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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Egypt
1 review
0 helpful votes
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Terrible customer support
June 14, 2021

I'm a freelancer on freelancer.com.
After my first month on the platform, and few successful jobs, I started to notice that the feedback from my clients is not recorded correctly.
They are just terrible.
After like 8 chats with them, they never solved the issue.
One time, I told them that this issue is terrible and you are destroying my profile.
Their response was restricting my account and any withdrawal of funds.

This restriction on my funds was a pure act of robbery and showed me that I'm dealing with careless staff members.

I'm still on freelancer.com and I still have some respectful clients.
But their support staff are terrible and unprofessional.
And the most dangerous thing, any careless staff of freelancer.com can easily block you and hold all your finance.

Another terrible point on freelancer.com is the scam. This website is a scam hive.
It's lime no other freelance platform.

Date of experience: May 14, 2021
Argentina
1 review
0 helpful votes
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Perfect
May 14, 2021

Everything was fine, it was just a misunderstanding and we were able to solve it correctly. Thanks for your help!

Date of experience: May 14, 2021
Colombia
1 review
0 helpful votes
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Heyley was helpful
May 14, 2021

I want to say thank you to Hayley it's hard to find good costumer service and she was proactive and she gave me solutions, and she also was kind and fast to answer

Date of experience: May 14, 2021
France
1 review
0 helpful votes
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Nice and prompt support
May 14, 2021

Responded to my request clear and fast. Issue was solved within seconds. Thank you

Date of experience: May 14, 2021
Pakistan
1 review
0 helpful votes
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Support for Payment
May 14, 2021

I am thankful for the support of freelancer.com team for unlocking my funds

Date of experience: May 14, 2021
Singapore
1 review
0 helpful votes
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Quick and efficient
May 14, 2021

Chelsea was very professional, and she was on time. The process was explained to me very well. It was quick and very well done. Perhaps a minor improvement to consider is to open the camera when interviewing. Overall, it was handled excellently.

Date of experience: May 14, 2021
India
1 review
0 helpful votes
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Freelancer Support Team
May 14, 2021

I am completely amazed by level of support freelancer team provided for my queries so far.
Thanks Freelancer Support Team

Date of experience: May 14, 2021
Pakistan
1 review
0 helpful votes
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Excellent Service
May 13, 2021

I was trapped in a seemingly big issue that was actually due to my own ignorance. However, Kelly, the great problem solver from freelancer team, instantly helped me out of my problem. Excellent Service from Freelancer.

Date of experience: May 13, 2021
Pakistan
1 review
0 helpful votes
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Proofreading & Editing
May 13, 2021

I received excellent and prompt service and help from freelancer.com staff Avery V. Thank you!

Date of experience: May 13, 2021
GB
1 review
0 helpful votes
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Feedback
May 13, 2021

The online chat helpline sorted my issue immediately and professionally

Date of experience: May 13, 2021
North Macedonia
1 review
0 helpful votes
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I am very satisfied with the way Orion was handling my problem. He was polite, and helped me to quickly resolve the issue. Great job!

Date of experience: May 13, 2021
Hungary
1 review
0 helpful votes
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Practical
May 13, 2021

Freelancer's staff works responsibly, coordinating with active users optimally, but the downside is that withdrawals are quite slow.

Date of experience: May 13, 2021
India
1 review
0 helpful votes
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They are very cooperative
May 13, 2021

It's a nice experience, they helped me and very cooperative.

Date of experience: May 12, 2021
Honduras
1 review
0 helpful votes
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Excelent customer service
May 12, 2021

Thank you so much for helping me Raven, you were incredibly helpful.

Date of experience: May 12, 2021
Kansas
1 review
0 helpful votes
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Quick Response and Helpful
May 12, 2021

I was unsure how to proceed with a situation and contacted Customer Service. I was quickly connected with someone who handled the situation.

Date of experience: May 12, 2021
Pakistan
1 review
0 helpful votes
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I faced a problem regarding payment and it's solved by support team
Thanks

Date of experience: May 12, 2021
Pakistan
1 review
0 helpful votes
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Eileen is a very good Listener and explain the solution in detail

Date of experience: May 12, 2021
Pakistan
1 review
0 helpful votes
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Users Profiles
May 11, 2021

Over all experience with Freelance support was great. I appreciate their hardwork and good behavior to us.
Except this
Just wanna say that there are many fake buyers profiles on your platform, who try to get money in behalf of their long term orders from sellers. That is actually not going to happen

Date of experience: May 11, 2021
North Macedonia
1 review
0 helpful votes
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Project fees
May 11, 2021

Very professional, kind person who resolved my problem quick. Very satisfied

Date of experience: May 11, 2021
Lebanon
1 review
0 helpful votes
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Once I opened a freelancer account in 2017, as a client, I setup all info, personal, banking, etc... My project was executed with success, and I was happy with Freelancer talent service. When I re-signed up as a freelance talent, I wanted to update my info and verify my payment, bank, personal and all information necessary, so everything would be clear to everyone, from the freelancer team to the potential clients.
Freelancer team wanted to verify my ID, and prompted me to send a government ID pic. So I sent them a stock photo of my driver license, I had in my PC. They rejected it, and reinstated they want a government ID scan... As if my driver license was not a government ID!
I took a photo of my driver license and sent it. They rejected it again.
I scanned my driver license, 300 DPI and sent it again, and while rejecting my driver license for the third time... they had the audacity to ask for my passport photo "PLUS" a photo of me holding the passport with one hand and a confirmation number on the other! Like a clown or a convict! No one person or company ever hurt my dignity like Freelancer did, and after finishing this review, I will file a complaint with the BBB, because such discrimination and disrespect should not be tolerated in the United States of America in 2021, I can't let them do the same to another US citizen! Shame on Freelancer.com!
If I had free time on my hands, I would've sued them!

Date of experience: May 11, 2021