Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Marketplace for freelance programmers, writing, design, legal work and more.
The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I've got hired on message but unfortunately it was just a phising which made me pay some deposit when clicked "accept" button. All Freelance support team were very responsive and my deposit has been refunded to my PayPal account. Thank you so much
They solved a withdraw issue of my account very fast.
They replied soon to my request and solved within 2 days
Thanks
The chat experience was pleasant. As for the issue resolving time, all I can say is unbelievably fast. I had an issue with a refund on a payment which was solved in less than 5 minutes.
I had an issue with the payment method and she helped me in less than min that what should all support agents do
Withdrawal request process was late but freelancer supporter help me very much. Thanks for all
I had a problem with a fake employer and they fixed it very quickly
I was really worried about my negative balance because someone posted a fake project and I accepted that project without knowing about the client and also not requesting milestones and the Freelancer Project commission has charged me. Freelancer Teams are truly amazing because they waived off my commission fees.
I am very satisfied with the experience till now. Th introduction to the freelancer verified program was smooth. I am waiting now to be contacted by the other team.
My overall experience with the freelancer team is great, quick response and they provide helpful material and guide you accordingly. I appreciate that the help and support team is highly cooperative and value their members.
It was a great experience with Russell V. He asked all about my experience and share all the benefits of the verified badge.
I've started working part-time at Freelancer.com one year ago, it has been a great experience. Plenty of projects for people from any background. I've met with some excellent clients. I've worked with mainly Python, React stacks. Any issue was resolved by the support team as fast as possible. Overall it's a great journey.
Orion is a true professional and was quick to get to the point of my question, and provide a clear, thorough answer.
A very nice and cooperative platform; the support team has helped me get my money back and took my request into consideration.
It was fast and smooth transaction. The supports are really helpful they're straight to the point on how to handle my case. I thought it would take me some time so I try to response multiple time but it ended up creating new ticket I assume. I do apologize for that!
Please forward my regards to Ms/Mr. Maine, Jam and Caleb P.
Have a nice day and continue to help people at this platform.
I left a review for an excellent Freelancer. Unfortunately, I somehow cut off the last word of my review. It should have read, "again." (including the period), but instead, it just read, "aga". I asked Freelancer to make the change for me. On the first edit, the support person left off the "." at the end of the sentence. I wrote back and asked for the period to please be added, so that a reader wouldn't wonder if there were more to that sentence. It was subsequently fixed.
My issue was attended to in a fairly reasonable time, although the response time can be faster. Overall, it was a good experience.
Thanks, Macall for your information, now I am able to apply to verify my account
Thanks a lot thanks a lot thanks a lot thanks a lot thanks a lot thanks a lot thanks a lot thanks a lot thanks a lot thanks a lot thanks a lot thanks a lot
Answer: It is a PR platform that enables scammers to appear legitimate or verified. Freelancer doesn't care. They get a sizeable commission no matter if the posting is legitimate or not. Example: A fake ebook listing. Needs author to write 50000 words for US$ 2000. Unwitting freelancer bids and is 'awarded project' with message saying hurry up and accept. Once accepted, freelancer takes 'project fee' while you get tied up in their help callcenter trying to recoup not only the fee but potentially the fake employer gleaned from you using their platform. This site will be in the news soon. Trust me.
Answer: Hi Dejan. This happened to me in 2014, I lost a lot of money too, I withdrew the money on a Wednesday after the client had paid me $1000 in full. Then the next day, Thursday, I got a message that my withdrawal request was cancelled and the money reversed back to employer. My account was suspended and when I asked why, I was told that the employer looked like he was fraudulent and that the money might be fraud. Up to date, I am still bitter, angry and sad over that $1000 but I never got it back and Freelancer closed the person's account and that was that. So I hope this answers some of your questions and I am deeply sorry for your loss after such hard work. All the best
Answer: Freelancer.com focused on employer only, they just want as many employer and project as they can regardless of their country, verification status and deposits. However all the restriction is for employee. This is the reason Freelancer didn't stop them to post project without deposit. Almost 90% projects are fake (either posted by freelancer itself or fake/fraud employers). You have to be careful. Keep following things in mind will prevent you from fraud much. 1. Don't work for Employers from India/Bangladesh/Sri Lanka/Nigeria/Israel 2. Don't work for Employers whose name looks like Indian 3. Once the project is awarded to you, don't accept it unless the employer created initial milestone. Wait for at least 12 hours after milestone creation then accept it. 4. Ask for release step by step, don't work on next milestone unless previous is not released 5. Withdraw money from freelancer as fast as you can.
Answer: You can't say its fake but at the same time you can't just trust it fully. My point here is: people do get things done for the price but when it comes to money/payment, you can not trust freelancer. Sometimes it gets reversed from your account and you won't even get a satisfactory reason for it. I suffered a loss of 900 USD. All I get to hear that employer had some account issues and we can not disclose this any further. If you looking to work as a freelancer, go odesk or upwork and any other site first and then freelancer.com. Small incident: I worked for a client, designed the logo got the parent for it. Next day when looged in, my account showed negative balance ( payment reversed). Support: employer have acc. Issues Client: never came back or responded to any mails. Result: I worked and still in debt.
Answer: Dispute it with PayPal! Another beautiful example of why everyone hates Freelancer.
Answer: Freelancer is scam. I have very bad experience recently. "The payments you've received from your employer "-----------" were reversed due to their account issues. As a result, their account was closed" Lost over 800$. Freelancer also keep the fee for this job! Their support never answer. SCAM
Answer: Agree, do not use credit card details - freelancer is a terrible organisation when it comes to finances - they just debit your card at will, no warning, no opportunity to review the transaction, no notification of the charge - you just find out once you get your bank statement. Be very, very wary of this company - not saying their dodgy, BUT they are very devious when it comes to transactions. I think their motto is - "debit any time, just don't tell them and they wont complain"
Answer: Contact Paypal and file a dispute. I got a refund for the monthly amount that they should not have charged me for.
Answer: Good afternoon Rostyslav, unfortunately this has happened to most users of Freelancer including people who have been awarded projects. Ensure that you do not start any work or event accept a project until the following criteria have been met: 1. Project awarded 2. Initial milestone/deposit created 3. Client agrees to release the first payment immediately after you accepting the project. If they are unable to do this, tell then politely that you are unwilling to start on the project and keep looking for honest, legitimate clients. Be careful at all time on this website, even if you do vey thing by the book and the client still doesn't pay, the Freelancer support team will not help you. It is left to you to contact the client and chase the payment even of they delete their account.
Answer: Don't share you card. Use Paypal. First of all don't use freelancer they are scammers.

