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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

India
1 review
0 helpful votes
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SuperSolved
June 25, 2021

The issues were resolved during the chat time itself. Thank you so much!
Hope there will be no auto renewal in future.
I was about to block my card. But when I reached freelancer support, all the hands for help was provided by Mr. Nicholl O

Date of experience: June 25, 2021
Nigeria
1 review
0 helpful votes
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So far, Not bad
June 25, 2021

As someone who's from an African country, we have the occasional ups and downs, however, all my complaints are addressed and attended to. This is a major plus for me as most site them to ignore people from my side of the world.
I look forward to gaining more and hopefully, seeing more ideas that aid most of my concerns be birthed.

Date of experience: June 25, 2021
Indonesia
1 review
0 helpful votes
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Unbelievably they forces all your team to register in freelancer.com, whom were initially hired outside the platform, just to able to communicate with the hired freelancers.
Very stupid rules.

Date of experience: June 24, 2021
Tunisia
1 review
0 helpful votes
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I always have a good experience with the freelancer.com support team
Keep working hard
Thank you

Date of experience: June 24, 2021
Algeria
1 review
0 helpful votes
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Verified freelancer introduction
June 25, 2021

Really great communication, make the offer seems great I will certainly take it once I will be ready

Date of experience: June 24, 2021
South Africa
2 reviews
0 helpful votes
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Freelancer Violation
June 24, 2021

It's an eye opening experience, abit disappointed it was a scam, however Suzanne was very my quick with her feedback which has opened my eyes about the types of things to look out for when submitting a bid, fortunately I didn't need to learn this lesson the hard why and a preventative solution was found.

Date of experience: June 24, 2021
Brazil
1 review
0 helpful votes
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Avaliation
June 24, 2021

Very good experience in the freelancer.com, I think this is very good

Date of experience: June 24, 2021
Sri Lanka
1 review
0 helpful votes
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World best site
June 24, 2021

Your site is very good. The best site I 've ever seen. Thank you so much for your support.

Date of experience: June 24, 2021
New York
1 review
1 helpful vote
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I never ever write reviews but I feel like people deserve to be warned about this robbery/scam these people have going on. I paid $300 for a business plan weeks ago because I didn't have time to do it myself. It was completely useless and not even relevant to the country I live in. I ended up having to do it myself in the end anyway. Now, they are playing games and refusing to give my money back... I would literally use any other site but this one. I have had much better experiences with Upwork and Fivver.

Date of experience: June 24, 2021
Sri Lanka
1 review
0 helpful votes
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Excellent
June 24, 2021

I just wanted to clarify a project accepted by me. But and the client didn't respond for 6 days. So I wanted to know what has happened to the project.

Date of experience: June 24, 2021
South Africa
1 review
0 helpful votes
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Rogue employee
June 24, 2021

At first i didn't know he was rogue, until Freelancer conducted an investigation.
I accepted a project offer from one individual and after I accepted, he went MIA.
The support team supported and assisted me tremendously.

Date of experience: June 24, 2021
District of Columbia
5 reviews
1 helpful vote
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Satisfied
June 25, 2021

Good site, easy to navigate, lots of job. I've never had problems using it so my review is positive.

Date of experience: June 24, 2021
India
1 review
0 helpful votes
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Appreciation for Macall C.
June 24, 2021

Macall was very polite, informative, and helpful throughout our discussion regarding the 'verified freelancer program' topic.

Date of experience: June 23, 2021
Malaysia
1 review
0 helpful votes
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Verified Freelancer status offer
June 24, 2021

Got the offer for the above, recruiter did the necessary application & payment deduction to set up the due interview. However unable to provide any clear snapshot of what actual numbers of Enterprise job offers are available at any point in time. So unsure yet how valuable this verified status is in terms of ROI as it's a one-time cost for the lifespan of this freelancer account

Date of experience: June 23, 2021
South Africa
1 review
0 helpful votes
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Awesome Support
June 23, 2021

Support executive assisted with my request and was prompt in resolving my issue. Advice was also given on how to handle the issue in future

Date of experience: June 23, 2021
RU
1 review
0 helpful votes
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Membership
June 23, 2021

I did lose $11 for membership upgrade because I didn't know the membership rule. So, I did contact to support team, they are solve my problem perfectly. Thank you

Date of experience: June 23, 2021
Bangladesh
1 review
0 helpful votes
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5 stars
June 23, 2021

I am very hesitate for my withdrawal, because fail of Processing date. Then I made a ticket and contacted the support team. They were very helpful for resolve this situation. I gladly thanks to support team.

Date of experience: June 23, 2021
India
1 review
0 helpful votes
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My amount was deducted from my account and I asked the support from the freelancer team and helped me for the same and recieved the refund.

Date of experience: June 23, 2021
India
1 review
0 helpful votes
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Didn't like it
July 23, 2021

Its fraudulent
They say things are free, but charge you money for everything

Date of experience: June 23, 2021
India
1 review
0 helpful votes
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Project hiring issues resolved
June 23, 2021

A client had hired me directly and had offered a lumpsum amount without describing the job description and other responses. I contacted the support centre and my queries were resolved to the fullest

Date of experience: June 23, 2021