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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Mexico
1 review
0 helpful votes
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Good answers
July 23, 2019

Janika was really helpful. I'm glad she was here to answer my questions. I had a good experience chatting with her.

Date of experience: July 23, 2019
India
1 review
0 helpful votes
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Prompt and effective support, reversed my 30$ which were deducted, due to long inactivity in my account.

Date of experience: July 23, 2019
Bangladesh
1 review
0 helpful votes
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Good Job
July 23, 2019

Thank you so much very Helpfully I got great support from him. He helped me. I got my desired hope. His work is very good. Talk to him a lot of fun and thank you very much.

Date of experience: July 22, 2019
KR
1 review
0 helpful votes
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I got charged automatically from your site and I wanted to get refund so I visited your site and was wondering what I should do.

With chatting system I started chatting with assistance Oscar. J who is responding so fast and gentle.

Actually I didn't expect that I could got response as quick as I had

However Oscar. J was responded so kindly and helpfully
Furthermore he asked me further questions whether I want to get money back to my debit card or just remain it on my freelancer account!

Really convenient with your service manner and system from him(or her?)!

Date of experience: July 22, 2019
California
1 review
0 helpful votes
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Judith J is awesome!
July 23, 2019

I needed a refund and Judith J assisted me on chat. She was knowledgable, efficient and polite. I was impressed that Freelancer was wiling to refund my balance with no questions asked.

Date of experience: July 22, 2019
Thailand
1 review
0 helpful votes
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Verification issues
July 22, 2019

I have issues verifying my card and my identity (pending) and sought advice for a potential dispute after i allocated a project but the person i hired became unresponsive. Jessica advised me on how to sort both issues and walked me through the appropriate processes and procedures.

Date of experience: July 22, 2019
India
1 review
0 helpful votes
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Helpful
July 23, 2019

A very greteful experience he/she totally helped me out of the situation, in the least time i was helped

Date of experience: July 22, 2019
India
1 review
0 helpful votes
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Apt and Quick
July 23, 2019

Very quick and apt response and process. He asked me the right questions and gave me the right response.

Date of experience: July 22, 2019
GB
1 review
0 helpful votes
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Very Helpful
July 23, 2019

Heather was very quick to help me and ensured my needs were met to put me at ease about an error I experienced within the site. My problem was also resolved by the end of the conversation.

Date of experience: July 22, 2019
India
1 review
0 helpful votes
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Best support
July 23, 2019

They are very supportive. Get all the invoice related problem resolved on time. FL is not only employers oriented but also helps freelancers.

Date of experience: July 22, 2019
Pakistan
1 review
1 helpful vote
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Janika is very supporting agent she help me on my rights she listen all quires and check every thing in details and give fair and good result I really appreciate it

Date of experience: July 22, 2019
Germany
1 review
2 helpful votes
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Friendly and fast Help
July 22, 2019

Getting a fast and friendly Help for my Problem. Understand and solve my Problem fast. Thank you

Getting a fast and friendly Help for my Problem. Understand and solve my Problem fast. Thank you

Date of experience: July 22, 2019
Mexico
1 review
2 helpful votes
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My dp problem resolved
July 22, 2019

The person was very spontaneous and a good communicator. Solve my problem quickly. Very good Communication skills.

Date of experience: July 22, 2019
Armenia
1 review
0 helpful votes
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Thanks!
July 24, 2019

I would say, that Milano works very good and productive!
He wanted to help me very much and I hope, that Freelancer will verify my identity)

Date of experience: July 22, 2019
KR
1 review
1 helpful vote
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Great
July 22, 2019

Super helpful, accurate and quick. Excellent at handling a issue. I appreciate he really did great support!

Date of experience: July 21, 2019
Australia
1 review
2 helpful votes
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Thank you to Eula R who not only help me fix up all my mistakes from setting up and organised a refund, she waited whilst I updated my information and checked and then asked me if there was anything else when I thought I was finished

Date of experience: July 21, 2019
Nigeria
2 reviews
2 helpful votes
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Be your own boss
July 22, 2019

Free lancing is a newly innovated way of working from home or anywhere, where you get the opportunity to be self employed and being your own boss

Date of experience: July 21, 2019
Egypt
1 review
1 helpful vote
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Excellent
July 21, 2019

Very quick, accurate and excellent service, my problem is solved in a good manner and in the easiest way.

Date of experience: July 21, 2019
Morocco
1 review
1 helpful vote
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The agent team was helpfull, she understand the issue and try to answer all my questions...;;

Date of experience: July 21, 2019
Bangladesh
1 review
0 helpful votes
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Freelancer is good platform. I have been work in one projects
But i have problem with payment method

Date of experience: July 21, 2019