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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Bangladesh
1 review
0 helpful votes
Follow ABDULLAH Q.
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I really liked the way she communicated with me. She was very fluent with her answers. I was busy doing some work, so there were late replies from my end. She kept her patience and cleared all of my doubts and questions about the service. I'm confident that she can handle describing services and offers to any person by her patient and flawless communication skills.

Date of experience: May 21, 2021
Germany
1 review
0 helpful votes
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Perfect help!
May 21, 2021

Nicholl was very attentive and created the best solution

Date of experience: May 21, 2021
Sri Lanka
1 review
0 helpful votes
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Orion was quick and very helpful in getting the issue sorted out.

Date of experience: May 21, 2021
Hungary
1 review
0 helpful votes
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I had to verify my account and was having a bit of difficulty with that. The support team was quick to coordinate with me over email and answer my questions. My issue was resolved within a day! Very satisfied with the Freelancer support

Date of experience: May 21, 2021
Hungary
1 review
0 helpful votes
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Quick and effective solving of my problem, thank you

Date of experience: May 20, 2021
India
1 review
0 helpful votes
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Excellent Marketplace
May 21, 2021

I have been using the platform for more than 10 years. I am very happy as the user/customer of the great marketplace.

Date of experience: May 20, 2021
India
1 review
0 helpful votes
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She was good in everywhere
May 21, 2021

She's helping and supportive chalesa one of best person I met on freelancer who explain each and everything in detail thanks

Date of experience: May 20, 2021
VE
1 review
0 helpful votes
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Quick and Excellent.
May 21, 2021

Hi,
I have received an excellent and quick response.

Thank you so much.
Best regards.

Date of experience: May 20, 2021
Texas
1 review
0 helpful votes
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Amazing!
May 20, 2021

New to the platform and ran into some issues. Fast and efficient help

Date of experience: May 20, 2021
California
1 review
0 helpful votes
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Refund
May 20, 2021

Jethro refunded my amount in an instant. Great work!

Date of experience: May 20, 2021
Pakistan
1 review
0 helpful votes
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I have great experience with freelancer contact support team

Date of experience: May 20, 2021
Pakistan
1 review
1 helpful vote
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Experience as freelancer
June 19, 2021

I found 60% of clients who demand money by saying pay refundable registration fee. This is not good. Thatswhy only two clients awarded me project but very sad both still unpaid. So my experience is not much good.

Date of experience: May 20, 2021
Pakistan
1 review
0 helpful votes
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Support review
May 19, 2021

The support response is very fast and they didn't need a lot of explanation of problem they understand what you say

Date of experience: May 19, 2021
India
1 review
0 helpful votes
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Great Support
May 19, 2021

Freelancer team is really great to provide support as request they do study whole case really good experience with them

Date of experience: May 19, 2021
GB
1 review
0 helpful votes
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Perfect
May 19, 2021

Due to me not knowing all the rules and getting confused I made a mistake with accepting a project without realising. I spoke to the customer service and they were super helpful at getting it corrected and also giving me the information to prevent it happening again. Thank you so much!

Date of experience: May 19, 2021
Canada
1 review
0 helpful votes
Follow Fayyaz E.
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I've been working on this platform since decade and never been disappointed. Flawless!

Date of experience: May 19, 2021
Egypt
1 review
0 helpful votes
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Great Help
May 18, 2021

I got a problem with the card authentication and Avery helped me to fix this issue quickly. Thank you, Avery.

Date of experience: May 18, 2021
VE
1 review
0 helpful votes
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Was very helpful
May 18, 2021

I had made an erroneous transaction and they said they were going to fix it immediately.

Date of experience: May 18, 2021
Nigeria
1 review
0 helpful votes
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Mr. Jethro M was very helpful with information regarding the Ticket I raised concerning my Withdrawal.

Date of experience: May 18, 2021
Egypt
1 review
0 helpful votes
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Support team
May 18, 2021

I really appreciate their sincere willingness to help, they solved my problem once I reported it.

Date of experience: May 18, 2021