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Marketplace for freelance programmers, writing, design, legal work and more.
The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.
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It was great talking to Chelsea. Although there were some connectivity issues other wise it went great.
It was very quick and very understanding
And because of chat option it was really fast
I am so sorry, I was interrupted by a phone call at the end of our conversation. Still, it was one of my best experiences with customer support for a very long time. I stopped using Freelancer for 3 years because of bad customer support and this will be the reason that I will start to use it again. It is good to know there are still people this good. If you have a chance, please promote Hayley C. To a higher position. Thank you for your excellent effort.
I wanted to be a verified freelancer to get some genuine customers
I had a problem with a client I accepted a job for. Reached out to customer service and they were extremely helpful and fixed the problem very quickly! I am very pleased with the excellent customer service.
I found the freelancer. Com team, very supporting, quickly response and caring.
I do appreciate you all, supporting team have done wonderful job.
The experience was amazing. Quick response and quick solutions
I was awarded on a project but unfortunately the client deleted the project for some issues running between us. Hence, project fee was deducted from my balance, so i asked Orio if i can refund my project fee. Hence, he gave me good service in no time. Yay, my project fee refunded back! THANKS Orio!
We had an issue with our caht box, it was aserious data-probelm and this Servicedesk/support Employee was amazing, he was friendly, fast and smart enough to troobleshoot the problem and solve the isuue in 3 minutes, we were very impressed how good this Employee is and we are very happy to see him as a an example for his collegues to learn from him as we did too.
Good luck and we advice Freelancer platform to take care at these kind of amazing employees becasue they keep giving it a better reputation. AGAIN THANK YOU.
Macall provided full information about the service (verified freelancer), helped me taking the decision.
Quick response and overall professional support.
I am doing this job from last five years I have knowledge about computer so I can do this please give me a opportunity to do this job with freelance then you can see result
I have an issue in withdrawing my balance and I directly contacted one of your employees of the support team (Nicholl O.) and he helped me in solving this issue and also he promised to get my earnings ASAP because I want to close my account on Freelancer.
Nicholl O. Was patient and helpful. I appreciate their job. Thank you so much!
Support team was great, more and more helpful. They are well communication and any type of freelancer.com problem freely asked them of question.
Very happy to get help from the Freelancer Team, who is always ready and quick to help if there is a problem,
Many thanks to you and the team,
Kevin solved my doubt clearly and helpfully. Kevin informed me of the payment procedure and the estimated processing time.
Raven B. Was the best support that I ever received on Freelancer.com. If possible I would like personally communicate with him/her (I'm sorry, being an Indian, I don't know the gender from the name). If had been possible I would love person communicate with this person for all my queries.
I am rated your service as an excellent, as a fresher using your site and trying to register myself as a freelancer and faced problem due to some mistake, initially I am hesitant to register my complaint but after registering the same you solve the issue step by step. Many many thanks for the technical support.
I had accidentally made a double payment. The support team responded to my problem and solved the issue within a matter of 48 hours. Amazing!
Answer: It is a PR platform that enables scammers to appear legitimate or verified. Freelancer doesn't care. They get a sizeable commission no matter if the posting is legitimate or not. Example: A fake ebook listing. Needs author to write 50000 words for US$ 2000. Unwitting freelancer bids and is 'awarded project' with message saying hurry up and accept. Once accepted, freelancer takes 'project fee' while you get tied up in their help callcenter trying to recoup not only the fee but potentially the fake employer gleaned from you using their platform. This site will be in the news soon. Trust me.
Answer: Hi Dejan. This happened to me in 2014, I lost a lot of money too, I withdrew the money on a Wednesday after the client had paid me $1000 in full. Then the next day, Thursday, I got a message that my withdrawal request was cancelled and the money reversed back to employer. My account was suspended and when I asked why, I was told that the employer looked like he was fraudulent and that the money might be fraud. Up to date, I am still bitter, angry and sad over that $1000 but I never got it back and Freelancer closed the person's account and that was that. So I hope this answers some of your questions and I am deeply sorry for your loss after such hard work. All the best
Answer: Freelancer.com focused on employer only, they just want as many employer and project as they can regardless of their country, verification status and deposits. However all the restriction is for employee. This is the reason Freelancer didn't stop them to post project without deposit. Almost 90% projects are fake (either posted by freelancer itself or fake/fraud employers). You have to be careful. Keep following things in mind will prevent you from fraud much. 1. Don't work for Employers from India/Bangladesh/Sri Lanka/Nigeria/Israel 2. Don't work for Employers whose name looks like Indian 3. Once the project is awarded to you, don't accept it unless the employer created initial milestone. Wait for at least 12 hours after milestone creation then accept it. 4. Ask for release step by step, don't work on next milestone unless previous is not released 5. Withdraw money from freelancer as fast as you can.
Answer: You can't say its fake but at the same time you can't just trust it fully. My point here is: people do get things done for the price but when it comes to money/payment, you can not trust freelancer. Sometimes it gets reversed from your account and you won't even get a satisfactory reason for it. I suffered a loss of 900 USD. All I get to hear that employer had some account issues and we can not disclose this any further. If you looking to work as a freelancer, go odesk or upwork and any other site first and then freelancer.com. Small incident: I worked for a client, designed the logo got the parent for it. Next day when looged in, my account showed negative balance ( payment reversed). Support: employer have acc. Issues Client: never came back or responded to any mails. Result: I worked and still in debt.
Answer: Dispute it with PayPal! Another beautiful example of why everyone hates Freelancer.
Answer: Freelancer is scam. I have very bad experience recently. "The payments you've received from your employer "-----------" were reversed due to their account issues. As a result, their account was closed" Lost over 800$. Freelancer also keep the fee for this job! Their support never answer. SCAM
Answer: Agree, do not use credit card details - freelancer is a terrible organisation when it comes to finances - they just debit your card at will, no warning, no opportunity to review the transaction, no notification of the charge - you just find out once you get your bank statement. Be very, very wary of this company - not saying their dodgy, BUT they are very devious when it comes to transactions. I think their motto is - "debit any time, just don't tell them and they wont complain"
Answer: Contact Paypal and file a dispute. I got a refund for the monthly amount that they should not have charged me for.
Answer: Good afternoon Rostyslav, unfortunately this has happened to most users of Freelancer including people who have been awarded projects. Ensure that you do not start any work or event accept a project until the following criteria have been met: 1. Project awarded 2. Initial milestone/deposit created 3. Client agrees to release the first payment immediately after you accepting the project. If they are unable to do this, tell then politely that you are unwilling to start on the project and keep looking for honest, legitimate clients. Be careful at all time on this website, even if you do vey thing by the book and the client still doesn't pay, the Freelancer support team will not help you. It is left to you to contact the client and chase the payment even of they delete their account.
Answer: Don't share you card. Use Paypal. First of all don't use freelancer they are scammers.

