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Marketplace for freelance programmers, writing, design, legal work and more.
The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.
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I really appreciate the freelancer support center. They are great! Very fast and good services.
My all problem solve very quickly. So, I am very much satisfied for support team work
Very helpful and patient solving my problems, I will recommend to my friend, freelance is the best
Very nice work from technical support, respect and speed in solving problems, my problem was solved in minutes, thank you very much
The agent Orion with the support team was patient and supportive thank you for the help
It was a truly wonderful experience getting verified on Freelancer. I had an urgent request and I honestly had my fingers crossed unsure whether it would be possible to get verified on a priority basis at such short notice - but Chelsey did everything to make it happen. You know that little act of "goodness" to make an effort and accommodate someone's request, understanding one's need and making it happen for you is such a rarity these days. It is overwhelming when you are gifted with one, especially when you expected it the least. Most of us are doing thankless jobs most of the time, this extra step, the gesture alone is priceless. I'm more than satisfied, I'm happy!
They always assist with professional manner to help us solve any issue and always following up. Theeir act is not just doing, but be expected the result!
I had a problem regarding a person who entered and hired me for a project, but posted his contact details, and had money withdrawn from my account, I referred to the CS and they helped me thoroughly.
This is best freelanching platfrom. I would get always help and support team awsome and experience..
I complained regarding some deductions after I entered my debit card. The team got back to me very quickly and guided me quite well. They followed up and ensured that my issue was resolved.
I contacted Frelancer.com using Contact Us link. I sent details about the problem regarding my Project Fee. I got the excellent and helpful response which resolved my problem instantly. Not only that, Macha helped me to know lot of important aspects of Freelancer. I am extremely satisfied with the response and action taken.
Freelancer team is very cooperative.
I was facing issue in login into my account.
Issue was solved by the team.
Thank you so much
The client made an error creating a project by mistake and then cancelled. A fee has been taken from my account. I explained to the Support Team what had happened, they replied very quickly that everything had been solved positively. The money was returned to me. Everything worked out for the best. They're great!
I must say, it was a nice experience to avail all the support by your side. Truly satisfied how the team resolved the issue.
I have received my refund and it wouldn't have happened without the courtesy of freelancer.com staff. Thank you for your understanding, guidance and help. Everything else I had to say I said it in the other tickets. Regards,
Excellent. A detailed steps was sent for my inquiry. Thank you.
Answer: It is a PR platform that enables scammers to appear legitimate or verified. Freelancer doesn't care. They get a sizeable commission no matter if the posting is legitimate or not. Example: A fake ebook listing. Needs author to write 50000 words for US$ 2000. Unwitting freelancer bids and is 'awarded project' with message saying hurry up and accept. Once accepted, freelancer takes 'project fee' while you get tied up in their help callcenter trying to recoup not only the fee but potentially the fake employer gleaned from you using their platform. This site will be in the news soon. Trust me.
Answer: Hi Dejan. This happened to me in 2014, I lost a lot of money too, I withdrew the money on a Wednesday after the client had paid me $1000 in full. Then the next day, Thursday, I got a message that my withdrawal request was cancelled and the money reversed back to employer. My account was suspended and when I asked why, I was told that the employer looked like he was fraudulent and that the money might be fraud. Up to date, I am still bitter, angry and sad over that $1000 but I never got it back and Freelancer closed the person's account and that was that. So I hope this answers some of your questions and I am deeply sorry for your loss after such hard work. All the best
Answer: Freelancer.com focused on employer only, they just want as many employer and project as they can regardless of their country, verification status and deposits. However all the restriction is for employee. This is the reason Freelancer didn't stop them to post project without deposit. Almost 90% projects are fake (either posted by freelancer itself or fake/fraud employers). You have to be careful. Keep following things in mind will prevent you from fraud much. 1. Don't work for Employers from India/Bangladesh/Sri Lanka/Nigeria/Israel 2. Don't work for Employers whose name looks like Indian 3. Once the project is awarded to you, don't accept it unless the employer created initial milestone. Wait for at least 12 hours after milestone creation then accept it. 4. Ask for release step by step, don't work on next milestone unless previous is not released 5. Withdraw money from freelancer as fast as you can.
Answer: You can't say its fake but at the same time you can't just trust it fully. My point here is: people do get things done for the price but when it comes to money/payment, you can not trust freelancer. Sometimes it gets reversed from your account and you won't even get a satisfactory reason for it. I suffered a loss of 900 USD. All I get to hear that employer had some account issues and we can not disclose this any further. If you looking to work as a freelancer, go odesk or upwork and any other site first and then freelancer.com. Small incident: I worked for a client, designed the logo got the parent for it. Next day when looged in, my account showed negative balance ( payment reversed). Support: employer have acc. Issues Client: never came back or responded to any mails. Result: I worked and still in debt.
Answer: Dispute it with PayPal! Another beautiful example of why everyone hates Freelancer.
Answer: Freelancer is scam. I have very bad experience recently. "The payments you've received from your employer "-----------" were reversed due to their account issues. As a result, their account was closed" Lost over 800$. Freelancer also keep the fee for this job! Their support never answer. SCAM
Answer: Agree, do not use credit card details - freelancer is a terrible organisation when it comes to finances - they just debit your card at will, no warning, no opportunity to review the transaction, no notification of the charge - you just find out once you get your bank statement. Be very, very wary of this company - not saying their dodgy, BUT they are very devious when it comes to transactions. I think their motto is - "debit any time, just don't tell them and they wont complain"
Answer: Contact Paypal and file a dispute. I got a refund for the monthly amount that they should not have charged me for.
Answer: Good afternoon Rostyslav, unfortunately this has happened to most users of Freelancer including people who have been awarded projects. Ensure that you do not start any work or event accept a project until the following criteria have been met: 1. Project awarded 2. Initial milestone/deposit created 3. Client agrees to release the first payment immediately after you accepting the project. If they are unable to do this, tell then politely that you are unwilling to start on the project and keep looking for honest, legitimate clients. Be careful at all time on this website, even if you do vey thing by the book and the client still doesn't pay, the Freelancer support team will not help you. It is left to you to contact the client and chase the payment even of they delete their account.
Answer: Don't share you card. Use Paypal. First of all don't use freelancer they are scammers.

