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Marketplace for freelance programmers, writing, design, legal work and more.
The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.
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Sean was helpful and nice. He provided all the information I needed and was sympathetic. I didn't know how I could cancel a project and request for my project fee back and he offered the info.
Excellent experience as always.
They are just providing outclass, super quality customer service.
I don't think so any freelance market place have this kind of best service.
Great work.
Wonderful team, helpful and responsive. Jessica was really great to talk to. She was helpful, courteous, and very prompt with her responses.
He listens to details and solves the question accordingly, He is the best support i have chat with so far. Thanks for the service, I wish i know you in person.
You really did a good job, thanks once again. I will name my child after you.
I'm so happy for help, he is so helpful and friendly, i talked for my withdraw problem so he gave me good service Thank you
Nice feedback but still want to mention the freelancer team that solving disputes is great but create a system for avoiding disputes. So think about your policies once again for better growth.
It was a quick, efficient assistance from Seans part. I had a problem with a project that was cancelled halfway trough but the commission remained, i was unhappy with that and contacted for support. In no time Sean solved everything.
Thanks to Janika, she helped me very fast and is very friendly. Super support! So if i have a question i know freelancer team is proffesional and serious! :)
I did a mistake while subscribing Freelancer.com, and was unexpectedly charged after one month. But, fortunately, a hardworking agent Josie G. Could help me to solve this issue and guided me to act more successfully in the scope of this platform.
Very much appreciate Free Lancer chat help, they very understanding, well informed and wheeling to help, I will give the person handled my case Judith an EXCELENT for her help and guidance, Thank you
Good platform!
I have worked many projects so far!
And I have improved many skills here.
If anyone want to get money, use this site!
Freelancer.com have hold my money 3 weeks ago,
The reason was that client had issue.
So, I had got my money and can use after 3weeks.
I think this is not good
She helped me very well with my problems.
Within a few minutes she solved my problem!
It makes this platform a trustworthy place with service like this
Eula R gave me very good clarification. I am new to freelancer but with the help of the Freelancer support team, its very easy to work with the employer. Thanks for all the freelancer live support team.
Janika was patient and took the time to understand the situation, which was complex, as well as my concerns. The solution I received was beyond what I thought was possible and settled the contention with my employer.
My old project costs $66. But the client had finished the project after paying me five dollars.
So my balance was $-2.26.
Phoebe listened carefully to my words and soon fixed them.
Thanks very much for your efforts, Phoebe.
Anastasia D was very helpful and thorough. Really appreciate your help! I was wondering what was going on at first, then I click the chat now and it brought up someone very quickly. I really like the fast service, then Anastacia D. New exactly what I needed to do. Thanks again
Jennifer M was really communicative and userf-friendly. He helped my to solve my question and trouble The support is good. Thank you very much
Janika was really helpful. I'm glad she was here to answer my questions. I had a good experience chatting with her.
Answer: It is a PR platform that enables scammers to appear legitimate or verified. Freelancer doesn't care. They get a sizeable commission no matter if the posting is legitimate or not. Example: A fake ebook listing. Needs author to write 50000 words for US$ 2000. Unwitting freelancer bids and is 'awarded project' with message saying hurry up and accept. Once accepted, freelancer takes 'project fee' while you get tied up in their help callcenter trying to recoup not only the fee but potentially the fake employer gleaned from you using their platform. This site will be in the news soon. Trust me.
Answer: Hi Dejan. This happened to me in 2014, I lost a lot of money too, I withdrew the money on a Wednesday after the client had paid me $1000 in full. Then the next day, Thursday, I got a message that my withdrawal request was cancelled and the money reversed back to employer. My account was suspended and when I asked why, I was told that the employer looked like he was fraudulent and that the money might be fraud. Up to date, I am still bitter, angry and sad over that $1000 but I never got it back and Freelancer closed the person's account and that was that. So I hope this answers some of your questions and I am deeply sorry for your loss after such hard work. All the best
Answer: Freelancer.com focused on employer only, they just want as many employer and project as they can regardless of their country, verification status and deposits. However all the restriction is for employee. This is the reason Freelancer didn't stop them to post project without deposit. Almost 90% projects are fake (either posted by freelancer itself or fake/fraud employers). You have to be careful. Keep following things in mind will prevent you from fraud much. 1. Don't work for Employers from India/Bangladesh/Sri Lanka/Nigeria/Israel 2. Don't work for Employers whose name looks like Indian 3. Once the project is awarded to you, don't accept it unless the employer created initial milestone. Wait for at least 12 hours after milestone creation then accept it. 4. Ask for release step by step, don't work on next milestone unless previous is not released 5. Withdraw money from freelancer as fast as you can.
Answer: You can't say its fake but at the same time you can't just trust it fully. My point here is: people do get things done for the price but when it comes to money/payment, you can not trust freelancer. Sometimes it gets reversed from your account and you won't even get a satisfactory reason for it. I suffered a loss of 900 USD. All I get to hear that employer had some account issues and we can not disclose this any further. If you looking to work as a freelancer, go odesk or upwork and any other site first and then freelancer.com. Small incident: I worked for a client, designed the logo got the parent for it. Next day when looged in, my account showed negative balance ( payment reversed). Support: employer have acc. Issues Client: never came back or responded to any mails. Result: I worked and still in debt.
Answer: Dispute it with PayPal! Another beautiful example of why everyone hates Freelancer.
Answer: Freelancer is scam. I have very bad experience recently. "The payments you've received from your employer "-----------" were reversed due to their account issues. As a result, their account was closed" Lost over 800$. Freelancer also keep the fee for this job! Their support never answer. SCAM
Answer: Agree, do not use credit card details - freelancer is a terrible organisation when it comes to finances - they just debit your card at will, no warning, no opportunity to review the transaction, no notification of the charge - you just find out once you get your bank statement. Be very, very wary of this company - not saying their dodgy, BUT they are very devious when it comes to transactions. I think their motto is - "debit any time, just don't tell them and they wont complain"
Answer: Contact Paypal and file a dispute. I got a refund for the monthly amount that they should not have charged me for.
Answer: Good afternoon Rostyslav, unfortunately this has happened to most users of Freelancer including people who have been awarded projects. Ensure that you do not start any work or event accept a project until the following criteria have been met: 1. Project awarded 2. Initial milestone/deposit created 3. Client agrees to release the first payment immediately after you accepting the project. If they are unable to do this, tell then politely that you are unwilling to start on the project and keep looking for honest, legitimate clients. Be careful at all time on this website, even if you do vey thing by the book and the client still doesn't pay, the Freelancer support team will not help you. It is left to you to contact the client and chase the payment even of they delete their account.
Answer: Don't share you card. Use Paypal. First of all don't use freelancer they are scammers.

