Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Freelancer

Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
How would you rate Freelancer?
grey stargrey stargrey stargrey stargrey star

Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Turkiye
1 review
0 helpful votes
Follow MASOUD MOHAMED J.
Unfollow MASOUD MOHAMED J.
Share Review
Report Review

Very very good
June 2, 2021

They very helpful and very good people Patient and quick to respond

Date of experience: June 2, 2021
RU
1 review
0 helpful votes
Follow Karina C.
Unfollow Karina C.
Share Review
Report Review

Great Support team
June 2, 2021

I had the problem of account because of one client.
The client awarded the project and I accepted the project.
But the client's account closed because of a violation and my account balance was minus.
I request this project to the support team and the Support team solved the problem soon.
I trust the freelancer support team.
Thank you!

Date of experience: June 2, 2021
Bangladesh
1 review
0 helpful votes
Follow Md Aimullah H.
Unfollow Md Aimullah H.
Share Review
Report Review

Dear Freelancer Staff I have received money from my client because of you. Thank you so much for your help

Date of experience: June 2, 2021
Bangladesh
1 review
0 helpful votes
Follow Mohammad Mehedi S.
Unfollow Mohammad Mehedi S.
Share Review
Report Review

Freelancer verified.
June 2, 2021

I am very happy for this help. Outstanding experience. Excellent.

Date of experience: June 1, 2021
Colombia
1 review
0 helpful votes
Follow Sergio X.
Unfollow Sergio X.
Share Review
Report Review

Very kind
June 1, 2021

Jessica was very helpful. She guided me through the process very quick.

Date of experience: June 1, 2021
Armenia
1 review
0 helpful votes
Follow Artashes X.
Unfollow Artashes X.
Share Review
Report Review

Great experience
June 1, 2021

Very helpful. I am very satisfied with support. Thank you so much

Date of experience: June 1, 2021
India
1 review
0 helpful votes
Follow Ashu K.
Unfollow Ashu K.
Share Review
Report Review

Great customer service
June 1, 2021

I am very happy with the services that I received from the person who handled my email. I really appreciate that.

Date of experience: May 31, 2021
Lebanon
1 review
0 helpful votes
Follow Imad R.
Unfollow Imad R.
Share Review
Report Review

It was an exciting experience, most of the websites support feel robotic, but in freelancer i really felt that im talking to someone honest.

Date of experience: May 31, 2021
Slovenia
1 review
0 helpful votes
Follow Matt D.
Unfollow Matt D.
Share Review
Report Review

Contest rules clarification
May 31, 2021

I have received quick and solid response regarding a contest where a contest holder violated Freelancer rules. That's what I like - if there are rules, terms and conditions all should follow and obey them.

Date of experience: May 31, 2021
Romania
1 review
0 helpful votes
Follow David N.
Unfollow David N.
Share Review
Report Review

Problem regarding scam user.
May 31, 2021

Thank you for helping me on an issue regardin policy violations. I got the best help I asked for when an employer tried to bring me on different plantforms.

Date of experience: May 31, 2021
Pakistan
1 review
0 helpful votes
Follow Komal J.
Unfollow Komal J.
Share Review
Report Review

Link
May 31, 2021

Thank you! Very much for helping. You had guided and saved my lots of time

Date of experience: May 31, 2021
South Africa
1 review
0 helpful votes
Follow Sussanne M.
Unfollow Sussanne M.
Share Review
Report Review

Freelancers fee and refunds
May 31, 2021

I am not all that long on the site of Freelancers.com and have had just bad experiences with all the clients that have contacted me due to the bids on the jobs they listed. Some first try to chat you up in giving you their personal contact details for further communications, then give you a file to go and select the project you would like to work on. Nothing like on the website. When you agree, they claim to keep the position for you but you need to fill out a form and pay a security fee. All this happens off the freelancers website. When you agree, they will then award the job to you to accept, once that is done, they hit you with more contact cost. This result in Freelancers.com to take their fee automatically without knowing at that stage that the client is still trying to lure you for more money.

