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Marketplace for freelance programmers, writing, design, legal work and more.
The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.
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One of my conditions in my chat with freelancer is to send me the TOC and the Introduction before doing the rest of the work. She did send me the TOC but I did not accept it as the TOC did not reflect the subject matter. Subsequently, I sent her my version. Requested for the Introduction and also gave some suggestions. The first time, the Intro was too short and did not include any of my suggestions. She said she has some problems and gave her a second chance. The second intro was also not up to the mark.
It has been a pleasure. I am glad that I was able to lay down the features of Verified Freelancer and how it can benefit me.
He assured me that it would be resolved within the next 48 hours.
Time efficient and effective worker. She addressed my concerns and handled it well
I needed to withdraw $20 from my account and could not figure out how. Hayley was very helpful, and I greatly appreciate her help.
Daphne G has resolved the issues very quickly. I'm so grateful to Daphne G as well as all the members of supporting team in Freelancer.com
The support team is very enthusiastic and dedicated
Really hard for me to get a job, last 2 or 3 months i am active member. So of job i post of my business
I have been enjoing working on freelancer.com for almost 3 years but its been a headache now, they have been holding the withdrawal with handsome amount in it, just keep saying that I have to wait. This is not a way, I have been waiting for almost more than 3 weeks but still they are not processing it. It really sucks now
It was very good to chat with Macall and provided proper information which supports me a lot.
Thank you
It was great. Quick response to my issues and was able to solve them seamlessly and helpfully without it being a burden. Very very very kind and so helpful. I am impressed and pleased that both of my issues were solved with this customer support teammate in a quick time frame as well, thank you!
It was a good and helpful conversation. Assistant was very receptive.
Outstanding experience. Good and clear communication.
Am really happy to talked with him. He cleared me everything on prefferd freelancer program.
Thank you
I had several open projects where users had left in between and never came back. I can't cancel them so I reached out to the freelancer.com team and they said I'll have to wait a bit, which I did, and after the verification process was complete, all projects were removed and I was again presented with a clean profile!
Thanks for solve my problem. I am happy with your service.
I Found some special expertise in her.
High skilled
Good in product promoting
Well manner
Highly recommended
Answer: It is a PR platform that enables scammers to appear legitimate or verified. Freelancer doesn't care. They get a sizeable commission no matter if the posting is legitimate or not. Example: A fake ebook listing. Needs author to write 50000 words for US$ 2000. Unwitting freelancer bids and is 'awarded project' with message saying hurry up and accept. Once accepted, freelancer takes 'project fee' while you get tied up in their help callcenter trying to recoup not only the fee but potentially the fake employer gleaned from you using their platform. This site will be in the news soon. Trust me.
Answer: Hi Dejan. This happened to me in 2014, I lost a lot of money too, I withdrew the money on a Wednesday after the client had paid me $1000 in full. Then the next day, Thursday, I got a message that my withdrawal request was cancelled and the money reversed back to employer. My account was suspended and when I asked why, I was told that the employer looked like he was fraudulent and that the money might be fraud. Up to date, I am still bitter, angry and sad over that $1000 but I never got it back and Freelancer closed the person's account and that was that. So I hope this answers some of your questions and I am deeply sorry for your loss after such hard work. All the best
Answer: Freelancer.com focused on employer only, they just want as many employer and project as they can regardless of their country, verification status and deposits. However all the restriction is for employee. This is the reason Freelancer didn't stop them to post project without deposit. Almost 90% projects are fake (either posted by freelancer itself or fake/fraud employers). You have to be careful. Keep following things in mind will prevent you from fraud much. 1. Don't work for Employers from India/Bangladesh/Sri Lanka/Nigeria/Israel 2. Don't work for Employers whose name looks like Indian 3. Once the project is awarded to you, don't accept it unless the employer created initial milestone. Wait for at least 12 hours after milestone creation then accept it. 4. Ask for release step by step, don't work on next milestone unless previous is not released 5. Withdraw money from freelancer as fast as you can.
Answer: You can't say its fake but at the same time you can't just trust it fully. My point here is: people do get things done for the price but when it comes to money/payment, you can not trust freelancer. Sometimes it gets reversed from your account and you won't even get a satisfactory reason for it. I suffered a loss of 900 USD. All I get to hear that employer had some account issues and we can not disclose this any further. If you looking to work as a freelancer, go odesk or upwork and any other site first and then freelancer.com. Small incident: I worked for a client, designed the logo got the parent for it. Next day when looged in, my account showed negative balance ( payment reversed). Support: employer have acc. Issues Client: never came back or responded to any mails. Result: I worked and still in debt.
Answer: Dispute it with PayPal! Another beautiful example of why everyone hates Freelancer.
Answer: Freelancer is scam. I have very bad experience recently. "The payments you've received from your employer "-----------" were reversed due to their account issues. As a result, their account was closed" Lost over 800$. Freelancer also keep the fee for this job! Their support never answer. SCAM
Answer: Agree, do not use credit card details - freelancer is a terrible organisation when it comes to finances - they just debit your card at will, no warning, no opportunity to review the transaction, no notification of the charge - you just find out once you get your bank statement. Be very, very wary of this company - not saying their dodgy, BUT they are very devious when it comes to transactions. I think their motto is - "debit any time, just don't tell them and they wont complain"
Answer: Contact Paypal and file a dispute. I got a refund for the monthly amount that they should not have charged me for.
Answer: Good afternoon Rostyslav, unfortunately this has happened to most users of Freelancer including people who have been awarded projects. Ensure that you do not start any work or event accept a project until the following criteria have been met: 1. Project awarded 2. Initial milestone/deposit created 3. Client agrees to release the first payment immediately after you accepting the project. If they are unable to do this, tell then politely that you are unwilling to start on the project and keep looking for honest, legitimate clients. Be careful at all time on this website, even if you do vey thing by the book and the client still doesn't pay, the Freelancer support team will not help you. It is left to you to contact the client and chase the payment even of they delete their account.
Answer: Don't share you card. Use Paypal. First of all don't use freelancer they are scammers.

