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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

New Jersey
1 review
0 helpful votes
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Wonderful
August 24, 2019

Professional and articulate helpful
I got my problem solved and knowledgeable team I recommend it
Very high its worth the money and the time

Date of experience: August 24, 2019
Argentina
1 review
0 helpful votes
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Quality assistance
August 24, 2019

Michelle gave me answers quickly and clearly. I am new at the site and couldn't get up to date to all the features. Thank you

Date of experience: August 23, 2019
Canada
1 review
0 helpful votes
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Account Prepaid Deal
August 23, 2019

Ralph M was very helpful and informative while assisting me with the yearly prepaid deal that he and some other staff had previously approached me with.

Date of experience: August 23, 2019
Pakistan
1 review
0 helpful votes
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For Oscar J. Good behavior
August 23, 2019

Oscar j. Is good person this very good behavior to talk some and engage who in trouble thanks again Oscar this type of person needs the freelancer team to make the platform more user-friendly

Date of experience: August 23, 2019
Bangladesh
1 review
0 helpful votes
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Satisfied
August 23, 2019

Janika was really outstanding. She listened every queries and help me regarding that issues. She is very kind and helpful.

Date of experience: August 23, 2019
India
1 review
0 helpful votes
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Best experience i had ever
August 23, 2019

Janaki who is an associate. In very few minutes she has resolved my query and took necessary action. Thanks a lot.

Date of experience: August 23, 2019
Pakistan
1 review
0 helpful votes
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Bidding Issue
August 25, 2019

Jessica B is really amazing and great she helped me professionally and sorted out my problem just in few minutes. I love it and I appreciate her fast and efficient response... Thanks once again...

Date of experience: August 22, 2019
Illinois
1 review
0 helpful votes
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Freelancer and closing my account
August 23, 2019

I'd like to preface this with freelancer will do what it can to trap you on its site. However I had amazing service from a woman named Heather R. And she was able to fix everything. So, if you have any issues you should contact through live chat

Date of experience: August 22, 2019
Egypt
1 review
0 helpful votes
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Great service
August 23, 2019

Great customer support from Lyndon S. And Freelancer.com.
Not much else to say really, just great service overall and very responsive.

Date of experience: August 22, 2019
Ukraine
1 review
0 helpful votes
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Payment
August 22, 2019

The agent really helps me. I need to know more information about milestone payment and Freelancer manager answer me. Thank you

Date of experience: August 22, 2019
Saudi Arabia
1 review
0 helpful votes
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I'm highly thankful to Bailey E. From freelancer.com for such a great support. I wish, company should promote and have incentive program for such a nice customer support team. May GOD bless you.
Thanks a lot for being so helpful.

Date of experience: August 22, 2019
Japan
1 review
1 helpful vote
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Quick
August 25, 2019

I was extremely mad at the company practice of taking money from a dormant account and was writing to complain... but after letting out all my hot air, the customer service rep pointed out where your company states it (in clause 22 of a document that is too legal to follow) and then immediately said they could reverse it, which they did. I'm glad to see I didn't need to pressure the company to do the right thing but this surely puts me off from putting too much money on here in the future and I will definitely warn my friends about this issue in the future.

Date of experience: August 21, 2019
New Jersey
1 review
1 helpful vote
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Helpful But Extremely Condescending
August 24, 2019

Rhian was nice enough to grant me a one-time refund for the project fee after a client cancelled the project. However, the entire time we were talking she was very condescending, talking down to me about how to go about my work and do better in the future. I spent a FULL WEEK talking to the client who cancelled before he decided to award me the bid and he let me work for 5 DAYS after that before he decided he just didn't have the funds for the project. This is frustrating and I did not need an agent to speak to me like I was an idiot on top of it.

Date of experience: August 21, 2019
Spain
1 review
0 helpful votes
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Very kind and fast
August 21, 2019

My problem was solved flawlessly. Really fast and kind. I am completely satisfied with the service. Thanks a lot.

Date of experience: August 21, 2019
India
1 review
0 helpful votes
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Very Supportive
August 21, 2019

Denyse was very supportive and helped me to solve my queries. I had a query regarding the bids being given to the freelancers after buying membership and he explained me the whole thing very nicely. Very Impressive!

Date of experience: August 20, 2019
Mexico
1 review
0 helpful votes
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EXCELLENT!
August 21, 2019

Debra, the girl that assisted me was very kind, my english is limitated but she understood me and give the anserws that I needed

Date of experience: August 20, 2019
California
1 review
0 helpful votes
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Excellent
August 21, 2019

Responded and explained very detail and provided all support! And shared all useful links which helped me a lot to understand

Date of experience: August 20, 2019
Algeria
1 review
0 helpful votes
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Authentication
August 21, 2019

Judith helped me authenticate my card, and was very helpful resolving the issue right away. It kept giving me incorrect amount however when she reviewed it she fixed the issue right away.

Date of experience: August 20, 2019
India
1 review
0 helpful votes
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Projects and membership renewal is big challenge.

Phoebe was of great help. I give him a 10 star.

Regards,
Veeckky J

Date of experience: August 20, 2019
California
1 review
0 helpful votes
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Kind assist
August 20, 2019

Thanks for your kind assist. And good service. I'd appreciate your polite helpness. Really recommend.

Date of experience: August 20, 2019