I have reported all the clients that has conned and still trying to con me. Freelancers support has been great in assisting and deleting such clients job listings etc. They also promised that they will refund the freelancers fee. I did not expect the fee to reflect in my personal account in 2 days and to the cent! Well done guys! I really do appreciate that you guys doe take the best interest at hear of the freelancers on your site. Thank you again.

Date of experience: May 31, 2021
Turkiye
1 review
0 helpful votes
Follow CAN G.
Unfollow CAN G.
Share Review
Report Review

Chat with Kelvin R.
May 31, 2021

Very good experience. Representative was very understandable and fast. Clear and short answers. I give him 6 stars. Unfortunately I can only give 5 in the system. Keep up the good work.

Date of experience: May 31, 2021
Ukraine
1 review
0 helpful votes
Follow Daniil D.
Unfollow Daniil D.
Share Review
Report Review

Good help with my issue.
May 31, 2021

Quite fast and good help with my issue. I'm satisfied.

Date of experience: May 31, 2021
California
1 review
0 helpful votes
Follow bin C.
Unfollow bin C.
Share Review
Report Review

Freelancer website is the best
May 31, 2021

Hello everyone! I am a freelancer on the Freelancer website. I have just registered for an account and I am a newcomer to the Freelancer website. Just a few days ago, because my mobile phone could not receive the login verification code, I could not Log in to my account and start working. I was anxious, so I tried to send an email to the Freelancer website. Unexpectedly, I got help from Ms. Juliet E. From the Freelancer website, and I resolved it quickly Question. I have used other freelance websites before (including those in my home country), and I think these websites are not as good as Freelancer websites. Freelancer websites provide timely feedback and deal with problems quickly and efficiently. I thought it was due to time difference/language/geography Location and other reasons, my request for help will take a long time to get a response. I did not expect the Freelancer website to help me so perfectly. Thanks to Ms. Juliet E., thanks to the Freelancer website, from now on I will be the Freelancer website Loyal users, and will recommend the Freelancer website to my friends, colleagues and partners. Sincere thanks!

Date of experience: May 31, 2021
Switzerland
1 review
0 helpful votes
Follow Roman L.
Unfollow Roman L.
Share Review
Report Review

Verification call with Chelsea
May 31, 2021

Very pleasant and nice staff member, thank you very much Chelsea

Date of experience: May 31, 2021
Viet Nam
1 review
0 helpful votes
Follow vu U.
Unfollow vu U.
Share Review
Report Review

I am satisfied
May 30, 2021

I am satisfied
He guides me well
Thank you so much

Date of experience: May 30, 2021
Argentina
1 review
0 helpful votes
Follow Nahuel Ignacio J.
Unfollow Nahuel Ignacio J.
Share Review
Report Review

Great! Claro y preciso
May 30, 2021

I have a trouble and Orion help me fast and solve all my problems, and answer all my questions! Long live to Orion!

Date of experience: May 30, 2021
Philippines
1 review
0 helpful votes
Follow Shar W.
Unfollow Shar W.
Share Review
Report Review

I COULDNT BE MORE SATISFIED
May 30, 2021

Kelvin, the agent who assisted me, saved me from my worst nightmare. Thank you for the courtesy you have given for my case. It was great to know there is a human with a compassionate heart behind your customer support. Although my experience with looking for jobs with Freelancer didn't turned out great, I am still happy with the help I have received today. I wish Kelvin and everyone in your team good health! Thanks a bunch.

Date of experience: May 30, 2021
India
1 review
0 helpful votes
Follow Anmol G.
Unfollow Anmol G.
Share Review
Report Review

The support was awesome.
May 30, 2021

It resolved in few minutes. Orion ask me about my issue that I seek help for.
And after understanding it properly, Orion assist me accordingly and solve the problem.

It was my great experience with freelancer support team.

Date of experience: May 30, 2021