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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 3 days

We monitor reviews for authenticity

GB
1 review
0 helpful votes
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Maegan is very helpful
August 15, 2019

Maegan is very helpful. Resolved my query in no time. Appreciate your time Maegan. It's good to know that the community is supported wherever needed. Helps a lot in order to make the platform more efficient.

Date of experience: August 15, 2019
Dwi R.
Indonesia
1 review
0 helpful votes
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Great service as usual. And Josie G. is the one. My issue accessing the page was escalating to the team in just a minute. Now, I just need a cup of coffee to start the day

Date of experience: August 15, 2019
Pakistan
1 review
0 helpful votes
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They compensate any misadventure from employer so it's a good plate form for freelancers please just follow their instructions and step forward to a better career.

Thank you freelancer for everything.!

Date of experience: August 15, 2019
Bangladesh
1 review
0 helpful votes
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I got my answer
August 15, 2019

Great experience with Meagan. I got my answer about my project payment. She said that since the employer's account has been verified, rest assured that you will get your money in 1-2 days

Date of experience: August 15, 2019
Kenya
1 review
0 helpful votes
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Helpful support fro Lyndon who helped me to clear an issue regarding paymnt of milestones by one of the clients.

Date of experience: August 14, 2019
Ireland
1 review
0 helpful votes
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Judith J was very helpful, and " Have a great day; you deserve it. =)" made my week. Give her a raise! :)

Date of experience: August 14, 2019
Pakistan
1 review
0 helpful votes
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About withdrawal.
August 14, 2019

It was a great experience. Denyse was very cooperative and helped me understand a lot about this site, especially withdrawals.

Date of experience: August 14, 2019
Senegal
1 review
0 helpful votes
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Very helpful and Patient
August 14, 2019

She took the time to understand my issue and did the appropriate move for that. Very well appreciated.

Date of experience: August 14, 2019
India
1 review
0 helpful votes
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ISSUE WITH WITHDRAWING FUNDS
August 15, 2019

I am highly satisfied with HARRIET A. Way of clarifying the issue which i am facing. Hope the issue resolve soon from my clients end, so that i can withdraw my funds.

Date of experience: August 14, 2019
Canada
1 review
0 helpful votes
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Bailey E was really professional and adressed my issue within minutes. I appreciate his/her support but I think the website needs to change a lot of things that make their users pay too much.

Date of experience: August 14, 2019
PS
1 review
0 helpful votes
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Review for Jessica
August 14, 2019

Very helpful! She delivered all that I want competently. Can you please let her be always here once I need any help?

Date of experience: August 13, 2019
Nigeria
1 review
0 helpful votes
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Card verification
August 15, 2019

Made a mistake while verifying and authenticating my card but the freelancer support through Judith J solved it in 30 secs... Thanks a lot

Date of experience: August 13, 2019
India
1 review
0 helpful votes
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I signed up for a free trial and started free membership plan, However I got charged a fee but Freelancer is very kind and refunded the amount.

Date of experience: August 13, 2019
India
1 review
0 helpful votes
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I am cute
August 13, 2019

Yeah so now that you're looking at the contents, I really like this site because it helped me find work

Date of experience: August 13, 2019
Bangladesh
1 review
0 helpful votes
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Very supportive
August 13, 2019

Noelle F. Helped me to sort out my problem so comfortably and he's so understanding. Hope he will assist me next time!

Date of experience: August 13, 2019
India
1 review
0 helpful votes
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Regarding client issue
August 13, 2019

Hello,
Thanks for your help,
I really appreciate your work and support.
Thanks for helping again.
Have a nice day ahead!
Thanks & Regards.
Nilesh

Date of experience: August 12, 2019
Kenya
1 review
0 helpful votes
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App
August 13, 2019

Very nice assistance.

Freelancer support is always amazing, they are ready to help whenever you want. I will highly recommend all freelancers

Date of experience: August 12, 2019
Argentina
1 review
0 helpful votes
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Excellent
August 13, 2019

I am happy with your help. I recommend it! It has helped me understand a problem about the release of my payment

Date of experience: August 12, 2019
Hong Kong
1 review
0 helpful votes
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I was having some difficulties and questions but Judith J on the customer services department has helped me resolve the problems quickly in a friendly manner. Honestly, I wish somebody from her dept would award her with a cake for the great service she is doing (/-)/

Date of experience: August 12, 2019
India
1 review
0 helpful votes
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Very nice assistance
August 12, 2019

Freelancer support is always amazing, they are ready to help whenever you want. I will highly recommend all freelancers to take help of staff whenever needed.

Date of experience: August 12, 2019