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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

India
1 review
0 helpful votes
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Nicholl O. Helped me quickly with a red flag and refunded the charges on my profile, Thanks a ton Nicholl.

Date of experience: June 6, 2021
Greece
1 review
0 helpful votes
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Project fee refund
June 6, 2021

I really appreciate the freelancer support center. They are great! Very fast and good services.

Date of experience: June 6, 2021
Bangladesh
1 review
0 helpful votes
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Customer support centre
June 6, 2021

My all problem solve very quickly. So, I am very much satisfied for support team work

Date of experience: June 6, 2021
Malaysia
1 review
0 helpful votes
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Nice customer service
June 6, 2021

Very helpful and patient solving my problems, I will recommend to my friend, freelance is the best

Date of experience: June 6, 2021
Sri Lanka
1 review
0 helpful votes
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Good support
June 5, 2021

Good communicate of customers. And very good support for me. Thank you

Date of experience: June 5, 2021
Egypt
1 review
0 helpful votes
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Very nice work
June 5, 2021

Very nice work from technical support, respect and speed in solving problems, my problem was solved in minutes, thank you very much

Date of experience: June 5, 2021
Jordan
1 review
0 helpful votes
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Great support
June 5, 2021

The agent Orion with the support team was patient and supportive thank you for the help

Date of experience: June 5, 2021
India
2 reviews
2 helpful votes
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It was a truly wonderful experience getting verified on Freelancer. I had an urgent request and I honestly had my fingers crossed unsure whether it would be possible to get verified on a priority basis at such short notice - but Chelsey did everything to make it happen. You know that little act of "goodness" to make an effort and accommodate someone's request, understanding one's need and making it happen for you is such a rarity these days. It is overwhelming when you are gifted with one, especially when you expected it the least. Most of us are doing thankless jobs most of the time, this extra step, the gesture alone is priceless. I'm more than satisfied, I'm happy!

Date of experience: June 5, 2021
Thailand
1 review
0 helpful votes
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Always at the freelancers' sude
June 4, 2021

They always assist with professional manner to help us solve any issue and always following up. Theeir act is not just doing, but be expected the result!

Date of experience: June 4, 2021
Egypt
1 review
0 helpful votes
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Outstanding.
June 4, 2021

I had a problem regarding a person who entered and hired me for a project, but posted his contact details, and had money withdrawn from my account, I referred to the CS and they helped me thoroughly.

Date of experience: June 4, 2021
Bangladesh
1 review
0 helpful votes
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Digital Marketing Specilist
June 4, 2021

This is best freelanching platfrom. I would get always help and support team awsome and experience..

Date of experience: June 4, 2021
Pakistan
1 review
0 helpful votes
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Quick and Satisfactory Response
June 4, 2021

I complained regarding some deductions after I entered my debit card. The team got back to me very quickly and guided me quite well. They followed up and ensured that my issue was resolved.

Date of experience: June 4, 2021
India
1 review
0 helpful votes
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I contacted Frelancer.com using Contact Us link. I sent details about the problem regarding my Project Fee. I got the excellent and helpful response which resolved my problem instantly. Not only that, Macha helped me to know lot of important aspects of Freelancer. I am extremely satisfied with the response and action taken.

Date of experience: June 4, 2021
Pakistan
1 review
0 helpful votes
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Two step verifcation issue
July 4, 2021

Freelancer team is very cooperative.
I was facing issue in login into my account.
Issue was solved by the team.
Thank you so much

Date of experience: June 4, 2021
Pakistan
1 review
0 helpful votes
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Mascall C. Is awesome guy and provided answers to my all queries and was always there to help me out. He is responsive and has good knowledge of the platform

Date of experience: June 3, 2021
Italy
1 review
0 helpful votes
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Fast and decisive
June 3, 2021

The client made an error creating a project by mistake and then cancelled. A fee has been taken from my account. I explained to the Support Team what had happened, they replied very quickly that everything had been solved positively. The money was returned to me. Everything worked out for the best. They're great!

Date of experience: June 3, 2021
India
1 review
0 helpful votes
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Totally assured.
July 3, 2021

I must say, it was a nice experience to avail all the support by your side. Truly satisfied how the team resolved the issue.

Date of experience: June 3, 2021
Germany
1 review
0 helpful votes
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Received refund
June 3, 2021

I have received my refund and it wouldn't have happened without the courtesy of freelancer.com staff. Thank you for your understanding, guidance and help. Everything else I had to say I said it in the other tickets. Regards,

Date of experience: June 2, 2021
India
1 review
0 helpful votes
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Good
June 3, 2021

Good experience good experience good experience good experience good experience

Date of experience: June 2, 2021
Philippines
1 review
0 helpful votes
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Great Customer Service
June 2, 2021

Excellent. A detailed steps was sent for my inquiry. Thank you.

Date of experience: June 2, 2021