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Marketplace for freelance programmers, writing, design, legal work and more.
The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.
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Although I have an ongoing issue with my employer, Michelle provided good and helpful answers to my questions. Somehow I was paired with her for a second time and both times have been beneficial.
I had problems with express withdrawal, I got 100 % help from Judith J from support team. He explained everything clearly. Thanks for him and this web site for helping people to find clients and work
It's Marui from China and I have been working as freelancer for past 3 years in the Freelancer.com.
Actually, it's the most secured and safe job platform in the world.
You will not be cheated or will not lose your money.
Freelancer.com support team members will help you.
They are all honest and correct and kind.
Especially, Phoebe is great support member.
I am very appreciate him.
Thanks.
This janika must be cute :) . Good service. Clear and i understand very fast. Thank tou so much. Here simple malaysia poem for janika:
Buah jempedak di luar pagar
Ambil galah tolong jolokan
Thank miss janika for your serv
She must be but i cannot see
Hahaha, bye
Good experience and better in helping. Its good for beginners in freelancing and new to freelancer.com. Thank you for giving such a advise
Debra is very good. I love to talk with her. She helped me in appropriate manner. This is a actual support system how to satisfied your workers too. We are also your client as employer.
Always helpful, even at places their already helpful system is not able to reach. I appreciate the freelancer.com and their staff.
Michelle A. Was very accommodating and patient with me. I was freaking out but she gave me answers that calmed me down. She resolved it quickly. She was nice and kind. Thumbs up!
I just chatted with Oscar J about an issue. He was extremely kind and understanding. He listened to all my problems and offered to resolve the issue asap. I was very upset and because of his kindness, I feel a little better. He has just revived my faith in humanity and the goodness of genuine human beings.
Thank you Oscar. J
Quick, easy and she was very kind! I got very good information from her if my problem would ever arise again! I also felt that I could come back for more information!
Janika was very helpful with my request and answered all my questions, thank you.
She was also knowledgeable and answered my questions accurately.
Satisfied with the service and with the agent. I appreciate that totally. I will definitely knock again if any problem would occur again.
He Helped Me Alot. He Is Just A Great Guy. I Charged Money On Freelancer by a mistake made by me. But he just helped me in getting my money back <3
Great support and experience and a great time with Janika and the best support person I ever had. Janika talked to me very supportively.
He just helped me a lot and in the right way, i was very stressed but he made me clear my confusion.
Thanks a lot man.
Jesica was fast, kind, and efficient to answer my questions and after exposing my situation she solved it accordingly.
Answer: It is a PR platform that enables scammers to appear legitimate or verified. Freelancer doesn't care. They get a sizeable commission no matter if the posting is legitimate or not. Example: A fake ebook listing. Needs author to write 50000 words for US$ 2000. Unwitting freelancer bids and is 'awarded project' with message saying hurry up and accept. Once accepted, freelancer takes 'project fee' while you get tied up in their help callcenter trying to recoup not only the fee but potentially the fake employer gleaned from you using their platform. This site will be in the news soon. Trust me.
Answer: Hi Dejan. This happened to me in 2014, I lost a lot of money too, I withdrew the money on a Wednesday after the client had paid me $1000 in full. Then the next day, Thursday, I got a message that my withdrawal request was cancelled and the money reversed back to employer. My account was suspended and when I asked why, I was told that the employer looked like he was fraudulent and that the money might be fraud. Up to date, I am still bitter, angry and sad over that $1000 but I never got it back and Freelancer closed the person's account and that was that. So I hope this answers some of your questions and I am deeply sorry for your loss after such hard work. All the best
Answer: Freelancer.com focused on employer only, they just want as many employer and project as they can regardless of their country, verification status and deposits. However all the restriction is for employee. This is the reason Freelancer didn't stop them to post project without deposit. Almost 90% projects are fake (either posted by freelancer itself or fake/fraud employers). You have to be careful. Keep following things in mind will prevent you from fraud much. 1. Don't work for Employers from India/Bangladesh/Sri Lanka/Nigeria/Israel 2. Don't work for Employers whose name looks like Indian 3. Once the project is awarded to you, don't accept it unless the employer created initial milestone. Wait for at least 12 hours after milestone creation then accept it. 4. Ask for release step by step, don't work on next milestone unless previous is not released 5. Withdraw money from freelancer as fast as you can.
Answer: You can't say its fake but at the same time you can't just trust it fully. My point here is: people do get things done for the price but when it comes to money/payment, you can not trust freelancer. Sometimes it gets reversed from your account and you won't even get a satisfactory reason for it. I suffered a loss of 900 USD. All I get to hear that employer had some account issues and we can not disclose this any further. If you looking to work as a freelancer, go odesk or upwork and any other site first and then freelancer.com. Small incident: I worked for a client, designed the logo got the parent for it. Next day when looged in, my account showed negative balance ( payment reversed). Support: employer have acc. Issues Client: never came back or responded to any mails. Result: I worked and still in debt.
Answer: Dispute it with PayPal! Another beautiful example of why everyone hates Freelancer.
Answer: Freelancer is scam. I have very bad experience recently. "The payments you've received from your employer "-----------" were reversed due to their account issues. As a result, their account was closed" Lost over 800$. Freelancer also keep the fee for this job! Their support never answer. SCAM
Answer: Agree, do not use credit card details - freelancer is a terrible organisation when it comes to finances - they just debit your card at will, no warning, no opportunity to review the transaction, no notification of the charge - you just find out once you get your bank statement. Be very, very wary of this company - not saying their dodgy, BUT they are very devious when it comes to transactions. I think their motto is - "debit any time, just don't tell them and they wont complain"
Answer: Contact Paypal and file a dispute. I got a refund for the monthly amount that they should not have charged me for.
Answer: Good afternoon Rostyslav, unfortunately this has happened to most users of Freelancer including people who have been awarded projects. Ensure that you do not start any work or event accept a project until the following criteria have been met: 1. Project awarded 2. Initial milestone/deposit created 3. Client agrees to release the first payment immediately after you accepting the project. If they are unable to do this, tell then politely that you are unwilling to start on the project and keep looking for honest, legitimate clients. Be careful at all time on this website, even if you do vey thing by the book and the client still doesn't pay, the Freelancer support team will not help you. It is left to you to contact the client and chase the payment even of they delete their account.
Answer: Don't share you card. Use Paypal. First of all don't use freelancer they are scammers.

