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Marketplace for freelance programmers, writing, design, legal work and more.
The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.
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It was fast and informative. Thank you for your support.
This person was courteous, patient and helped me resolve my issue in a timely manner. Excellent customer service.
He was very helpful and easy to understand. I am satisfied.
The support was very helpful and patiently listened to all the complains and resolved them.
I requested to activate reviews for a client of an old project. The Freelancer Team helped me to do so with quality. Thanks for quality and efficient work.
I had a query about the use of the platform and the answer was quickly and useful.
I really appericiate the help that the support have given me. It has been resolved very quickly. Thank you for your help
I was concerned because I will be visiting Bangladesh for some time and since I won't be able to do my regular work, I will need to rely much more on my skills as a copy writer to support myself. Having to lock into my account from a computer that is clearly not in South Africa could trigger alarm bels with your Ai system. The Freelancer support team was very kind and ensured me that it will not be a problem as long as I am not in a restricted country. Thank you very much for your prompt response.
The support staff were patient, helpful and were on the job till the problem was resolved.
Freelancer.com is one of the popular and lucrative online job that one should ever wish for, Free from any forms of scam. Once you get it you but an end to your financially challenge. However, it takes a beginner some times to make money from it. Especially if one doesn't have one of the reqire skill.
Helped me in a quick time and information was up to pin point.
Very good experiences and issues resolved and my accepted offer withdraw by customer support.
They don't want to you get your money that you earn, they just put a lot of hurdles to get your own money.
On freelancer it's an excellent environment, and after you get 5 star rating for your project and collect your money, that's good effort also done with freelancer to keep this environment safe and clear,
Freelancer is the best platform I worked on ever, and the staff of support team are very professional and cooperative.
To joint a program so that my career can accel.
I had alot of questions but they answer them claim and help me see how this program can benefit me in near future.
Thank You Macall C ( if it's a bot then it's a very good one)
I had a great experience with the customer service and they were really very supportive and kind.
Even though I tend to forget about my ticket but they kept reminding me till my problem got solved.
They closed my account and can't even describe the reason why and they toke my money and never returned it and it hasn't even been 5 days this is a total scam and should not be tolerated worst company ever use upwork.com instead!
It was a nightmare for me because of this scammer things. And i want to say thank you to orion who help me get me back my funds
He is frankly. He made quick response. He is patient. I'm satisfied to talk with Jethro.
Thanks Jethro.
Answer: It is a PR platform that enables scammers to appear legitimate or verified. Freelancer doesn't care. They get a sizeable commission no matter if the posting is legitimate or not. Example: A fake ebook listing. Needs author to write 50000 words for US$ 2000. Unwitting freelancer bids and is 'awarded project' with message saying hurry up and accept. Once accepted, freelancer takes 'project fee' while you get tied up in their help callcenter trying to recoup not only the fee but potentially the fake employer gleaned from you using their platform. This site will be in the news soon. Trust me.
Answer: Hi Dejan. This happened to me in 2014, I lost a lot of money too, I withdrew the money on a Wednesday after the client had paid me $1000 in full. Then the next day, Thursday, I got a message that my withdrawal request was cancelled and the money reversed back to employer. My account was suspended and when I asked why, I was told that the employer looked like he was fraudulent and that the money might be fraud. Up to date, I am still bitter, angry and sad over that $1000 but I never got it back and Freelancer closed the person's account and that was that. So I hope this answers some of your questions and I am deeply sorry for your loss after such hard work. All the best
Answer: Freelancer.com focused on employer only, they just want as many employer and project as they can regardless of their country, verification status and deposits. However all the restriction is for employee. This is the reason Freelancer didn't stop them to post project without deposit. Almost 90% projects are fake (either posted by freelancer itself or fake/fraud employers). You have to be careful. Keep following things in mind will prevent you from fraud much. 1. Don't work for Employers from India/Bangladesh/Sri Lanka/Nigeria/Israel 2. Don't work for Employers whose name looks like Indian 3. Once the project is awarded to you, don't accept it unless the employer created initial milestone. Wait for at least 12 hours after milestone creation then accept it. 4. Ask for release step by step, don't work on next milestone unless previous is not released 5. Withdraw money from freelancer as fast as you can.
Answer: You can't say its fake but at the same time you can't just trust it fully. My point here is: people do get things done for the price but when it comes to money/payment, you can not trust freelancer. Sometimes it gets reversed from your account and you won't even get a satisfactory reason for it. I suffered a loss of 900 USD. All I get to hear that employer had some account issues and we can not disclose this any further. If you looking to work as a freelancer, go odesk or upwork and any other site first and then freelancer.com. Small incident: I worked for a client, designed the logo got the parent for it. Next day when looged in, my account showed negative balance ( payment reversed). Support: employer have acc. Issues Client: never came back or responded to any mails. Result: I worked and still in debt.
Answer: Dispute it with PayPal! Another beautiful example of why everyone hates Freelancer.
Answer: Freelancer is scam. I have very bad experience recently. "The payments you've received from your employer "-----------" were reversed due to their account issues. As a result, their account was closed" Lost over 800$. Freelancer also keep the fee for this job! Their support never answer. SCAM
Answer: Agree, do not use credit card details - freelancer is a terrible organisation when it comes to finances - they just debit your card at will, no warning, no opportunity to review the transaction, no notification of the charge - you just find out once you get your bank statement. Be very, very wary of this company - not saying their dodgy, BUT they are very devious when it comes to transactions. I think their motto is - "debit any time, just don't tell them and they wont complain"
Answer: Contact Paypal and file a dispute. I got a refund for the monthly amount that they should not have charged me for.
Answer: Good afternoon Rostyslav, unfortunately this has happened to most users of Freelancer including people who have been awarded projects. Ensure that you do not start any work or event accept a project until the following criteria have been met: 1. Project awarded 2. Initial milestone/deposit created 3. Client agrees to release the first payment immediately after you accepting the project. If they are unable to do this, tell then politely that you are unwilling to start on the project and keep looking for honest, legitimate clients. Be careful at all time on this website, even if you do vey thing by the book and the client still doesn't pay, the Freelancer support team will not help you. It is left to you to contact the client and chase the payment even of they delete their account.
Answer: Don't share you card. Use Paypal. First of all don't use freelancer they are scammers.

