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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

California
1 review
0 helpful votes
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Jennifer M.
June 16, 2019

For the life of me, I got so distressed after a chat with a questionable "employer". As a beginner here, I should've done my part but I got too excited and chatted away without checking his authenticity. Anyhoo, Jennifer was soooo patient with me and delivered all of my concerns with some tips, a bonus to how very helpful she already was. Thank you, Jennifer!

Date of experience: June 13, 2019
Egypt
1 review
0 helpful votes
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It is an excellent service
June 16, 2019

Thanks for doing that. I asked about problem for my account and immediately solved by mr. Oscare.
I appreciate that well
So thanks a lot

Date of experience: June 13, 2019
Bahrain
1 review
0 helpful votes
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Quick reply
June 16, 2019

I got the answer of my concern quickly from Anastasia

I was experiencing payment delay from the employer, he didn't want to release the last milestone after edited the logo i created for him
And after creating an additional logo for the application

Date of experience: June 13, 2019
Indonesia
1 review
0 helpful votes
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Had support which Stephanie M dealt with - Quick response, very detailed explanation, and she did a great job. Very helpful. Thank you!

Date of experience: June 13, 2019
Nigeria
1 review
0 helpful votes
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Resolution of Pending Fund
June 15, 2019

This personnel has proven again that this platform is made up of highly competent individuals. Phoebe is such a unique, responsive, relational, and helpful person. I am grateful, you were the one I met. Thanks really appreciate.

Date of experience: June 13, 2019
Bangladesh
1 review
1 helpful vote
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Very much satisfying
June 15, 2019

I am very much satisfied with his/her support. Very clear an patience with giving support. Obviously giving 5 star rating.

Date of experience: June 13, 2019
Pakistan
1 review
0 helpful votes
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As a freelancer for over 2 years on the platform, I earned over 28,000$ on the platform and one random day, I am given an infraction over an unexplained reason and told to contact an email address. I keep emailing for 6 months without any response at all.

Every request on the platform and every twitter message directs to re-email on the same address, there is no response. I have prepaid an years professional membership and corporate membership uptil January 2021 and July 2021 respectively.

The platform gives no support to their top earners and this is the height of unprofessional freelancer servicing.

+2
Date of experience: June 13, 2019
Mexico
1 review
0 helpful votes
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Nice support
June 13, 2019

Anastacia D. Was very helpful with the situation I presented. It's nice to have this support team on our side

Date of experience: June 12, 2019
Illinois
3 reviews
14 helpful votes
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Communicating with potential freelancers on this web site is very awkward due to horrible interface design, Anyway, I contracted a freelancer on freelancer.com to make my site audit and deposited the requested amount of money. Instead of the audit, the freelancer gave me a recommendation totally unrelated to my job description - to use social media ads. I requested to cancel my contract and refund me. Approximately 10 days later I received an email from freelancer requesting more funds to continue reviewing the dispute. My advise: stay awa from this company. Use their competition, like upwork.

Date of experience: June 12, 2019
Zimbabwe
1 review
0 helpful votes
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Awesome
June 13, 2019

Jade D quickly resolve a problem we had in minutes and it was awesome. I loved the way she/he responded to us.

Date of experience: June 12, 2019
Turkiye
1 review
0 helpful votes
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Very Good
June 13, 2019

Frida helped me in the shortest way.
But I´m not satisfied with the first agent/case. The agent before had also asked the first and important think of the version but she didn`t and Frida did.
If the first agent did ask the version I had the chance to save my 2 hours for my project and not waiting for any support or trying to follow the solution which me the first agent gave.

Date of experience: June 12, 2019
Egypt
1 review
0 helpful votes
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So far great service
June 13, 2019

Thankx for your immediate action- it was great to help me
But still need to create very restricted criteria when you approve programmers or any IT, it was very bad experiences with zero coding (Evgeni V) from Russia
Spoiled 1 year hard work within 24 hrs
Corrupter database, down website, could not recall website, take care never deal with him until understand what IT
My dvises to Evgine V) to study first - this place for serious business not for kids

Great service

Date of experience: June 12, 2019
Bangladesh
1 review
0 helpful votes
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I am freelancer now a days i have many problem to face but they really help me. This side was really fantastic. Specially Anastasia D helps me.

Date of experience: June 11, 2019
North Macedonia
1 review
0 helpful votes
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Eula R
June 13, 2019

Eula R from Support team helped me a lot, 5 stars for her:)
Me and my employer had some problems with releasing the milestones, even when the work was all finished. Eula turned on chat in the second I contacted support and helped with explaining the process

Date of experience: June 11, 2019
Illinois
1 review
0 helpful votes
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Very Helpful
June 13, 2019

I had some issues with the website Freelancer.com (which has some serious predatory tactics). Eula was extremely polite, helpful and very pleasant to talk to. A great interaction overall!

Date of experience: June 11, 2019
New York
1 review
0 helpful votes
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Jessica and Anastasia
June 13, 2019

They provided great customer service. I look forward to hearing back from you guys soon with high hopes on this matter Thank you both!

Date of experience: June 11, 2019
Australia
1 review
0 helpful votes
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Great job
June 13, 2019

Clear and succinct. The suggestions and links were very helpful. Judith was able to access my accounts and be able to direct me to the appropriate pages on the website.

Date of experience: June 11, 2019
Serbia
1 review
0 helpful votes
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Money withdrawal question
June 13, 2019

Adeline C. Was very committed to help me with my concerns and she did helped my. I appreciate her patience and her immediate action. Highest reccommendations for her work. Thank you Adeline C.

Date of experience: June 11, 2019
GB
1 review
0 helpful votes
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Supportive
June 13, 2019

Helpful girl. Guide easily and explain everything nicely. Positive, humble.
She guided me complete process which I was struggling.

Date of experience: June 11, 2019
GB
2 reviews
5 helpful votes
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I contacted Freelancer support a few times and I was never given a clear answer until today. I was dealing with a difficult employer who I had complained about many times to no avail, however Eula (Eular R) was extremely helpful and actually gave me an answer that helped me cancel the project. I think the freelancer helpline has improved a lot over the past few months (or maybe Eula was just super helpful)

Date of experience: June 11, 2019