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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

India
1 review
0 helpful votes
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Nice Experience
May 11, 2021

Customer feedback was awesome they really helped me and my client solving their doubts.

Date of experience: May 11, 2021
PS
1 review
0 helpful votes
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Good help from Jethro
May 11, 2021

Jethro was a very helpful and good speaker.
Reply to me very fast.

Date of experience: May 11, 2021
Canada
1 review
0 helpful votes
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Award
May 11, 2021

Ive accidentally award the wrong contestant when I was using my phone to go through my favorites. Avery was amazing. She noticed that it was only a few minutes have past when I've awarded the wrong person, and understand that i have made a mistake and correct the issue immediately. Thank you so much Avery!

Date of experience: May 11, 2021
Georgia
1 review
0 helpful votes
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Cancel Contest
May 11, 2021

Byron C was an amazing live chat rep. He resolved my issue and handled all my concerns. He made everything so easy, You really need more reps like Byron C. My experience with him is more than 5 stars.

Date of experience: May 11, 2021
India
1 review
0 helpful votes
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Nice to have verified account
May 11, 2021

It was good let me check after verified what makes different in my account

Date of experience: May 11, 2021
Pakistan
1 review
0 helpful votes
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Starter review
May 11, 2021

Hi,

The team provided excellent support and service, I will use more to the best of my abilities.

Date of experience: May 11, 2021
Mozambique
1 review
0 helpful votes
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Great service
May 11, 2021

I had an outstanding project which couldn't be fulfilled but I received my milestone back, thanks to Amy for the prompt service and response.

Date of experience: May 10, 2021
Honduras
1 review
0 helpful votes
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Very efficient in their assistance, super fast and helpful

Date of experience: May 10, 2021
RU
1 review
0 helpful votes
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The issue with getting the Preferred Freelancer status was successfully resolved.

Date of experience: May 10, 2021
South Africa
1 review
0 helpful votes
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The team helped me sort out the issue I was having within 24 hours, and their correspondence was effective.

Date of experience: May 9, 2021
Australia
1 review
0 helpful votes
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Amy V
May 9, 2021

She sorted my refund almost instantaneously
I thank Amy immensely

Date of experience: May 9, 2021
NL
1 review
0 helpful votes
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Very helpful
May 9, 2021

Really patient and helpful chat support, solved my problem very fast and in a friendly manner

Date of experience: May 9, 2021
Turkiye
1 review
0 helpful votes
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Orion-Support
May 9, 2021

Orion, the support agent, is really helpful to me with his whole gentleman. I had some unlucky assistance before him. I appreciate his efforts. Kind regards.

Date of experience: May 9, 2021
Serbia
1 review
0 helpful votes
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I reported violation of Freelancer terms and condition and was asured that necessary measures will be taken, also I was introduced to the policies so I wouldn't violate them nor be subjected to a fraud again.

Date of experience: May 9, 2021
Canada
1 review
0 helpful votes
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Excellent
May 7, 2021

It was overall nice, prompt responses, and efficient solutions.

Date of experience: May 7, 2021
Argentina
1 review
0 helpful votes
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Great
May 7, 2021

Easy to understand. I have doubts about a possible scam and support team helped me.

Date of experience: May 7, 2021
California
1 review
0 helpful votes
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Great to work with!
May 7, 2021

Knowledgeable, helpful, and patient! It's always a nice experience with you and your associates! Keep it up!

Thank you very much!

5/5 stars!

Date of experience: May 7, 2021
Algeria
1 review
0 helpful votes
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Very excellent
May 7, 2021

Jethro was so comprehensive, he/she gave me time and opportunity to talk, even when I was having slow internet connection, he/she didn't end the chat till I expressed all my inquiries, I really thank him/her for his/her assistance, and thank you for hiring such a staff like him/her

Date of experience: May 7, 2021
Pakistan
1 review
0 helpful votes
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Thank you Orion For the Help
May 6, 2021

I was asking for help when an Issue date field on my verification form didn't allow me to fill todays date that is 05/07/2021. He told me to select 05/06/2021 and move on and it worked perfectly fine. Thanks Orion.

Date of experience: May 6, 2021
Peru
1 review
0 helpful votes
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Projec looking as a scam
May 6, 2021

Orion was super fast and he solved all my doubts quickly!

Date of experience: May 6, 2021