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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

South Africa
1 review
0 helpful votes
Follow Bekkie N.
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I was having trouble with a contest winner, and Freelancer resolved the issue quickly. The offered to extend my contest and convert it to a top contest free of charge.

Date of experience: July 17, 2019
PS
1 review
2 helpful votes
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Proof of address problem
July 20, 2019

Freelancer is good platform, i have been work in two projects
But i have problem with proof of address

Date of experience: July 17, 2019
California
3 reviews
3 helpful votes
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Quick response
July 17, 2019

I placed a project on freelancer and find quick response. Its a good place to hire a freelancer quickly.

Date of experience: July 16, 2019
Australia
1 review
0 helpful votes
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I was explained the process and am happy with the communication. Great experience with an operator - trust me that doesn't happen often.

Date of experience: July 16, 2019
Tennessee
1 review
0 helpful votes
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Eula did a very good job. She did everything I needed her to do. I really appreciated it. You should give her a raise

Date of experience: July 16, 2019
India
1 review
1 helpful vote
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Solve the issue
July 16, 2019

Hi
Robyn G. Listen the my issue and resolve my problem in next few minutes.

Have a nice day:)

Thanks
Ruchika

Date of experience: July 16, 2019
Japan
1 review
0 helpful votes
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That was very helpful
July 16, 2019

Very kind and helpful.
I've discussed with him about the corporation account.
He answered kindly and it was very clear.

Date of experience: July 16, 2019
Latvia
1 review
0 helpful votes
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Project cancelation
July 16, 2019

Support is very helpful and responsive. Helped to find what I need and addressed all my questions very quickly.

Date of experience: July 16, 2019
India
1 review
0 helpful votes
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Excellent Service
July 16, 2019

Excellent and quick service by the team. We are new in this site and freelancer team always helped us in resolving all difficulties, its been great experience in this site and hope to get more out of it.
Thank you

Date of experience: July 16, 2019
India
1 review
0 helpful votes
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I got my problem solved while discuss my case with Phoebe C. From support center. Thank you for help

Date of experience: July 16, 2019
KR
1 review
0 helpful votes
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Great
July 17, 2019

Great. Very fast response and perfect done. Very fast response and perfect done. Very fast response and perfect done.

Date of experience: July 15, 2019
BA
1 review
0 helpful votes
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Support
July 16, 2019

I had questions about my withdraws and I got quick and helpful support. Very kind and professional. Thanks!

Date of experience: July 15, 2019
Egypt
1 review
0 helpful votes
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He helped me with my problem and while doing that he was polite and professional I was having a problem with withdrawing my money and he helped me with it

Date of experience: July 15, 2019
Ukraine
3 reviews
16 helpful votes
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Oscar J took his time to help me out and I really appreciate that a lot. They are always giving excellent support!

Date of experience: July 14, 2019
Japan
1 review
0 helpful votes
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Freelancer.com is really a great platform for the users(both clients and freelancers for sure).
Their attitude is polite, detail-oriented and extremely helpful.
I am very happy to use this platform.

Thanks again, Michelle.

Date of experience: July 14, 2019
India
1 review
0 helpful votes
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As per the freelancer process, project fee was taken from my account as I was awarded to one project. But after that employer was unresponsive. Bary listened and understood the complete problem and refunded the amount.

Date of experience: July 14, 2019
Saudi Arabia
1 review
0 helpful votes
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Fast response and action
July 14, 2019

I was reporting scam freelancer, It didn't take 3 minutes to resolve it perfectly. The support person also explained the Terms & Conditions for such situations

Date of experience: July 14, 2019
Australia
1 review
0 helpful votes
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Excellent - I had made a mistake when setting up the Milestone as this was my first time - in fact so far, I am very impressed with the whole set up - thank you

Date of experience: July 14, 2019
Colombia
1 review
0 helpful votes
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Michelle was very nice
July 14, 2019

She explained me what happened and also told what I need to do in order to fix it. I'm very glad with her help.

Date of experience: July 13, 2019
Colorado
1 review
0 helpful votes
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Immediate response
July 15, 2019

Jessica B resolved my account issue. She helped me to get my money back and identified the spam employer.

Thank you Jessica B

Date of experience: July 13, 2019