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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Indonesia
1 review
0 helpful votes
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Another kind of phising
June 19, 2021

I've got hired on message but unfortunately it was just a phising which made me pay some deposit when clicked "accept" button. All Freelance support team were very responsive and my deposit has been refunded to my PayPal account. Thank you so much

Date of experience: June 18, 2021
Serbia
1 review
0 helpful votes
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They solved a withdraw issue of my account very fast.
They replied soon to my request and solved within 2 days
Thanks

Date of experience: June 18, 2021
Romania
1 review
0 helpful votes
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Fast and smooth
June 18, 2021

The chat experience was pleasant. As for the issue resolving time, all I can say is unbelievably fast. I had an issue with a refund on a payment which was solved in less than 5 minutes.

Date of experience: June 18, 2021
Egypt
1 review
0 helpful votes
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I had an issue with the payment method and she helped me in less than min that what should all support agents do

Date of experience: June 18, 2021
Pakistan
1 review
0 helpful votes
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Marvellous
June 18, 2021

My chat session was so great as he solved my problem in seconds.

Date of experience: June 18, 2021
Bangladesh
1 review
0 helpful votes
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Withdrawal request
June 18, 2021

Withdrawal request process was late but freelancer supporter help me very much. Thanks for all

Date of experience: June 18, 2021
Argentina
1 review
0 helpful votes
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Excellent and fast attention
June 18, 2021

I had a problem with a fake employer and they fixed it very quickly

Date of experience: June 18, 2021
Pakistan
1 review
0 helpful votes
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Freelancer Response
June 18, 2021

I was really worried about my negative balance because someone posted a fake project and I accepted that project without knowing about the client and also not requesting milestones and the Freelancer Project commission has charged me. Freelancer Teams are truly amazing because they waived off my commission fees.

Date of experience: June 18, 2021
India
1 review
0 helpful votes
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I am very satisfied with the experience till now. Th introduction to the freelancer verified program was smooth. I am waiting now to be contacted by the other team.

Date of experience: June 18, 2021
Pakistan
1 review
0 helpful votes
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Good
June 18, 2021

My overall experience with the freelancer team is great, quick response and they provide helpful material and guide you accordingly. I appreciate that the help and support team is highly cooperative and value their members.

Date of experience: June 18, 2021
India
1 review
0 helpful votes
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Freelancer Verified Programme
June 18, 2021

It was a great experience with Russell V. He asked all about my experience and share all the benefits of the verified badge.

Date of experience: June 18, 2021
Bangladesh
1 review
1 helpful vote
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I've started working part-time at Freelancer.com one year ago, it has been a great experience. Plenty of projects for people from any background. I've met with some excellent clients. I've worked with mainly Python, React stacks. Any issue was resolved by the support team as fast as possible. Overall it's a great journey.

Date of experience: June 17, 2021
New Jersey
1 review
0 helpful votes
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Great customer service!
June 17, 2021

Orion is a true professional and was quick to get to the point of my question, and provide a clear, thorough answer.

Date of experience: June 17, 2021
PS
1 review
0 helpful votes
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Review on the refund policies
June 17, 2021

A very nice and cooperative platform; the support team has helped me get my money back and took my request into consideration.

Date of experience: June 17, 2021
Philippines
1 review
0 helpful votes
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Great Experience
June 17, 2021

The chat representative answered all my questions.

Date of experience: June 17, 2021
Philippines
1 review
1 helpful vote
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Withdrawal Request
June 17, 2021

It was fast and smooth transaction. The supports are really helpful they're straight to the point on how to handle my case. I thought it would take me some time so I try to response multiple time but it ended up creating new ticket I assume. I do apologize for that!

Please forward my regards to Ms/Mr. Maine, Jam and Caleb P.

Have a nice day and continue to help people at this platform.

Date of experience: June 17, 2021
Georgia
1 review
0 helpful votes
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I left a review for an excellent Freelancer. Unfortunately, I somehow cut off the last word of my review. It should have read, "again." (including the period), but instead, it just read, "aga". I asked Freelancer to make the change for me. On the first edit, the support person left off the "." at the end of the sentence. I wrote back and asked for the period to please be added, so that a reader wouldn't wonder if there were more to that sentence. It was subsequently fixed.

Date of experience: June 17, 2021
Nigeria
1 review
0 helpful votes
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Very good customer service.
June 17, 2021

My issue was attended to in a fairly reasonable time, although the response time can be faster. Overall, it was a good experience.

Date of experience: June 17, 2021
India
1 review
0 helpful votes
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Verified freelancer
June 17, 2021

Thanks, Macall for your information, now I am able to apply to verify my account

Date of experience: June 17, 2021
Hungary
1 review
0 helpful votes
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Thanks
June 17, 2021

Thanks a lot thanks a lot thanks a lot thanks a lot thanks a lot thanks a lot thanks a lot thanks a lot thanks a lot thanks a lot thanks a lot thanks a lot

Date of experience: June 17, 2021