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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Utah
1 review
0 helpful votes
Follow Erik X.
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Hubert L., my new favorite person within your company, helped me tremendously today by showing me how to not only fix a large error that my buyer made and saving him trouble and money, but he also helped me prevent my job completion score from lowering and as a result causing me loss reputation and potentially future business here.

I cannot thank him enough as Freelancer is a very important website to me and retaining my 100% statistics is a critical part of my success here. He really saved the day/month/maybe year for me and I couldn't be more grateful. This man deserves a raise in my opinion.

Thank you Hubert!

Date of experience: May 21, 2019
Texas
1 review
0 helpful votes
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Great Customer Service!
May 23, 2019

I called about a billing problem. The customer service agent named "Jade D." was gracious, professional, and efficient. She wasn't combative or argumentative, and quickly pulled up my accounting details.

I can actually say that this experience was as satisfying/if not better than the peace of mind that comes from speaking to someone on the phone.

Two thumbs up!

Date of experience: May 21, 2019
India
1 review
0 helpful votes
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Awesome Customer Support
May 23, 2019

I had been charged for the amount which for was neither i was responsible nor freelancer was liable and for that they have understood the situation and then provided me the best ever support.
I have been treated very politely and given best support to resolve my query.
Highly appreciated the efforts done by the support team.
Kudos to the team.

Date of experience: May 21, 2019
Romania
1 review
0 helpful votes
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Very helpful
May 23, 2019

The general support is very helpful, the guy who helped me last time explained to me to the point.
I always solve the problems when I use this service.

The only problem when I contact the assistance is the chat window, I always need to keep an eye on the current page of the browser because there is no sound or anything to notify me if I am just connected or if I received a message in chat.

Date of experience: May 21, 2019
India
1 review
0 helpful votes
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She was very helpful throughout the whole process. Keep up the great work and keep giving me great deals.

Date of experience: May 20, 2019
Argentina
1 review
0 helpful votes
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Nicely and fast
May 23, 2019

Jessica B. Just resolved my problem fast and clear! She deserves an upgrade!

Thanks a lot Jessica B. For the support

Date of experience: May 20, 2019
Ukraine
1 review
0 helpful votes
Follow Eugene H.
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No comments. The best Jessica B.
Быстро втянулась в суть проблемного вопроса, и с кратким и точным ответом помогла мне решить волнующий меня вопрос.

Date of experience: May 20, 2019
Costa Rica
1 review
0 helpful votes
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General Question
May 22, 2019

Jessica is amazing:)
I appreciate her assistance. It was very professional and straight to the point.
I hope that in future question I can have a great service just like this.

Date of experience: May 20, 2019
California
1 review
0 helpful votes
Follow Joni H.
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Recently, I've got very strange problem with membership.
Anastasia solved this problem very kindly.
Thanks

Date of experience: May 20, 2019
Philippines
1 review
0 helpful votes
Follow Maria B.
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A client emailed me about personal information. It was Ms. Anastasia D. Who helped and gave me a very clear answer not to give personal information to clients.

I appreciate and value her help. Thank you

Date of experience: May 20, 2019
RU
1 review
0 helpful votes
Follow Prokhorov Q.
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Perfect help.
May 22, 2019

My client has changed his requirements, then he has hired another developer. By the way, he has not canceled the project with me, so I could not refund my accept fee. That's why I have contacted a staff to resolve that issue. A staff has explained how to resolve the issue and sent a request to my client kindly, so I did appreciate so much.

Date of experience: May 20, 2019
Canada
1 review
1 helpful vote
Follow Zvika K.
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So so start best ending
May 22, 2019

1st support was so so, not like customer oriented, and the chat was cut of do not know how.
The 2nd support Benny was very good, fast sharp knowledgeable about your product and customer service.

Date of experience: May 20, 2019
RU
1 review
1 helpful vote
Follow Oyku D.
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I had an unfortunate situation where a guaranteed contest I was about to was deleted, due to violation of terms by the contest holder. It is disappointing that my effort had gone to waste, considering that it was listed by "guaranteed" by the website itself. Nevertheless, I was able to obtain information about the cancellation at the help center, from my chat with Anastasia D. She was helpful and understanding, and even though there was not much to be done to help this wrong situation, I appreciated her language and aid.

Date of experience: May 20, 2019
Pennsylvania
1 review
0 helpful votes
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Legitimacy of a Project
May 22, 2019

The representative was very helpful and informed me that the project in question was removed due to Terms of Service violations. I am glad to hear Freelancer takes these types of scams seriously

Date of experience: May 20, 2019
MD
1 review
1 helpful vote
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Exellent!
May 22, 2019

Very helpful! She pays close attention to details and helped me to find the answer to my question. Thanks Phoebe!

Date of experience: May 20, 2019
Brazil
1 review
0 helpful votes
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Bids update
May 22, 2019

Great very useful chat. The person even solves some uncongruency at the account (i had paid for a quantity of bids that were not available for me)

Date of experience: May 20, 2019
Turkiye
1 review
0 helpful votes
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Best help i ever can get
May 22, 2019

Very good talking and understanding the situation, very good tips about using the platform, very patient and gentle, thank you so much

Date of experience: May 20, 2019
India
1 review
0 helpful votes
Follow Narendra K.
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Jessica act like Captain Marvel
May 22, 2019

I had bu mistake featured my bid and Jessica sorted it very swiftly. I appreciate her help, happy that Freelancer have her :)

Date of experience: May 20, 2019
India
1 review
0 helpful votes
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Best support i ever get
May 22, 2019

He is calm and explain every details, helped me all the way. Excellent support. I highly recommend this person. Actually freelancer.com should set him as example to other support executives.

Date of experience: May 19, 2019
India
1 review
0 helpful votes
Follow Priti O.
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Excellent
May 22, 2019

Jessica was quite helpful. She understood my queries and solved them patiently. She guided and explained me things in a simple manner.

Date of experience: May 19, 2019