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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Romania
1 review
0 helpful votes
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Customer Support was fast and handled the issue the right way.
Less than a day for a resolution. Thank you

Date of experience: August 27, 2019
India
1 review
0 helpful votes
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Excellent
August 27, 2019

Helpful and patient to explain the issue on the membership and the charges. I would certainly give him a 5 star for his support.

Date of experience: August 27, 2019
India
1 review
0 helpful votes
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Helping Hand
August 27, 2019

I am very much thankful to Rhian C for helping me come out from my issue within no time. I would appreciate Rhian's patience in dealings with new freelancers like me and clarifying doubts without any hesitations. Once again thank you very much for Rhian and Freelancer help desk team.

-Darney

Date of experience: August 27, 2019
Egypt
1 review
0 helpful votes
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Very helpful
August 27, 2019

Thanks very much, Rhian C. Was very helpful with me and really acts as a profssional support agent :).

Date of experience: August 27, 2019
Australia
1 review
0 helpful votes
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This is my review about chat ID: ******* for chat session 8/*******.
I asked about my problem of project fee to Phoebe C.
He explained solution to me friendly and I understood his detail explain.
And he solved my problem. I am very happy now.
Thanks for his help and freelancer service.

Date of experience: August 27, 2019
Philippines
1 review
0 helpful votes
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Withdrawal Issue
August 27, 2019

Thank you Phoebe for assisting me this is the second time i had bumped to an employer's fault, Good day

Date of experience: August 27, 2019
1 review
0 helpful votes
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Verified process experience
August 27, 2019

I was amazing to exchange with Barry for my verified badge on Freelancer. Everything in this process was perfect for me.

Date of experience: August 27, 2019
Germany
1 review
0 helpful votes
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I was very appreciated to Miss Mary. She is always kindly to us freelancers.
She always try to meet our requirements without any condition.
I think this point is very good. So, I wrote a feedback to her.
She is very nice Miss.
Thank you, Miss Mary.

Date of experience: August 27, 2019
Ecuador
1 review
0 helpful votes
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Great support service
August 27, 2019

Im glad that the support team is taking care of bad employers. It is important not to allow scammers inside the platform that charges 'refundable' money.

Date of experience: August 26, 2019
Portugal
1 review
0 helpful votes
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Good customer service
August 27, 2019

They assisted me quickly with a refund that I needed. The platform is a good opportunity for those who want to earn some extra money.

Date of experience: August 26, 2019
Bahrain
1 review
0 helpful votes
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Very cooperative
August 27, 2019

The psrson i contacted was very cooperative and tried with all possible ways to help and understand.

Date of experience: August 26, 2019
Luxembourg
1 review
0 helpful votes
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Very good experience
August 27, 2019

This is definitely a great site for freelancers. Of course there are some scam and prank projects. But overall much better than other similar websites like Upwork. The site has a very nice support system.

Date of experience: August 26, 2019
Philippines
1 review
0 helpful votes
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She is very Accommodating and gave detailed instructions. She even made sure that I was ok with all my concerns.

Date of experience: August 25, 2019
Bangladesh
1 review
0 helpful votes
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Great Support
August 25, 2019

I am really amazed how quickly she handled the matter... I am totally impressed... I will love to get back for any queries again... Thanks a lot...
Chat ID: *******

Date of experience: August 25, 2019
Turkiye
1 review
0 helpful votes
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Great support
August 25, 2019

My experience with Janika C. Was great! She was very helpful and she didn't give up finding a solution to my problem. I am very glad to get assisted by Janika C. Thank you!

Date of experience: August 25, 2019
Montenegro
1 review
0 helpful votes
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Perfect job
August 25, 2019

Thank you for your help Josie, it was great to talk to you and solve a Problem with my payments (milestone).

Date of experience: August 25, 2019
Bangladesh
1 review
0 helpful votes
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Very helpful support
August 29, 2019

In freelancer.com i work from 3 years. They are really good and give us very positive support and help us from firstly and give instruction for all concert. Thank you Eula R. You are a great pertoin

Date of experience: August 24, 2019
Pakistan
1 review
0 helpful votes
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Excellent
August 24, 2019

I had multiple issues for few project but she helped me a lot and invest proper time with me
Thank you very much Janika C for helping me so much

Date of experience: August 24, 2019
NL
1 review
0 helpful votes
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Great response!
August 24, 2019

Very clear information that was very informative. I was quite worried and wondered if it wasn't a stupid question. I had a very responsive chat and all my questions were answered. It was quick, informative and took my concerns and questions away.
It's great to have such great communication, not very common. I really enjoy working through freelancer.com. Keep up the good work!

Date of experience: August 24, 2019
1 review
0 helpful votes
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Credit Card Verification discussion
August 24, 2019

Janika helped me and she guide me to start my carrier in freelancer,

Thanks Janika.

I really appreciate the Freelancer.com support services.

Date of experience: August 24, 2019