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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

India
1 review
0 helpful votes
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Thanks Avery
May 30, 2021

Nice experience with Avery. He has solved my queries. He is very good in communication. Thanks for the support

Date of experience: May 30, 2021
Cameroon
1 review
0 helpful votes
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Good support
May 30, 2021

I didn't finish a project but the employer had already created some milestone payments.
I went through the dispute resolution process in order to delete these payments from the employer's account.

Date of experience: May 30, 2021
Serbia
1 review
0 helpful votes
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Raven B was of great help
May 30, 2021

Great experience, helped with so many things, gave a lot of great tips and in general was really sweet and nice. Would recommend.

Date of experience: May 30, 2021
Sri Lanka
1 review
0 helpful votes
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Amusing
May 29, 2021

Tasks needed when no machine-readable version of the information for planned computer-based analysis or processing is readily available

Date of experience: May 29, 2021
Pakistan
1 review
0 helpful votes
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Good experience
May 29, 2021

I am thankfull to the supporting team who helps me in a time to safe me from such scammers. Being a beginer on freelancer you provide me good experience.

Date of experience: May 29, 2021
India
1 review
0 helpful votes
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I just wanted to clarify something from my news feed, specifically a notification that's still counting down even when we already resolved the dispute. Orion answered my question clearly and quickly. Thanks!

Date of experience: May 29, 2021
Lebanon
1 review
0 helpful votes
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I fell into a problem with my verification due to your Proof of Address.
The support team was very understanding, Responsive, and Collaborator.
Keep standing next to me to solve the problem.

Date of experience: May 28, 2021
Pakistan
1 review
0 helpful votes
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Mr. Orion is a great person.
May 28, 2021

Mr. Orion is a great person. He helped me with every matter. Thank you

Date of experience: May 28, 2021
India
1 review
0 helpful votes
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Great support.
May 28, 2021

It was great experience. Team communicates well with us and client. Finally its solved. Thanks a lot.

Date of experience: May 28, 2021
India
1 review
0 helpful votes
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Prompt response from freelancer, received refund on time. Customer care executive remained active and responsive till the issue resolved.

Date of experience: May 28, 2021
India
1 review
0 helpful votes
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It was a lil long. The replies on mail were once in 24 hrs.

Date of experience: May 28, 2021
Philippines
1 review
0 helpful votes
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I felt very happy with the assistance and help which freelancer.com Support Team have given to me. I really admire thier fast assistance with my concern. Thank you much Support Team

Date of experience: May 28, 2021
Brazil
1 review
0 helpful votes
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Perfect.
May 28, 2021

I had an issue about my project and they helped me right away. It was fast and a great job. No stress, they solved my problem in a few minutes.

Date of experience: May 28, 2021
Pakistan
1 review
0 helpful votes
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The program is was very helpful for me. I appreciate the freelancer team's efforts in providing information and helping me in availing of this opportunity.

Date of experience: May 28, 2021
Pakistan
1 review
0 helpful votes
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Verified Freelancer Offer
May 28, 2021

Macall C., a very efficient and knowledgeable person, approached me. Answered my queries in highly professional, polite manners. Guided me on how to be a "Preferred Freelancer." I am delighted and will surely consider the offer.

Date of experience: May 27, 2021
Serbia
1 review
0 helpful votes
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Kind Macall C, Support Team,
May 28, 2021

I asked about Verified Freelancer program to Macall C, and Macall explained it in detail.
Thanks for Macall's kind support.

Date of experience: May 27, 2021
Pakistan
1 review
0 helpful votes
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Made My day
May 26, 2021

I was facing an account restriction issue due to some misunderstanding of site admins but Raven B did a great job in resolving my issue.

Date of experience: May 26, 2021
India
1 review
0 helpful votes
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Account reactivated
May 26, 2021

Excellent support provided by the support team by activating my account on request. I am happy working again here :) Thank you, team!

Date of experience: May 26, 2021
1 review
0 helpful votes
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Wonderful support
May 26, 2021

Hello I am Ashikul Islam
My account has been closed due to submitting invalid KYC. Then i contact with the support team, they re-opened my account as per my request and told me to submit valid ID proof

Date of experience: May 25, 2021
Bangladesh
1 review
0 helpful votes
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I just love freelancer and their service. Best site ever I ever work in. Very Positive and well-balanced.

Date of experience: May 25, 2021