Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Freelancer

Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
How would you rate Freelancer?
grey stargrey stargrey stargrey stargrey star

Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Pakistan
1 review
0 helpful votes
Follow Rimsha S.
Unfollow Rimsha S.
Share Review
Report Review

It was great talking to Chelsea. Although there were some connectivity issues other wise it went great.

Date of experience: May 18, 2021
Bulgaria
1 review
0 helpful votes
Follow milent T.
Unfollow milent T.
Share Review
Report Review

Orion
May 17, 2021

The best! I am very pleased with the cooperation! I wish you a lot of success and thank you again!

Date of experience: May 17, 2021
Egypt
1 review
0 helpful votes
Follow Abdelrahman Q.
Unfollow Abdelrahman Q.
Share Review
Report Review

Awesome help
May 17, 2021

It was very quick and very understanding
And because of chat option it was really fast

Date of experience: May 17, 2021
Turkiye
1 review
0 helpful votes
Follow Yağız X.
Unfollow Yağız X.
Share Review
Report Review

Perfect!
May 17, 2021

I am so sorry, I was interrupted by a phone call at the end of our conversation. Still, it was one of my best experiences with customer support for a very long time. I stopped using Freelancer for 3 years because of bad customer support and this will be the reason that I will start to use it again. It is good to know there are still people this good. If you have a chance, please promote Hayley C. To a higher position. Thank you for your excellent effort.

Date of experience: May 17, 2021
GB
1 review
0 helpful votes
Follow Talha I.
Unfollow Talha I.
Share Review
Report Review

I wanted to be a verified freelancer to get some genuine customers

Date of experience: May 17, 2021
New Jersey
1 review
0 helpful votes
Follow Laura G.
Unfollow Laura G.
Share Review
Report Review

Great customer service!
May 17, 2021

I had a problem with a client I accepted a job for. Reached out to customer service and they were extremely helpful and fixed the problem very quickly! I am very pleased with the excellent customer service.

Date of experience: May 17, 2021
Pakistan
1 review
0 helpful votes
Follow Ansar T.
Unfollow Ansar T.
Share Review
Report Review

Refund of 75 USD
May 17, 2021

I found the freelancer. Com team, very supporting, quickly response and caring.
I do appreciate you all, supporting team have done wonderful job.

Date of experience: May 17, 2021
India
1 review
0 helpful votes
Follow Mukundakrishnan F.
Unfollow Mukundakrishnan F.
Share Review
Report Review

Loved it
May 17, 2021

The experience was amazing. Quick response and quick solutions

Date of experience: May 17, 2021
Ethiopia
1 review
0 helpful votes
Follow Teshome E.
Unfollow Teshome E.
Share Review
Report Review

Project fee refund
May 16, 2021

I was awarded on a project but unfortunately the client deleted the project for some issues running between us. Hence, project fee was deducted from my balance, so i asked Orio if i can refund my project fee. Hence, he gave me good service in no time. Yay, my project fee refunded back! THANKS Orio!

Date of experience: May 16, 2021
NL
1 review
0 helpful votes
Follow SYKAP TECHNOLOGIES SOLUTIONS I.
Unfollow SYKAP TECHNOLOGIES SOLUTIONS I.
Share Review
Report Review

We had an issue with our caht box, it was aserious data-probelm and this Servicedesk/support Employee was amazing, he was friendly, fast and smart enough to troobleshoot the problem and solve the isuue in 3 minutes, we were very impressed how good this Employee is and we are very happy to see him as a an example for his collegues to learn from him as we did too.
Good luck and we advice Freelancer platform to take care at these kind of amazing employees becasue they keep giving it a better reputation. AGAIN THANK YOU.

Date of experience: May 16, 2021
Egypt
1 review
0 helpful votes
Follow Mohammed T.
Unfollow Mohammed T.
Share Review
Report Review

Professional support
May 16, 2021

Macall provided full information about the service (verified freelancer), helped me taking the decision.
Quick response and overall professional support.

Date of experience: May 16, 2021
Cyprus
1 review
0 helpful votes
Follow Manpreet kour A.
Unfollow Manpreet kour A.
Share Review
Report Review

Data entry work
June 15, 2021

I am doing this job from last five years I have knowledge about computer so I can do this please give me a opportunity to do this job with freelance then you can see result

Date of experience: May 16, 2021
Iraq
1 review
0 helpful votes
Follow Farouk S.
Unfollow Farouk S.
Share Review
Report Review

Balance withdrawal
May 15, 2021

I have an issue in withdrawing my balance and I directly contacted one of your employees of the support team (Nicholl O.) and he helped me in solving this issue and also he promised to get my earnings ASAP because I want to close my account on Freelancer.

Date of experience: May 15, 2021
Argentina
1 review
0 helpful votes
Follow Erica R.
Unfollow Erica R.
Share Review
Report Review

Assistance
May 15, 2021

Nicholl O. Was patient and helpful. I appreciate their job. Thank you so much!

Date of experience: May 15, 2021
Bangladesh
1 review
0 helpful votes
Follow Aliur W.
Unfollow Aliur W.
Share Review
Report Review

Support survey
May 15, 2021

Support team was great, more and more helpful. They are well communication and any type of freelancer.com problem freely asked them of question.

Date of experience: May 15, 2021
Indonesia
1 review
0 helpful votes
Follow EMUD K.
Unfollow EMUD K.
Share Review
Report Review

Always feel helpful
May 15, 2021

Very happy to get help from the Freelancer Team, who is always ready and quick to help if there is a problem,
Many thanks to you and the team,

Date of experience: May 15, 2021
Bangladesh
1 review
0 helpful votes
Follow Shelby I.
Unfollow Shelby I.
Share Review
Report Review

Nice Experience
May 15, 2021

Kevin solved my doubt clearly and helpfully. Kevin informed me of the payment procedure and the estimated processing time.

Date of experience: May 15, 2021
India
1 review
0 helpful votes
Follow Harsh K.
Unfollow Harsh K.
Share Review
Report Review

Lovely support person Raven B.
May 15, 2021

Raven B. Was the best support that I ever received on Freelancer.com. If possible I would like personally communicate with him/her (I'm sorry, being an Indian, I don't know the gender from the name). If had been possible I would love person communicate with this person for all my queries.

Date of experience: May 15, 2021
India
1 review
0 helpful votes
Follow Mridul D.
Unfollow Mridul D.
Share Review
Report Review

Reactivation of account
May 15, 2021

I am rated your service as an excellent, as a fresher using your site and trying to register myself as a freelancer and faced problem due to some mistake, initially I am hesitant to register my complaint but after registering the same you solve the issue step by step. Many many thanks for the technical support.

Date of experience: May 15, 2021
Canada
1 review
0 helpful votes
Follow Ritu D.
Unfollow Ritu D.
Share Review
Report Review

Resolving a problem
May 15, 2021

I had accidentally made a double payment. The support team responded to my problem and solved the issue within a matter of 48 hours. Amazing!

Date of experience: May 15, 2021