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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 3 days

We monitor reviews for authenticity

Michigan
1 review
0 helpful votes
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Freelancer procedure
June 17, 2021

Thanks you for having me for your review and hope this would benefits of both of our businesses, out of my experience I wish if we make like the following arrangements (I'm not interfering in the policies I'm just suggesting some of effective let's call it style or procedure to stop fraud people, such as holding the hiring for the freelancer till checked by the support team what I mean here not to wait till the freelancer to report, once the client hires any freelancer, his approval to be holds till checked the docs and or the directions to the freelancer which will stop the try (like what happens with me I almost scammed twice) but when stopped I will b protected not wasted my time reviewing especially like my case so new to the plateform) I know I should read the instructions and tips and tricks and tips on the plateform but also this will keep me safe as new user and would make me feel safe ans encourages more to stick to freelancer plateform. This is just a suggestion you may take it into consideration or not but it's will be a great move for the new users, I know my experience handled very professionally by Judith J, which I appreciate so much abs her bearing with me you should hire more of Judith J, out of an experience as a freelancer, try to communicate with the clients through the platform not outside this way you'll be safe
Thanks freelancer platform for everything

Thanks
Murad Naser

Date of experience: June 16, 2021
Colombia
1 review
0 helpful votes
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Gracias!
June 17, 2021

Mi experiencia fue muy gratificante. Resolvieron mis dudas y me ayudaron a cuadrar el tema económico. Muy eficientes y se siente el trato personal, muy agradable.

Date of experience: June 16, 2021
Philippines
1 review
0 helpful votes
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For Nicholl O.
June 16, 2021

Great experience and awesome customer service agent.

Date of experience: June 16, 2021
India
1 review
0 helpful votes
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An amazing support by Avery
June 16, 2021

Avery helped me and understood my problem and solved it within few minutes.

Date of experience: June 16, 2021
Nevada
1 review
0 helpful votes
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Highly Satisfied
June 16, 2021

As I am facing a fake project proposal and accidently I confirm the click button before ensuring that the client project is fake or real. And I have been charged as per the rules of freelancer site. Then I ask for help from the freelancer support team. They immediately solve my problem. I really appreciate your concern about our freelancer community.
Best regards
Salman Ahad

Date of experience: June 16, 2021
Illinois
1 review
0 helpful votes
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Was very helpful
June 16, 2021

Avery was very helpful and made my experience with her very easy and comfortable.

Date of experience: June 16, 2021
Kenya
1 review
0 helpful votes
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FEEDBACK
June 16, 2021

The support given from Freelancer was great and I appreciate it very much. The reminders and follow up was very very good. Thank you very much.

Date of experience: June 16, 2021
Bangladesh
1 review
0 helpful votes
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Awesome
June 16, 2021

Macall C. Is given me a great information about a program called Freelancer varified. Thank you very much

Date of experience: June 15, 2021
South Africa
1 review
0 helpful votes
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Extremely helpful!
June 15, 2021

Kelvin explained everything to me and was patient and assisted me in a professional way! He assured me that my problem would be dealt with as soon as possible.

Date of experience: June 15, 2021
DO
1 review
0 helpful votes
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Customer Service Feedback
June 15, 2021

Overall it was quite satisfactory, however, response time needs to be taken care of.

Date of experience: June 15, 2021
Pakistan
1 review
0 helpful votes
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Well done!
June 15, 2021

So I had some problems with my client. Due to some reasons they were not co-operating. Thanks to the Support team, all my ambiguities were answered. They were nice and helpful. Did not make things complicated and stuck straight to the point! Well done!

Date of experience: June 15, 2021
Germany
1 review
0 helpful votes
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Excellent
June 15, 2021

I had a question.
I asked him.
He finally patiently answered me completely.
I enjoyed

Date of experience: June 15, 2021
India
1 review
0 helpful votes
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Best
June 15, 2021

Everything is good

I certify that this review is based on my own experience and that I am in no way affiliated with this business, and have not been offered any incentive or payment from the business to write this review.

Date of experience: June 15, 2021
India
1 review
0 helpful votes
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Account Issue
June 15, 2021

Freelancer was very friendly and upfront told the issues which made us understand and resolve it asap.

Date of experience: June 15, 2021
Pakistan
1 review
0 helpful votes
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Macall was very detailed and helpful about his guidance. He reached out to me to inform about my profile being acceptable for a certain program at Freelancer. I had a few questions and doubt which he cleared quite well.

Date of experience: June 15, 2021
Romania
1 review
0 helpful votes
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Very good service!
June 15, 2021

Very helpful and responsive. Helped me solved an issue with a fake review I had for a number of years on my profile. Good job!

Date of experience: June 15, 2021
India
1 review
0 helpful votes
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Easy refund process
June 15, 2021

Gabriella and Hailey were very helpful and humble to clearly and quickly process my refund without and dreading question.

Date of experience: June 15, 2021
India
1 review
0 helpful votes
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Great Support & too prompt
June 15, 2021

There is some delay in my refund and the payment history dashboard is little confusing. But i'like the way the support team is working. Thanks for the help guy.

Date of experience: June 14, 2021
India
1 review
0 helpful votes
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Verified Freelancer Program
June 15, 2021

Verified Freelancer Program has many benefits except its fees, Ha Ha. Just kidding!. But yes, this program makes a money for value for all verified freelancer who endorse. Doing great work from Freelancer Portal.

Date of experience: June 14, 2021
Malaysia
1 review
0 helpful votes
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Getting Verified by Freelancer enabling me to be a trusted freelancer. Furthermore, involving me to a higher value and more complex projects.

I highly recommend for Freelancers to get Verified.

Date of experience: June 14, 2021