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Marketplace for freelance programmers, writing, design, legal work and more.
The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.
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Hubert L., my new favorite person within your company, helped me tremendously today by showing me how to not only fix a large error that my buyer made and saving him trouble and money, but he also helped me prevent my job completion score from lowering and as a result causing me loss reputation and potentially future business here.
I cannot thank him enough as Freelancer is a very important website to me and retaining my 100% statistics is a critical part of my success here. He really saved the day/month/maybe year for me and I couldn't be more grateful. This man deserves a raise in my opinion.
Thank you Hubert!
I called about a billing problem. The customer service agent named "Jade D." was gracious, professional, and efficient. She wasn't combative or argumentative, and quickly pulled up my accounting details.
I can actually say that this experience was as satisfying/if not better than the peace of mind that comes from speaking to someone on the phone.
Two thumbs up!
I had been charged for the amount which for was neither i was responsible nor freelancer was liable and for that they have understood the situation and then provided me the best ever support.
I have been treated very politely and given best support to resolve my query.
Highly appreciated the efforts done by the support team.
Kudos to the team.
The general support is very helpful, the guy who helped me last time explained to me to the point.
I always solve the problems when I use this service.
The only problem when I contact the assistance is the chat window, I always need to keep an eye on the current page of the browser because there is no sound or anything to notify me if I am just connected or if I received a message in chat.
She was very helpful throughout the whole process. Keep up the great work and keep giving me great deals.
Jessica B. Just resolved my problem fast and clear! She deserves an upgrade!
Thanks a lot Jessica B. For the support
No comments. The best Jessica B.
Быстро втянулась в суть проблемного вопроса, и с кратким и точным ответом помогла мне решить волнующий меня вопрос.
Jessica is amazing:)
I appreciate her assistance. It was very professional and straight to the point.
I hope that in future question I can have a great service just like this.
Recently, I've got very strange problem with membership.
Anastasia solved this problem very kindly.
Thanks
A client emailed me about personal information. It was Ms. Anastasia D. Who helped and gave me a very clear answer not to give personal information to clients.
I appreciate and value her help. Thank you
My client has changed his requirements, then he has hired another developer. By the way, he has not canceled the project with me, so I could not refund my accept fee. That's why I have contacted a staff to resolve that issue. A staff has explained how to resolve the issue and sent a request to my client kindly, so I did appreciate so much.
1st support was so so, not like customer oriented, and the chat was cut of do not know how.
The 2nd support Benny was very good, fast sharp knowledgeable about your product and customer service.
I had an unfortunate situation where a guaranteed contest I was about to was deleted, due to violation of terms by the contest holder. It is disappointing that my effort had gone to waste, considering that it was listed by "guaranteed" by the website itself. Nevertheless, I was able to obtain information about the cancellation at the help center, from my chat with Anastasia D. She was helpful and understanding, and even though there was not much to be done to help this wrong situation, I appreciated her language and aid.
The representative was very helpful and informed me that the project in question was removed due to Terms of Service violations. I am glad to hear Freelancer takes these types of scams seriously
Great very useful chat. The person even solves some uncongruency at the account (i had paid for a quantity of bids that were not available for me)
Very good talking and understanding the situation, very good tips about using the platform, very patient and gentle, thank you so much
I had bu mistake featured my bid and Jessica sorted it very swiftly. I appreciate her help, happy that Freelancer have her :)
He is calm and explain every details, helped me all the way. Excellent support. I highly recommend this person. Actually freelancer.com should set him as example to other support executives.
Answer: It is a PR platform that enables scammers to appear legitimate or verified. Freelancer doesn't care. They get a sizeable commission no matter if the posting is legitimate or not. Example: A fake ebook listing. Needs author to write 50000 words for US$ 2000. Unwitting freelancer bids and is 'awarded project' with message saying hurry up and accept. Once accepted, freelancer takes 'project fee' while you get tied up in their help callcenter trying to recoup not only the fee but potentially the fake employer gleaned from you using their platform. This site will be in the news soon. Trust me.
Answer: Hi Dejan. This happened to me in 2014, I lost a lot of money too, I withdrew the money on a Wednesday after the client had paid me $1000 in full. Then the next day, Thursday, I got a message that my withdrawal request was cancelled and the money reversed back to employer. My account was suspended and when I asked why, I was told that the employer looked like he was fraudulent and that the money might be fraud. Up to date, I am still bitter, angry and sad over that $1000 but I never got it back and Freelancer closed the person's account and that was that. So I hope this answers some of your questions and I am deeply sorry for your loss after such hard work. All the best
Answer: Freelancer.com focused on employer only, they just want as many employer and project as they can regardless of their country, verification status and deposits. However all the restriction is for employee. This is the reason Freelancer didn't stop them to post project without deposit. Almost 90% projects are fake (either posted by freelancer itself or fake/fraud employers). You have to be careful. Keep following things in mind will prevent you from fraud much. 1. Don't work for Employers from India/Bangladesh/Sri Lanka/Nigeria/Israel 2. Don't work for Employers whose name looks like Indian 3. Once the project is awarded to you, don't accept it unless the employer created initial milestone. Wait for at least 12 hours after milestone creation then accept it. 4. Ask for release step by step, don't work on next milestone unless previous is not released 5. Withdraw money from freelancer as fast as you can.
Answer: You can't say its fake but at the same time you can't just trust it fully. My point here is: people do get things done for the price but when it comes to money/payment, you can not trust freelancer. Sometimes it gets reversed from your account and you won't even get a satisfactory reason for it. I suffered a loss of 900 USD. All I get to hear that employer had some account issues and we can not disclose this any further. If you looking to work as a freelancer, go odesk or upwork and any other site first and then freelancer.com. Small incident: I worked for a client, designed the logo got the parent for it. Next day when looged in, my account showed negative balance ( payment reversed). Support: employer have acc. Issues Client: never came back or responded to any mails. Result: I worked and still in debt.
Answer: Dispute it with PayPal! Another beautiful example of why everyone hates Freelancer.
Answer: Freelancer is scam. I have very bad experience recently. "The payments you've received from your employer "-----------" were reversed due to their account issues. As a result, their account was closed" Lost over 800$. Freelancer also keep the fee for this job! Their support never answer. SCAM
Answer: Agree, do not use credit card details - freelancer is a terrible organisation when it comes to finances - they just debit your card at will, no warning, no opportunity to review the transaction, no notification of the charge - you just find out once you get your bank statement. Be very, very wary of this company - not saying their dodgy, BUT they are very devious when it comes to transactions. I think their motto is - "debit any time, just don't tell them and they wont complain"
Answer: Contact Paypal and file a dispute. I got a refund for the monthly amount that they should not have charged me for.
Answer: Good afternoon Rostyslav, unfortunately this has happened to most users of Freelancer including people who have been awarded projects. Ensure that you do not start any work or event accept a project until the following criteria have been met: 1. Project awarded 2. Initial milestone/deposit created 3. Client agrees to release the first payment immediately after you accepting the project. If they are unable to do this, tell then politely that you are unwilling to start on the project and keep looking for honest, legitimate clients. Be careful at all time on this website, even if you do vey thing by the book and the client still doesn't pay, the Freelancer support team will not help you. It is left to you to contact the client and chase the payment even of they delete their account.
Answer: Don't share you card. Use Paypal. First of all don't use freelancer they are scammers.

