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Marketplace for freelance programmers, writing, design, legal work and more.
The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.
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Michelle gave me answers quickly and clearly. I am new at the site and couldn't get up to date to all the features. Thank you
Ralph M was very helpful and informative while assisting me with the yearly prepaid deal that he and some other staff had previously approached me with.
Oscar j. Is good person this very good behavior to talk some and engage who in trouble thanks again Oscar this type of person needs the freelancer team to make the platform more user-friendly
Janaki who is an associate. In very few minutes she has resolved my query and took necessary action. Thanks a lot.
Jessica B is really amazing and great she helped me professionally and sorted out my problem just in few minutes. I love it and I appreciate her fast and efficient response... Thanks once again...
I'd like to preface this with freelancer will do what it can to trap you on its site. However I had amazing service from a woman named Heather R. And she was able to fix everything. So, if you have any issues you should contact through live chat
Great customer support from Lyndon S. And Freelancer.com.
Not much else to say really, just great service overall and very responsive.
I'm highly thankful to Bailey E. From freelancer.com for such a great support. I wish, company should promote and have incentive program for such a nice customer support team. May GOD bless you.
Thanks a lot for being so helpful.
I was extremely mad at the company practice of taking money from a dormant account and was writing to complain... but after letting out all my hot air, the customer service rep pointed out where your company states it (in clause 22 of a document that is too legal to follow) and then immediately said they could reverse it, which they did. I'm glad to see I didn't need to pressure the company to do the right thing but this surely puts me off from putting too much money on here in the future and I will definitely warn my friends about this issue in the future.
Rhian was nice enough to grant me a one-time refund for the project fee after a client cancelled the project. However, the entire time we were talking she was very condescending, talking down to me about how to go about my work and do better in the future. I spent a FULL WEEK talking to the client who cancelled before he decided to award me the bid and he let me work for 5 DAYS after that before he decided he just didn't have the funds for the project. This is frustrating and I did not need an agent to speak to me like I was an idiot on top of it.
My problem was solved flawlessly. Really fast and kind. I am completely satisfied with the service. Thanks a lot.
Denyse was very supportive and helped me to solve my queries. I had a query regarding the bids being given to the freelancers after buying membership and he explained me the whole thing very nicely. Very Impressive!
Debra, the girl that assisted me was very kind, my english is limitated but she understood me and give the anserws that I needed
Responded and explained very detail and provided all support! And shared all useful links which helped me a lot to understand
Judith helped me authenticate my card, and was very helpful resolving the issue right away. It kept giving me incorrect amount however when she reviewed it she fixed the issue right away.
Projects and membership renewal is big challenge.
Phoebe was of great help. I give him a 10 star.
Regards,
Veeckky J
Thanks for your kind assist. And good service. I'd appreciate your polite helpness. Really recommend.
Answer: It is a PR platform that enables scammers to appear legitimate or verified. Freelancer doesn't care. They get a sizeable commission no matter if the posting is legitimate or not. Example: A fake ebook listing. Needs author to write 50000 words for US$ 2000. Unwitting freelancer bids and is 'awarded project' with message saying hurry up and accept. Once accepted, freelancer takes 'project fee' while you get tied up in their help callcenter trying to recoup not only the fee but potentially the fake employer gleaned from you using their platform. This site will be in the news soon. Trust me.
Answer: Hi Dejan. This happened to me in 2014, I lost a lot of money too, I withdrew the money on a Wednesday after the client had paid me $1000 in full. Then the next day, Thursday, I got a message that my withdrawal request was cancelled and the money reversed back to employer. My account was suspended and when I asked why, I was told that the employer looked like he was fraudulent and that the money might be fraud. Up to date, I am still bitter, angry and sad over that $1000 but I never got it back and Freelancer closed the person's account and that was that. So I hope this answers some of your questions and I am deeply sorry for your loss after such hard work. All the best
Answer: Freelancer.com focused on employer only, they just want as many employer and project as they can regardless of their country, verification status and deposits. However all the restriction is for employee. This is the reason Freelancer didn't stop them to post project without deposit. Almost 90% projects are fake (either posted by freelancer itself or fake/fraud employers). You have to be careful. Keep following things in mind will prevent you from fraud much. 1. Don't work for Employers from India/Bangladesh/Sri Lanka/Nigeria/Israel 2. Don't work for Employers whose name looks like Indian 3. Once the project is awarded to you, don't accept it unless the employer created initial milestone. Wait for at least 12 hours after milestone creation then accept it. 4. Ask for release step by step, don't work on next milestone unless previous is not released 5. Withdraw money from freelancer as fast as you can.
Answer: You can't say its fake but at the same time you can't just trust it fully. My point here is: people do get things done for the price but when it comes to money/payment, you can not trust freelancer. Sometimes it gets reversed from your account and you won't even get a satisfactory reason for it. I suffered a loss of 900 USD. All I get to hear that employer had some account issues and we can not disclose this any further. If you looking to work as a freelancer, go odesk or upwork and any other site first and then freelancer.com. Small incident: I worked for a client, designed the logo got the parent for it. Next day when looged in, my account showed negative balance ( payment reversed). Support: employer have acc. Issues Client: never came back or responded to any mails. Result: I worked and still in debt.
Answer: Dispute it with PayPal! Another beautiful example of why everyone hates Freelancer.
Answer: Freelancer is scam. I have very bad experience recently. "The payments you've received from your employer "-----------" were reversed due to their account issues. As a result, their account was closed" Lost over 800$. Freelancer also keep the fee for this job! Their support never answer. SCAM
Answer: Agree, do not use credit card details - freelancer is a terrible organisation when it comes to finances - they just debit your card at will, no warning, no opportunity to review the transaction, no notification of the charge - you just find out once you get your bank statement. Be very, very wary of this company - not saying their dodgy, BUT they are very devious when it comes to transactions. I think their motto is - "debit any time, just don't tell them and they wont complain"
Answer: Contact Paypal and file a dispute. I got a refund for the monthly amount that they should not have charged me for.
Answer: Good afternoon Rostyslav, unfortunately this has happened to most users of Freelancer including people who have been awarded projects. Ensure that you do not start any work or event accept a project until the following criteria have been met: 1. Project awarded 2. Initial milestone/deposit created 3. Client agrees to release the first payment immediately after you accepting the project. If they are unable to do this, tell then politely that you are unwilling to start on the project and keep looking for honest, legitimate clients. Be careful at all time on this website, even if you do vey thing by the book and the client still doesn't pay, the Freelancer support team will not help you. It is left to you to contact the client and chase the payment even of they delete their account.
Answer: Don't share you card. Use Paypal. First of all don't use freelancer they are scammers.

