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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 3 days

We monitor reviews for authenticity

Romania
1 review
0 helpful votes
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Sean's Review
July 27, 2019

Sean was helpful and nice. He provided all the information I needed and was sympathetic. I didn't know how I could cancel a project and request for my project fee back and he offered the info.

Date of experience: July 27, 2019
Pakistan
1 review
0 helpful votes
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Excellent
July 27, 2019

Excellent experience as always.
They are just providing outclass, super quality customer service.
I don't think so any freelance market place have this kind of best service.
Great work.

Date of experience: July 26, 2019
Pakistan
1 review
0 helpful votes
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Wonderful team, helpful and responsive. Jessica was really great to talk to. She was helpful, courteous, and very prompt with her responses.

Date of experience: July 26, 2019
Nigeria
1 review
0 helpful votes
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He listens to details and solves the question accordingly, He is the best support i have chat with so far. Thanks for the service, I wish i know you in person.
You really did a good job, thanks once again. I will name my child after you.

Date of experience: July 26, 2019
Bangladesh
1 review
0 helpful votes
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Good service
July 28, 2019

I'm so happy for help, he is so helpful and friendly, i talked for my withdraw problem so he gave me good service Thank you

Date of experience: July 26, 2019
Thailand
1 review
0 helpful votes
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Great
July 26, 2019

I am really happy to be helped with my query by Meagan. Meagan is very helpful professional. Great job!

Date of experience: July 26, 2019
India
1 review
0 helpful votes
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Dispute Queries
July 28, 2019

Nice feedback but still want to mention the freelancer team that solving disputes is great but create a system for avoiding disputes. So think about your policies once again for better growth.

Date of experience: July 26, 2019
Italy
1 review
0 helpful votes
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Amazing support from Sean
July 25, 2019

It was a quick, efficient assistance from Seans part. I had a problem with a project that was cancelled halfway trough but the commission remained, i was unhappy with that and contacted for support. In no time Sean solved everything.

Date of experience: July 25, 2019
Austria
1 review
0 helpful votes
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Quick helping!
July 25, 2019

Thanks to Janika, she helped me very fast and is very friendly. Super support! So if i have a question i know freelancer team is proffesional and serious! :)

Date of experience: July 25, 2019
Armenia
1 review
0 helpful votes
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I did a mistake while subscribing Freelancer.com, and was unexpectedly charged after one month. But, fortunately, a hardworking agent Josie G. Could help me to solve this issue and guided me to act more successfully in the scope of this platform.

Date of experience: July 25, 2019
Michigan
1 review
0 helpful votes
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Yor chat help line
July 25, 2019

Very much appreciate Free Lancer chat help, they very understanding, well informed and wheeling to help, I will give the person handled my case Judith an EXCELENT for her help and guidance, Thank you

Date of experience: July 24, 2019
Mongolia
1 review
0 helpful votes
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Freelancer
July 28, 2019
Updated review

Good platform!
I have worked many projects so far!
And I have improved many skills here.
If anyone want to get money, use this site!

Date of experience: July 24, 2019

I have got the my money after 3weeks passed
June 12, 2018
Previous review

Freelancer.com have hold my money 3 weeks ago,
The reason was that client had issue.
So, I had got my money and can use after 3weeks.
I think this is not good

Date of experience: June 12, 2018
NL
1 review
0 helpful votes
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Excellent example of good support
July 25, 2019

She helped me very well with my problems.
Within a few minutes she solved my problem!

It makes this platform a trustworthy place with service like this

Date of experience: July 24, 2019
Latvia
1 review
0 helpful votes
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Great!
July 25, 2019

Janica conduct very nice assistance and explain all the best. My issue was resolved so fast.
Hope to communicate again.

Date of experience: July 24, 2019
India
1 review
0 helpful votes
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Awesome
July 25, 2019

Eula R gave me very good clarification. I am new to freelancer but with the help of the Freelancer support team, its very easy to work with the employer. Thanks for all the freelancer live support team.

Date of experience: July 24, 2019
Kenya
1 review
0 helpful votes
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Perfect support
July 25, 2019

Janika was patient and took the time to understand the situation, which was complex, as well as my concerns. The solution I received was beyond what I thought was possible and settled the contention with my employer.

Date of experience: July 24, 2019
Brazil
1 review
0 helpful votes
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My old project costs $66. But the client had finished the project after paying me five dollars.
So my balance was $-2.26.
Phoebe listened carefully to my words and soon fixed them.
Thanks very much for your efforts, Phoebe.

Date of experience: July 24, 2019
California
1 review
0 helpful votes
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Exceptional service
July 25, 2019

Anastasia D was very helpful and thorough. Really appreciate your help! I was wondering what was going on at first, then I click the chat now and it brought up someone very quickly. I really like the fast service, then Anastacia D. New exactly what I needed to do. Thanks again

Date of experience: July 23, 2019
Indonesia
1 review
0 helpful votes
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Good Support
July 25, 2019

Jennifer M was really communicative and userf-friendly. He helped my to solve my question and trouble The support is good. Thank you very much

Date of experience: July 23, 2019
Mexico
1 review
0 helpful votes
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Good answers
July 23, 2019

Janika was really helpful. I'm glad she was here to answer my questions. I had a good experience chatting with her.

Date of experience: July 23, 2019