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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Pakistan
1 review
0 helpful votes
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Perfect and seamless solution
May 25, 2021

There was a membership charge issue on my account and Kelvin resolved the issue. Awesome.

Date of experience: May 25, 2021
Egypt
1 review
0 helpful votes
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The agent was very helpful and considering my situation

Date of experience: May 25, 2021
Benin
1 review
0 helpful votes
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Freelancer support
May 25, 2021

My questions were answered clearly and very quickly

Date of experience: May 25, 2021
India
1 review
0 helpful votes
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Freelancer support
May 25, 2021

I am fully satisfied with Freelancer's support on my queries and always expect the same from them in future. I always hopeful to be a successful Freelancer with the cooperation of Freelancer team.

Date of experience: May 25, 2021
India
1 review
0 helpful votes
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Great freelancer team
May 25, 2021

I am happy to talk with the team. They have cleared all my doubts and help me in understanding the program thoroughly. Thanks

Date of experience: May 25, 2021
Canada
1 review
0 helpful votes
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Amazing Customer Support!
May 25, 2021

The support team is great, Elijah helped me with my questions on the freelancer website as well as via email. Viktor and Amy were also helpful while I was getting a refund for a feature I bought on freelancer.

Date of experience: May 24, 2021
India
1 review
0 helpful votes
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Highly Recommended
May 25, 2021

Macall was great in communication towards the Verified Freelancer. It was very clear and understanding.
Highly Appreciated!

Date of experience: May 24, 2021
Brazil
1 review
0 helpful votes
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Solved my problem
May 24, 2021

Avery was a great member of the supporting team. Solved my problem and showed me ways to avoid having the same problem in the future!

Date of experience: May 24, 2021
India
1 review
0 helpful votes
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It was not expected that my problem will be resolved. I thought I lost my freelancer account as I was not able to pay $75 in any condition as I belong to a poor family. Thank freelancer.

Date of experience: May 24, 2021
India
1 review
0 helpful votes
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Great
May 24, 2021

It was good. Kelvin resolved my issue quickly in no time. Great customer support from freelancers.com

Date of experience: May 24, 2021
India
1 review
0 helpful votes
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Excellent and helpful
May 24, 2021

It was a nice experience by clarifying about the terms and violation.

Date of experience: May 24, 2021
India
1 review
0 helpful votes
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VARRIFIED FREELANCER PROGRAM
May 24, 2021

The way he describes and clears my all queries and the question regarding the VARRIFIED FREELANCER PROGRAM! Was as simple as that.
Thank you for your support.

Date of experience: May 23, 2021
Tunisia
1 review
0 helpful votes
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Professionalism
May 23, 2021

While I was checking my freelancer account, I found that my account has been suspended because I didn't verify my Identity at the given time.
So I mailed the support system and few hours later, they did respond and explain the problem.
I resend another email to ask for access again and within few hours they respond again.
They are really professional and patient.

Date of experience: May 23, 2021
Turkiye
1 review
0 helpful votes
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Great!
May 23, 2021

The freelancer team is so helpful and kind and they answer my emails so quickly!

And freelancer website is my favorite freelancing website very useful website

Date of experience: May 23, 2021
India
1 review
0 helpful votes
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Thanks for the prompt reply
May 23, 2021

Thanks for helping me I reactivating my account and also to giving me quick reply

Date of experience: May 23, 2021
India
1 review
0 helpful votes
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I got my problem solved.
May 23, 2021

The support team was very supportive. They solved my problem. They understood my issue. They gave me tips to avoid such issues in future. I had very good experience.

Date of experience: May 22, 2021
India
1 review
0 helpful votes
Follow Siddharth E.
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I had mistakenly forgot to cancel my subscription for plus membership because I was busy looking after someone at the hospital
I contacted freelancer through email and they responded instantly
Even though they made it clear that there is no refund policy but for courtesy and considering my case as a human not as a money making company
So I'm really thankful to the freelancer team
And I'll always have good things to say about your organisation whenever someone asks me about it

Date of experience: May 22, 2021
India
1 review
0 helpful votes
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Freelancer.com support
May 22, 2021

They have solved my problems. They have replied to me on time.

Date of experience: May 22, 2021
Pakistan
1 review
0 helpful votes
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Great Service
May 22, 2021

I am very happy to all the services given to me. A fast prompt to reply.

Date of experience: May 22, 2021
India
1 review
0 helpful votes
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Maine M the saviour!
May 22, 2021

I was stuck in a hopeless situation only then Maine M replied to my query and provided me with the best solution in this never ending pandemic. Really grateful to Maine M and Harriet R for their generous efforts.

Date of experience: May 21, 2021