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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

India
1 review
1 helpful vote
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Hi Freelancer support desk!
Meagan is a good supporting for freelancers.
As freelancer support desk, he is very equitable for all freelancers.
Thanks for Meagan' s help.

Date of experience: July 21, 2019
Japan
1 review
0 helpful votes
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Very helpful
July 24, 2019

I have changed my membership plan and chosen incorrectly.
It was very helpful and fixed the right plan and all the information.

Date of experience: July 20, 2019
VE
1 review
1 helpful vote
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Withdrawal Problem
July 21, 2019

Elijah helped me understand the issue I was having because of a withdrawal problem. Thanks to him I could understand what really happened. He was very kind and respectful.

Date of experience: July 20, 2019
Pakistan
1 review
0 helpful votes
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Oscar J is just amazing he is not just giving support on freelancer but it felt like he feels the problem he just guided me the best way and ensured complete support later as well, freelancer proved me that they are the best when it comes to protect Freelancers from Monster Employers.

Date of experience: July 20, 2019
TT
1 review
0 helpful votes
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She was very helpful in returning my money to my credit card. I have to wait to confirm it is returned.

Date of experience: July 20, 2019
Pakistan
1 review
2 helpful votes
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Membership cancellation
July 21, 2019

I came here to cancel my membership but she gave me other offer, which I was not able reject, she is really good in front of customers.
Thanks

Date of experience: July 20, 2019
Egypt
1 review
0 helpful votes
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It was my pleasure to have such a great successful conversation with freelancer.com customer support, Macall C. It was a great experience!
Thank you!

Date of experience: July 19, 2019
India
1 review
0 helpful votes
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Very Helpful
July 24, 2019

It's very helpful for me.
Great and quick support.
They solve your problem as soon as they can!
Thank You Freelancer.com support team!

Date of experience: July 19, 2019
VE
1 review
1 helpful vote
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Judith J. Was very helpful, and provided me all the information to solve a doubt related to my profile.

Date of experience: July 19, 2019
India
1 review
1 helpful vote
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Frieda S. Has been so nice and she solved my issues that I had with 2 of Freelancer account users, one who messaged me for a job and one who awarded me but did'nt communicate. She checked every details of these two accounts and promised me to mail them on my behalf to solve my problem.

Date of experience: July 19, 2019
KR
1 review
1 helpful vote
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Frieda Was helpful
July 19, 2019

Great, fast and answered all my questions about preferred freelancer program. It took some time to be linked to someone to assist but Frieda was very friendly and nice and helpful.

Date of experience: July 19, 2019
Spain
1 review
2 helpful votes
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Great Support Team
July 19, 2019

I contacted the support team for my dormant account fees and they were very supportive in restoring it.

Thanking you.

Date of experience: July 19, 2019
India
1 review
1 helpful vote
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Good job
July 19, 2019

On-point and good guidance. Appreciate the fact that the steps came all until the end even when I had found what I was looking for.

Date of experience: July 18, 2019
India
1 review
1 helpful vote
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I asked for a refund of my membership on Freelancer as I was not able to cancel the auto renewal this month.
OscarJ. From Freelancer came to my rescue and helped me get the amount back within half an hour. He is a star!

Date of experience: July 18, 2019
Connecticut
2 reviews
3 helpful votes
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Oscar J was able to provide me with professional service and resolve my issue immediately. He was extremely effective in looking into my issue.

Date of experience: July 18, 2019
Uruguay
1 review
2 helpful votes
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Freelancer is easy to use and trustworthy, it does take time to be awarded and chosen on a project, but if you keep bidding and if you're persistent you'll get a chance to show your worth. Their support team is fast and efficient, I contacted them about a question I had on their online chat and Jessica B. Responded in 2 minutes, 2 MINUTES!
Anyway, great site, great support team, completely recommend.

Date of experience: July 18, 2019
GB
1 review
1 helpful vote
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Phishing complaint
July 18, 2019

I contacted the support team about a phishing scam that had targeted me on the Freelancer site. The team acted quickly to delete the perpetrator's account and sent me advice on how to use the site safely.

Date of experience: July 18, 2019
Madagascar
1 review
2 helpful votes
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Very helpful
July 18, 2019

I had problem about messages. I was not allowed to respond to some private messages. Frieda S. Helped me to understand what happened: the projects was not awarded to me or deleted.
She also gave me advices abouts bidding on the site and gave me a link to Freelaners Scams. Very useful!

Date of experience: July 18, 2019
California
1 review
1 helpful vote
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Anastasia D, she helped me solve my problem quickly and efficiently, excellent customer service. Thanks

Date of experience: July 17, 2019
Nicaragua
1 review
2 helpful votes
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A great relief
July 18, 2019

I had an issue with a charge from freelancer and Freelancer assisstance helped me a lot to solve it... oh yes a lot.

Date of experience: July 17, 2019