
Helpful & cooperative customer support
I Thank her a lot for her help & continuous action until I got what I NEEDED

Date of experience: June 9, 2019
India
1 review
0 helpful votes
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Regarding Freelancer Support
June 10, 2019

I have had multiple questions and the support staff has been really good. They have responded to all of my queries as quickly as possible and helped me transition into the platform smoothly.

Date of experience: June 9, 2019
California
1 review
0 helpful votes
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Eula is really helpful person
June 10, 2019

He is really energetic and kindly person. His knowledge is power.
I am very thankful for his support.

Date of experience: June 8, 2019
Washington
1 review
5 helpful votes
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This company does not clearly state it will remove your project fee BEFORE and REGARDLESS of whether you ever get paid. The fee will be debited from your bank account. Additionally, they make it so you cannot log into your account after creation to remove your bank card information, cancel the account or remove it entirely. I've been fighting with them for weeks on these issues. They remain unresolved. Huge SCAM!

Date of experience: June 8, 2019
Canada
1 review
0 helpful votes
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Credit card refund request
June 10, 2019

Eula was very patient with me, she checked to proceed and asked questions to make sure to understand my request. She also took time to set the reasonable expectations for the refund to take effect. Great professionnal.

Date of experience: June 8, 2019
Egypt
1 review
0 helpful votes
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Excellent
June 10, 2019

First time and your cst support are very good actually my inquiry was answered quickly and in a very good way so really thank you Oscar j.

Date of experience: June 8, 2019
China
1 review
0 helpful votes
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Noah solved my problem perfectly. His answer is very detailed and I am very grateful. I wish him all the best.

Date of experience: June 8, 2019