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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Turkiye
1 review
0 helpful votes
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Kevin R.
June 13, 2021

It was fast and informative. Thank you for your support.

Date of experience: June 13, 2021
Malaysia
1 review
0 helpful votes
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Orion A. Review
June 12, 2021

This person was courteous, patient and helped me resolve my issue in a timely manner. Excellent customer service.

Date of experience: June 12, 2021
Turkiye
1 review
0 helpful votes
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Chatting with Kelvin R.
June 12, 2021

He was very helpful and easy to understand. I am satisfied.

Date of experience: June 12, 2021
Pakistan
1 review
0 helpful votes
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Great Experience
June 12, 2021

The support was very helpful and patiently listened to all the complains and resolved them.

Date of experience: June 12, 2021
Pakistan
1 review
0 helpful votes
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Very Good Experience
June 12, 2021

I requested to activate reviews for a client of an old project. The Freelancer Team helped me to do so with quality. Thanks for quality and efficient work.

Date of experience: June 12, 2021
Spain
1 review
0 helpful votes
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Good services
June 12, 2021

I had a query about the use of the platform and the answer was quickly and useful.

Date of experience: June 12, 2021
India
1 review
0 helpful votes
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Issue resolved
June 12, 2021

I really appericiate the help that the support have given me. It has been resolved very quickly. Thank you for your help

Date of experience: June 11, 2021
South Africa
1 review
0 helpful votes
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I was concerned because I will be visiting Bangladesh for some time and since I won't be able to do my regular work, I will need to rely much more on my skills as a copy writer to support myself. Having to lock into my account from a computer that is clearly not in South Africa could trigger alarm bels with your Ai system. The Freelancer support team was very kind and ensured me that it will not be a problem as long as I am not in a restricted country. Thank you very much for your prompt response.

Date of experience: June 11, 2021
India
1 review
0 helpful votes
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Very helpful altitude
June 12, 2021

The support staff were patient, helpful and were on the job till the problem was resolved.

Date of experience: June 11, 2021
Nigeria
1 review
0 helpful votes
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My experience with freelancer.com
June 11, 2021

Freelancer.com is one of the popular and lucrative online job that one should ever wish for, Free from any forms of scam. Once you get it you but an end to your financially challenge. However, it takes a beginner some times to make money from it. Especially if one doesn't have one of the reqire skill.

Date of experience: June 11, 2021
Sri Lanka
1 review
0 helpful votes
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Very helpfill
June 11, 2021

Helped me in a quick time and information was up to pin point.

Date of experience: June 11, 2021
Bulgaria
1 review
0 helpful votes
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Best support ever
June 11, 2021

Very professional job, best customer support ever!

Date of experience: June 11, 2021
Singapore
1 review
0 helpful votes
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Very good experiences and issues resolved and my accepted offer withdraw by customer support.

Date of experience: June 11, 2021
Pakistan
1 review
0 helpful votes
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Greedy management
July 11, 2021

They don't want to you get your money that you earn, they just put a lot of hurdles to get your own money.

Date of experience: June 11, 2021
Egypt
1 review
0 helpful votes
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Freelancer is a family
June 11, 2021

On freelancer it's an excellent environment, and after you get 5 star rating for your project and collect your money, that's good effort also done with freelancer to keep this environment safe and clear,
Freelancer is the best platform I worked on ever, and the staff of support team are very professional and cooperative.

Date of experience: June 10, 2021
Bangladesh
1 review
0 helpful votes
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To joint a program so that my career can accel.
I had alot of questions but they answer them claim and help me see how this program can benefit me in near future.
Thank You Macall C ( if it's a bot then it's a very good one)

Date of experience: June 10, 2021
Pakistan
1 review
0 helpful votes
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It was great.
June 10, 2021

I had a great experience with the customer service and they were really very supportive and kind.
Even though I tend to forget about my ticket but they kept reminding me till my problem got solved.

Date of experience: June 10, 2021
California
1 review
0 helpful votes
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Scammers!
July 10, 2021

They closed my account and can't even describe the reason why and they toke my money and never returned it and it hasn't even been 5 days this is a total scam and should not be tolerated worst company ever use upwork.com instead!

Date of experience: June 10, 2021
Malaysia
1 review
0 helpful votes
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REPORT ABOUT SCAMMER
June 10, 2021

It was a nightmare for me because of this scammer things. And i want to say thank you to orion who help me get me back my funds

Date of experience: June 10, 2021
Bangladesh
1 review
1 helpful vote
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Get Information
June 10, 2021

He is frankly. He made quick response. He is patient. I'm satisfied to talk with Jethro.

Thanks Jethro.

Date of experience: June 10, 2021