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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Malaysia
1 review
0 helpful votes
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One of my conditions in my chat with freelancer is to send me the TOC and the Introduction before doing the rest of the work. She did send me the TOC but I did not accept it as the TOC did not reflect the subject matter. Subsequently, I sent her my version. Requested for the Introduction and also gave some suggestions. The first time, the Intro was too short and did not include any of my suggestions. She said she has some problems and gave her a second chance. The second intro was also not up to the mark.

Date of experience: June 9, 2021
Egypt
1 review
0 helpful votes
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Great experience
June 10, 2021

It has been a pleasure. I am glad that I was able to lay down the features of Verified Freelancer and how it can benefit me.

Date of experience: June 9, 2021
India
1 review
0 helpful votes
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He assured me that it would be resolved within the next 48 hours.

Date of experience: June 9, 2021
Tennessee
1 review
0 helpful votes
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Expert service
June 9, 2021

Time efficient and effective worker. She addressed my concerns and handled it well

Date of experience: June 9, 2021
Tennessee
1 review
0 helpful votes
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Deposit Issue
June 9, 2021

I needed to withdraw $20 from my account and could not figure out how. Hayley was very helpful, and I greatly appreciate her help.

Date of experience: June 9, 2021
India
1 review
0 helpful votes
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Prompt Response From Jethro!
June 9, 2021

Responded well and very quick support.
Thanks Jethro.

Date of experience: June 9, 2021
Bangladesh
1 review
0 helpful votes
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Grateful to Daphne G
June 9, 2021

Daphne G has resolved the issues very quickly. I'm so grateful to Daphne G as well as all the members of supporting team in Freelancer.com

Date of experience: June 9, 2021
Viet Nam
1 review
0 helpful votes
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So Good
June 9, 2021

The support team is very enthusiastic and dedicated

Date of experience: June 9, 2021
India
1 review
0 helpful votes
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I am active member
June 9, 2021

Really hard for me to get a job, last 2 or 3 months i am active member. So of job i post of my business

Date of experience: June 9, 2021
Pakistan
1 review
0 helpful votes
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I have been enjoing working on freelancer.com for almost 3 years but its been a headache now, they have been holding the withdrawal with handsome amount in it, just keep saying that I have to wait. This is not a way, I have been waiting for almost more than 3 weeks but still they are not processing it. It really sucks now

Date of experience: June 9, 2021
India
1 review
0 helpful votes
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Verified Freelancer
June 9, 2021

It was very good to chat with Macall and provided proper information which supports me a lot.
Thank you

Date of experience: June 8, 2021
California
1 review
0 helpful votes
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Great customer service!
June 8, 2021

It was great. Quick response to my issues and was able to solve them seamlessly and helpfully without it being a burden. Very very very kind and so helpful. I am impressed and pleased that both of my issues were solved with this customer support teammate in a quick time frame as well, thank you!

Date of experience: June 8, 2021
Turkiye
1 review
0 helpful votes
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Rating help
June 8, 2021

It was a good and helpful conversation. Assistant was very receptive.

Date of experience: June 8, 2021
Sri Lanka
1 review
0 helpful votes
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Outstanding experience. Good and clear communication.

Date of experience: June 8, 2021
Bangladesh
1 review
0 helpful votes
Follow Md Shahriar K.
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Amazing to talked here
June 8, 2021

Am really happy to talked with him. He cleared me everything on prefferd freelancer program.

Thank you

Date of experience: June 7, 2021
India
1 review
0 helpful votes
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Excellent
June 7, 2021

Avery is the best customer representative in the world.

Date of experience: June 7, 2021
India
1 review
0 helpful votes
Follow Saksham D.
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I had several open projects where users had left in between and never came back. I can't cancel them so I reached out to the freelancer.com team and they said I'll have to wait a bit, which I did, and after the verification process was complete, all projects were removed and I was again presented with a clean profile!

Date of experience: June 7, 2021
Sri Lanka
1 review
0 helpful votes
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Very good
June 7, 2021

I took very good experience and its really imported to improve my knowledge of freelance, as well as i could to fulfill my request

Date of experience: June 7, 2021
Bangladesh
1 review
0 helpful votes
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My problem solved
June 7, 2021

Thanks for solve my problem. I am happy with your service.

Date of experience: June 7, 2021
Bangladesh
1 review
0 helpful votes
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Very Welcome coming!
June 7, 2021

I Found some special expertise in her.
High skilled
Good in product promoting
Well manner

Highly recommended

Date of experience: June 6, 2021