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Marketplace for freelance programmers, writing, design, legal work and more.
The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.
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There was a membership charge issue on my account and Kelvin resolved the issue. Awesome.
The agent was very helpful and considering my situation
My questions were answered clearly and very quickly
I am fully satisfied with Freelancer's support on my queries and always expect the same from them in future. I always hopeful to be a successful Freelancer with the cooperation of Freelancer team.
I am happy to talk with the team. They have cleared all my doubts and help me in understanding the program thoroughly. Thanks
The support team is great, Elijah helped me with my questions on the freelancer website as well as via email. Viktor and Amy were also helpful while I was getting a refund for a feature I bought on freelancer.
Macall was great in communication towards the Verified Freelancer. It was very clear and understanding.
Highly Appreciated!
Avery was a great member of the supporting team. Solved my problem and showed me ways to avoid having the same problem in the future!
It was not expected that my problem will be resolved. I thought I lost my freelancer account as I was not able to pay $75 in any condition as I belong to a poor family. Thank freelancer.
It was a nice experience by clarifying about the terms and violation.
The way he describes and clears my all queries and the question regarding the VARRIFIED FREELANCER PROGRAM! Was as simple as that.
Thank you for your support.
While I was checking my freelancer account, I found that my account has been suspended because I didn't verify my Identity at the given time.
So I mailed the support system and few hours later, they did respond and explain the problem.
I resend another email to ask for access again and within few hours they respond again.
They are really professional and patient.
The freelancer team is so helpful and kind and they answer my emails so quickly!
And freelancer website is my favorite freelancing website very useful website
Thanks for helping me I reactivating my account and also to giving me quick reply
The support team was very supportive. They solved my problem. They understood my issue. They gave me tips to avoid such issues in future. I had very good experience.
I had mistakenly forgot to cancel my subscription for plus membership because I was busy looking after someone at the hospital
I contacted freelancer through email and they responded instantly
Even though they made it clear that there is no refund policy but for courtesy and considering my case as a human not as a money making company
So I'm really thankful to the freelancer team
And I'll always have good things to say about your organisation whenever someone asks me about it
I am very happy to all the services given to me. A fast prompt to reply.
I was stuck in a hopeless situation only then Maine M replied to my query and provided me with the best solution in this never ending pandemic. Really grateful to Maine M and Harriet R for their generous efforts.
Answer: It is a PR platform that enables scammers to appear legitimate or verified. Freelancer doesn't care. They get a sizeable commission no matter if the posting is legitimate or not. Example: A fake ebook listing. Needs author to write 50000 words for US$ 2000. Unwitting freelancer bids and is 'awarded project' with message saying hurry up and accept. Once accepted, freelancer takes 'project fee' while you get tied up in their help callcenter trying to recoup not only the fee but potentially the fake employer gleaned from you using their platform. This site will be in the news soon. Trust me.
Answer: Hi Dejan. This happened to me in 2014, I lost a lot of money too, I withdrew the money on a Wednesday after the client had paid me $1000 in full. Then the next day, Thursday, I got a message that my withdrawal request was cancelled and the money reversed back to employer. My account was suspended and when I asked why, I was told that the employer looked like he was fraudulent and that the money might be fraud. Up to date, I am still bitter, angry and sad over that $1000 but I never got it back and Freelancer closed the person's account and that was that. So I hope this answers some of your questions and I am deeply sorry for your loss after such hard work. All the best
Answer: Freelancer.com focused on employer only, they just want as many employer and project as they can regardless of their country, verification status and deposits. However all the restriction is for employee. This is the reason Freelancer didn't stop them to post project without deposit. Almost 90% projects are fake (either posted by freelancer itself or fake/fraud employers). You have to be careful. Keep following things in mind will prevent you from fraud much. 1. Don't work for Employers from India/Bangladesh/Sri Lanka/Nigeria/Israel 2. Don't work for Employers whose name looks like Indian 3. Once the project is awarded to you, don't accept it unless the employer created initial milestone. Wait for at least 12 hours after milestone creation then accept it. 4. Ask for release step by step, don't work on next milestone unless previous is not released 5. Withdraw money from freelancer as fast as you can.
Answer: You can't say its fake but at the same time you can't just trust it fully. My point here is: people do get things done for the price but when it comes to money/payment, you can not trust freelancer. Sometimes it gets reversed from your account and you won't even get a satisfactory reason for it. I suffered a loss of 900 USD. All I get to hear that employer had some account issues and we can not disclose this any further. If you looking to work as a freelancer, go odesk or upwork and any other site first and then freelancer.com. Small incident: I worked for a client, designed the logo got the parent for it. Next day when looged in, my account showed negative balance ( payment reversed). Support: employer have acc. Issues Client: never came back or responded to any mails. Result: I worked and still in debt.
Answer: Dispute it with PayPal! Another beautiful example of why everyone hates Freelancer.
Answer: Freelancer is scam. I have very bad experience recently. "The payments you've received from your employer "-----------" were reversed due to their account issues. As a result, their account was closed" Lost over 800$. Freelancer also keep the fee for this job! Their support never answer. SCAM
Answer: Agree, do not use credit card details - freelancer is a terrible organisation when it comes to finances - they just debit your card at will, no warning, no opportunity to review the transaction, no notification of the charge - you just find out once you get your bank statement. Be very, very wary of this company - not saying their dodgy, BUT they are very devious when it comes to transactions. I think their motto is - "debit any time, just don't tell them and they wont complain"
Answer: Contact Paypal and file a dispute. I got a refund for the monthly amount that they should not have charged me for.
Answer: Good afternoon Rostyslav, unfortunately this has happened to most users of Freelancer including people who have been awarded projects. Ensure that you do not start any work or event accept a project until the following criteria have been met: 1. Project awarded 2. Initial milestone/deposit created 3. Client agrees to release the first payment immediately after you accepting the project. If they are unable to do this, tell then politely that you are unwilling to start on the project and keep looking for honest, legitimate clients. Be careful at all time on this website, even if you do vey thing by the book and the client still doesn't pay, the Freelancer support team will not help you. It is left to you to contact the client and chase the payment even of they delete their account.
Answer: Don't share you card. Use Paypal. First of all don't use freelancer they are scammers.

