Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Freelancer

Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
How would you rate Freelancer?
grey stargrey stargrey stargrey stargrey star

Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Colorado
1 review
0 helpful votes
Follow Nathan V.
Unfollow Nathan V.
Share Review
Report Review

Although I have an ongoing issue with my employer, Michelle provided good and helpful answers to my questions. Somehow I was paired with her for a second time and both times have been beneficial.

Date of experience: August 19, 2019
RU
1 review
0 helpful votes
Follow Marina M.
Unfollow Marina M.
Share Review
Report Review

I had problems with express withdrawal, I got 100 % help from Judith J from support team. He explained everything clearly. Thanks for him and this web site for helping people to find clients and work

Date of experience: August 19, 2019
Turkiye
1 review
0 helpful votes
Follow elham G.
Unfollow elham G.
Share Review
Report Review

Helpfull
August 20, 2019

So helpfull and give meshort and good advices. I like to help me more. Every time that i have a problem.

Date of experience: August 19, 2019
California
1 review
0 helpful votes
Follow ma m.
Unfollow ma m.
Share Review
Report Review

It's Marui from China and I have been working as freelancer for past 3 years in the Freelancer.com.
Actually, it's the most secured and safe job platform in the world.
You will not be cheated or will not lose your money.
Freelancer.com support team members will help you.
They are all honest and correct and kind.
Especially, Phoebe is great support member.
I am very appreciate him.
Thanks.

Date of experience: August 19, 2019
Malaysia
1 review
0 helpful votes
Follow Mohammad Y.
Unfollow Mohammad Y.
Share Review
Report Review

Withdraw issue
August 19, 2019

This janika must be cute :) . Good service. Clear and i understand very fast. Thank tou so much. Here simple malaysia poem for janika:

Buah jempedak di luar pagar
Ambil galah tolong jolokan
Thank miss janika for your serv
She must be but i cannot see

Hahaha, bye

Date of experience: August 19, 2019
India
1 review
0 helpful votes
Follow Fysal J.
Unfollow Fysal J.
Share Review
Report Review

So Knowledgable
August 19, 2019

Good experience and better in helping. Its good for beginners in freelancing and new to freelancer.com. Thank you for giving such a advise

Date of experience: August 18, 2019
India
1 review
1 helpful vote
Follow Debra H.
Unfollow Debra H.
Share Review
Report Review

It was excellent
August 19, 2019

Debra is very good. I love to talk with her. She helped me in appropriate manner. This is a actual support system how to satisfied your workers too. We are also your client as employer.

Date of experience: August 18, 2019
India
1 review
0 helpful votes
Follow Shashank Y.
Unfollow Shashank Y.
Share Review
Report Review

Always Helpful
August 19, 2019

Always helpful, even at places their already helpful system is not able to reach. I appreciate the freelancer.com and their staff.

Date of experience: August 18, 2019
Texas
1 review
0 helpful votes
Follow Lourdes G.
Unfollow Lourdes G.
Share Review
Report Review

Great help!
August 19, 2019

Michelle A. Was very accommodating and patient with me. I was freaking out but she gave me answers that calmed me down. She resolved it quickly. She was nice and kind. Thumbs up!

Date of experience: August 18, 2019
Morocco
1 review
0 helpful votes
Follow Bouchaib C.
Unfollow Bouchaib C.
Share Review
Report Review

Eula R is a great support who helped me to get all the answers of my Questions. Quick, easy and she was very kind!

Date of experience: August 18, 2019
California
1 review
0 helpful votes
Follow Jane W.
Unfollow Jane W.
Share Review
Report Review

I just chatted with Oscar J about an issue. He was extremely kind and understanding. He listened to all my problems and offered to resolve the issue asap. I was very upset and because of his kindness, I feel a little better. He has just revived my faith in humanity and the goodness of genuine human beings.
Thank you Oscar. J

Date of experience: August 18, 2019
Italy
1 review
0 helpful votes
Follow Johanna H.
Unfollow Johanna H.
Share Review
Report Review

Great help!
August 18, 2019

Quick, easy and she was very kind! I got very good information from her if my problem would ever arise again! I also felt that I could come back for more information!

Date of experience: August 18, 2019
South Africa
1 review
0 helpful votes
Follow Kered C.
Unfollow Kered C.
Share Review
Report Review

Very helpful and knowledgeable
August 18, 2019

Janika was very helpful with my request and answered all my questions, thank you.
She was also knowledgeable and answered my questions accurately.

Date of experience: August 18, 2019
Bangladesh
1 review
0 helpful votes
Follow Muhammed B.
Unfollow Muhammed B.
Share Review
Report Review

Extremely Helpful
August 18, 2019

Satisfied with the service and with the agent. I appreciate that totally. I will definitely knock again if any problem would occur again.

Date of experience: August 18, 2019
Illinois
1 review
0 helpful votes
Follow Faiza S.
Unfollow Faiza S.
Share Review
Report Review

Awesome
August 22, 2019

Eula was great to chat with, they assisted me professionally and sorted out the problem in less than 2 minutes. I love it!

Date of experience: August 17, 2019
Georgia
1 review
0 helpful votes
Follow Levan C.
Unfollow Levan C.
Share Review
Report Review

Got A class help
August 17, 2019

Respect! I am very happy.My problem has been solved. Thank you...

Date of experience: August 17, 2019
Pakistan
1 review
0 helpful votes
Follow Hamza N.
Unfollow Hamza N.
Share Review
Report Review

He Helped Me Alot. He Is Just A Great Guy. I Charged Money On Freelancer by a mistake made by me. But he just helped me in getting my money back <3

Date of experience: August 16, 2019
Hong Kong
1 review
0 helpful votes
Follow Wahaj U.
Unfollow Wahaj U.
Share Review
Report Review

Janika is great support
August 16, 2019

Great support and experience and a great time with Janika and the best support person I ever had. Janika talked to me very supportively.

Date of experience: August 16, 2019
India
1 review
0 helpful votes
Follow Pushkar S.
Unfollow Pushkar S.
Share Review
Report Review

Best Advice
August 16, 2019

He just helped me a lot and in the right way, i was very stressed but he made me clear my confusion.
Thanks a lot man.

Date of experience: August 15, 2019
VE
1 review
0 helpful votes
Follow Paula J.
Unfollow Paula J.
Share Review
Report Review

Jesica was fast, kind, and efficient to answer my questions and after exposing my situation she solved it accordingly.

Date of experience: August 15, 2019