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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Brazil
1 review
0 helpful votes
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It was very attentive! I was nervous because I need to authenticate my card quickly!
There was no mistakes! It was friendly and patiently!
Much obliged!

Date of experience: May 6, 2021
India
1 review
0 helpful votes
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So many people did fraud to me. They take money and they don't respond. This is not fair right. I have lost many money like this. If I complaint freelancer says I am not responsible. Then why are you running this business boss. I just want my money back.

Date of experience: May 6, 2021
Spain
1 review
0 helpful votes
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Thank You!
May 5, 2021

Thank You very helpful, kind and professional great experience

Date of experience: May 5, 2021
Uruguay
1 review
0 helpful votes
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Great!
May 5, 2021

I fix my problem thanks the guy was really helpful

Date of experience: May 5, 2021
Georgia
1 review
0 helpful votes
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Raven Was Helpful
May 5, 2021

Raven quickly understood my problem and assured me they would investigate further. I appreciated the care they took in understanding what I was having an issue with and being empathetic to my lack of knowledge around how the website and billing works, as this was my first project.

Date of experience: May 5, 2021
GB
1 review
0 helpful votes
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Very helpful
May 5, 2021

Very fast response, helpful and open to answer more than one question. Also sent me links of useful information to read in the site

Date of experience: May 5, 2021
PS
1 review
0 helpful votes
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Brilliant Support Employee
May 5, 2021

Brilliant Performance and Quick response and cooperation.
Good luck to you

Date of experience: May 5, 2021
Bangladesh
1 review
0 helpful votes
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Freelancer customer support is very fast and effective at the same time, they responses to your needs very timely.

So overall freelancer is a great place to be freelancing!
Thank you customer support

Date of experience: May 4, 2021
Argentina
1 review
0 helpful votes
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Helpful
June 3, 2021

It was nice and helpful. I liked it, it thought it was fine. Thanks

Date of experience: May 4, 2021
Pakistan
1 review
0 helpful votes
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Highly Appreciated
May 4, 2021

My overall experience with freelance support team is very good.
The teams is responsive and helpful.
Highly Appreciated!

Date of experience: May 4, 2021
India
1 review
0 helpful votes
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$#*!ing Awesome
May 4, 2021

It Was the best ever Agent in whole freelancer history. Really Helpful. Please Give Some Bonuses to This Guy/Girl. Thank You So Much

Date of experience: May 4, 2021
California
1 review
0 helpful votes
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Great advide
May 4, 2021

Understood my complaint and fixed the problem to my satisfaction.

Date of experience: May 4, 2021
Pakistan
2 reviews
0 helpful votes
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Verification
May 4, 2021

It was such a pleasing experience. The Freelancer staff is so professional and helpful.

Date of experience: May 4, 2021
India
1 review
0 helpful votes
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Very good service
May 4, 2021

It was really a good experience help me a lot
Answered my question quickly and effectively

Date of experience: May 4, 2021
India
1 review
0 helpful votes
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Jessica B. Understood the problem and resolved it smoothly. By that I can surely say she is truly experienced and knows how to deal with the customer problems.

Date of experience: May 4, 2021
India
1 review
0 helpful votes
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Great Response and support
May 4, 2021

The communication is great and timely responses. The support team helped me in a short span of time to resolve my issue and there efforts are appreciated.

Date of experience: May 3, 2021
Brazil
1 review
0 helpful votes
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Fantastic experience
May 3, 2021

I've just had a fantastic chat with the support. Thank you guys and Hayley C. It was very helpful.

Date of experience: May 3, 2021
Colombia
1 review
0 helpful votes
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Excelent
May 3, 2021

The boy is very attentive and helped me with each of my requests. Excellent work

Date of experience: May 3, 2021
Pakistan
1 review
0 helpful votes
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I have been working for 1 year with freelancer.com and feel great here. They help me when I need help via chat support and they also guide me about how I can enhance my earning.

Date of experience: May 3, 2021
Oklahoma
1 review
0 helpful votes
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Verify Interview
May 3, 2021

Chelsea with Verify Interviewed me for the Verify portion of Freelancer. Chelsea was very helpful and professional.

Date of experience: May 3, 2021