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Marketplace for freelance programmers, writing, design, legal work and more.
The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.
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Verified Freelancer Program has many benefits except its fees, Ha Ha. Just kidding!. But yes, this program makes a money for value for all verified freelancer who endorse. Doing great work from Freelancer Portal.
Getting Verified by Freelancer enabling me to be a trusted freelancer. Furthermore, involving me to a higher value and more complex projects.
I highly recommend for Freelancers to get Verified.
Very open and helpful, explain me everything and help me to get aware about scams
The experience was good the agent help me to understand.
I had a few issues. The chat was quick to the point and very helpful. Thanks for believing in customer service.
Dear Freelancer Team!
I earned much amount from this platform. I found each parameters very simple and in standarized form.
There is no difficulty to bid on projects even through Mobile App of Freelancer.com and this platform is such a friendly user designed and created.
Even, I suit a case on two clients to whom i had to receive money. I got the Arbitration process 100% accurate and recovered my bad debts.
I realy appreciate this platform where diversified guideness and Quality assurance on behalf of freelancers and employers is trustworthy and of executive nature.
Thanks for providing such opportunity and platform all over the world.
It was a great experience. Freelancer is the best website to build your future. Freelancer changed my lifestyle. Verified by freelancer staff team was so good. It was a real pleasure to talk to this team. Thank you so much.
Submitting the project and communication through the app. Are very easy and nice, communication inside the app needs some extra options like selecting some messages or photos from the communication thread and send it again with some comments as used to do with other CHAT apps. This might help faster and quick response commenting on the messages
Steps and phases idea was great
The freelancer was very cooperative even we didn't reach the final agreement on the phase one so we did agree to discontinue
Refund process was very simple and easy
I do appreciate using the app further more in coming projects
Emad
I've recently started freelancer & I see many potential jobs in freelancer, I've verified my profile just. Customer support is really good and supportive.
I appreciate that team was concerned for my response after their reply against my ticket.
Macall described to me all aspects of the product. Macall introduced the product patiently and she did her best to provide me all information that I may need.
Great experience, easy to contact and provide my issues or concerns to the respective agent online and connected. Love the idea of contacting directly to the agents right away to clarify your doubts and needs.
Nicholl O helped me so much to understand everything. Excellent service!
I have sent many tickets along my freelancer experience and Javier A. Was the best to understand me and find solutions
I had a client that asked for money before I could get the job. I emailed customer support and got a positive and within few hours, my question was answered and clarified.
I got charged for a project that was absolute scam and they helped me get rid of the charges. Appreciate the support.
Support very patient and professionelle! He understands what i was looking for and helped very fast and good!
Answer: It is a PR platform that enables scammers to appear legitimate or verified. Freelancer doesn't care. They get a sizeable commission no matter if the posting is legitimate or not. Example: A fake ebook listing. Needs author to write 50000 words for US$ 2000. Unwitting freelancer bids and is 'awarded project' with message saying hurry up and accept. Once accepted, freelancer takes 'project fee' while you get tied up in their help callcenter trying to recoup not only the fee but potentially the fake employer gleaned from you using their platform. This site will be in the news soon. Trust me.
Answer: Hi Dejan. This happened to me in 2014, I lost a lot of money too, I withdrew the money on a Wednesday after the client had paid me $1000 in full. Then the next day, Thursday, I got a message that my withdrawal request was cancelled and the money reversed back to employer. My account was suspended and when I asked why, I was told that the employer looked like he was fraudulent and that the money might be fraud. Up to date, I am still bitter, angry and sad over that $1000 but I never got it back and Freelancer closed the person's account and that was that. So I hope this answers some of your questions and I am deeply sorry for your loss after such hard work. All the best
Answer: Freelancer.com focused on employer only, they just want as many employer and project as they can regardless of their country, verification status and deposits. However all the restriction is for employee. This is the reason Freelancer didn't stop them to post project without deposit. Almost 90% projects are fake (either posted by freelancer itself or fake/fraud employers). You have to be careful. Keep following things in mind will prevent you from fraud much. 1. Don't work for Employers from India/Bangladesh/Sri Lanka/Nigeria/Israel 2. Don't work for Employers whose name looks like Indian 3. Once the project is awarded to you, don't accept it unless the employer created initial milestone. Wait for at least 12 hours after milestone creation then accept it. 4. Ask for release step by step, don't work on next milestone unless previous is not released 5. Withdraw money from freelancer as fast as you can.
Answer: You can't say its fake but at the same time you can't just trust it fully. My point here is: people do get things done for the price but when it comes to money/payment, you can not trust freelancer. Sometimes it gets reversed from your account and you won't even get a satisfactory reason for it. I suffered a loss of 900 USD. All I get to hear that employer had some account issues and we can not disclose this any further. If you looking to work as a freelancer, go odesk or upwork and any other site first and then freelancer.com. Small incident: I worked for a client, designed the logo got the parent for it. Next day when looged in, my account showed negative balance ( payment reversed). Support: employer have acc. Issues Client: never came back or responded to any mails. Result: I worked and still in debt.
Answer: Dispute it with PayPal! Another beautiful example of why everyone hates Freelancer.
Answer: Freelancer is scam. I have very bad experience recently. "The payments you've received from your employer "-----------" were reversed due to their account issues. As a result, their account was closed" Lost over 800$. Freelancer also keep the fee for this job! Their support never answer. SCAM
Answer: Agree, do not use credit card details - freelancer is a terrible organisation when it comes to finances - they just debit your card at will, no warning, no opportunity to review the transaction, no notification of the charge - you just find out once you get your bank statement. Be very, very wary of this company - not saying their dodgy, BUT they are very devious when it comes to transactions. I think their motto is - "debit any time, just don't tell them and they wont complain"
Answer: Contact Paypal and file a dispute. I got a refund for the monthly amount that they should not have charged me for.
Answer: Good afternoon Rostyslav, unfortunately this has happened to most users of Freelancer including people who have been awarded projects. Ensure that you do not start any work or event accept a project until the following criteria have been met: 1. Project awarded 2. Initial milestone/deposit created 3. Client agrees to release the first payment immediately after you accepting the project. If they are unable to do this, tell then politely that you are unwilling to start on the project and keep looking for honest, legitimate clients. Be careful at all time on this website, even if you do vey thing by the book and the client still doesn't pay, the Freelancer support team will not help you. It is left to you to contact the client and chase the payment even of they delete their account.
Answer: Don't share you card. Use Paypal. First of all don't use freelancer they are scammers.

