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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

India
1 review
0 helpful votes
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Verified Freelancer Program
June 15, 2021

Verified Freelancer Program has many benefits except its fees, Ha Ha. Just kidding!. But yes, this program makes a money for value for all verified freelancer who endorse. Doing great work from Freelancer Portal.

Date of experience: June 14, 2021
Malaysia
1 review
0 helpful votes
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Getting Verified by Freelancer enabling me to be a trusted freelancer. Furthermore, involving me to a higher value and more complex projects.

I highly recommend for Freelancers to get Verified.

Date of experience: June 14, 2021
GB
1 review
0 helpful votes
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Very helpful
June 14, 2021

Very open and helpful, explain me everything and help me to get aware about scams

Date of experience: June 14, 2021
Nigeria
1 review
0 helpful votes
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Helpful
June 14, 2021

Kelvin R. Was able to guide me through the challenges. Which was all I needed. Thank you Kelvin R.

Date of experience: June 14, 2021
Pakistan
1 review
0 helpful votes
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Good Experience
June 14, 2021

Response was detailed and quick. Really good experience

Date of experience: June 14, 2021
South Africa
1 review
0 helpful votes
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Rehire - information
June 14, 2021

The experience was good the agent help me to understand.

Date of experience: June 14, 2021
Texas
1 review
0 helpful votes
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Orion the great
June 14, 2021

I had a few issues. The chat was quick to the point and very helpful. Thanks for believing in customer service.

Date of experience: June 14, 2021
Pakistan
1 review
0 helpful votes
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Absolutely perfect!
June 14, 2021

Dear Freelancer Team!

I earned much amount from this platform. I found each parameters very simple and in standarized form.
There is no difficulty to bid on projects even through Mobile App of Freelancer.com and this platform is such a friendly user designed and created.
Even, I suit a case on two clients to whom i had to receive money. I got the Arbitration process 100% accurate and recovered my bad debts.
I realy appreciate this platform where diversified guideness and Quality assurance on behalf of freelancers and employers is trustworthy and of executive nature.

Thanks for providing such opportunity and platform all over the world.

Date of experience: June 14, 2021
Bangladesh
1 review
0 helpful votes
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Verified by freelancer staff team
June 14, 2021

It was a great experience. Freelancer is the best website to build your future. Freelancer changed my lifestyle. Verified by freelancer staff team was so good. It was a real pleasure to talk to this team. Thank you so much.

Date of experience: June 14, 2021
Egypt
1 review
0 helpful votes
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Submitting the project and communication through the app. Are very easy and nice, communication inside the app needs some extra options like selecting some messages or photos from the communication thread and send it again with some comments as used to do with other CHAT apps. This might help faster and quick response commenting on the messages
Steps and phases idea was great
The freelancer was very cooperative even we didn't reach the final agreement on the phase one so we did agree to discontinue
Refund process was very simple and easy
I do appreciate using the app further more in coming projects
Emad

Date of experience: June 14, 2021
India
1 review
0 helpful votes
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I've recently started freelancer & I see many potential jobs in freelancer, I've verified my profile just. Customer support is really good and supportive.

Date of experience: June 14, 2021
Pakistan
1 review
0 helpful votes
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Effective And Timely response
June 14, 2021

I appreciate that team was concerned for my response after their reply against my ticket.

Date of experience: June 14, 2021
Serbia
1 review
0 helpful votes
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Refund money
June 14, 2021

Great. It was fast, detailed and polity help, without any problems.

Date of experience: June 13, 2021
Malaysia
1 review
0 helpful votes
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Great introduction
June 14, 2021

Macall described to me all aspects of the product. Macall introduced the product patiently and she did her best to provide me all information that I may need.

Date of experience: June 13, 2021
Saudi Arabia
1 review
0 helpful votes
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Experience with online assistance
June 13, 2021

Great experience, easy to contact and provide my issues or concerns to the respective agent online and connected. Love the idea of contacting directly to the agents right away to clarify your doubts and needs.

Date of experience: June 13, 2021
South Africa
1 review
0 helpful votes
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Help with an employer charging me
June 13, 2021

Nicholl O helped me so much to understand everything. Excellent service!

Date of experience: June 13, 2021
BO
1 review
0 helpful votes
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I have sent many tickets along my freelancer experience and Javier A. Was the best to understand me and find solutions

Date of experience: June 13, 2021
Nigeria
1 review
0 helpful votes
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I had a client that asked for money before I could get the job. I emailed customer support and got a positive and within few hours, my question was answered and clarified.

Date of experience: June 13, 2021
Pakistan
1 review
0 helpful votes
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PAYMENT SCAM!
June 13, 2021

I got charged for a project that was absolute scam and they helped me get rid of the charges. Appreciate the support.

Date of experience: June 13, 2021
Switzerland
1 review
0 helpful votes
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Support
June 13, 2021

Support very patient and professionelle! He understands what i was looking for and helped very fast and good!

Date of experience: June 13, 2021