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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Philippines
1 review
0 helpful votes
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Excellent
June 23, 2021

The agent was able to address my concern and explained well what happened. Avery was also able to give me tips on how to prevent my issue from happening again. My issue has been resolved faster than expected.

Date of experience: June 23, 2021
Philippines
1 review
0 helpful votes
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Supportive
June 23, 2021

I was waiting for so long but patiently but with their help and support I was relieved when the problem was done and cleared.

Date of experience: June 23, 2021
AE
1 review
0 helpful votes
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Immediate Response
June 23, 2021

I had messaged the Freelancer Support Team regarding a few problems I had and they had taken fast action. My work was done and I'm satisfied with it. Although, I hadn't expected a quick response from them but it was a good experience. Thank you Judith J.

Date of experience: June 23, 2021
India
1 review
0 helpful votes
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Responsive customer service
June 23, 2021

I got scammed by a client but freelancer refunded me the fee that I was charged.

Date of experience: June 23, 2021
India
1 review
0 helpful votes
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Fake accounts trying to spam me.
June 23, 2021

My experience was good as it was my first day after signing up as freelancer and 3 accounts tried to spam me by asking me to pay money as freelancer IP agreement fees.
My issue was resolved by Judith J who truly helped me and cleared my doubt about being scammed and helped me by reporting those scammers.
I'm grateful to him for helping me out.

Date of experience: June 23, 2021
Kenya
1 review
0 helpful votes
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Freelancer Support Team
June 23, 2021

This is one of the best customer support team I have dealt with. They're timely on resolving issues and quite articulate in their responses. Great work guys.

Date of experience: June 23, 2021
Egypt
1 review
0 helpful votes
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Refund support
June 23, 2021

Excellent and taking the situation seriously.
That supported my coming actions to be sure that I am safe.

Date of experience: June 23, 2021
India
1 review
0 helpful votes
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Experience with freelancer
June 23, 2021

The experience is good for me and I am happy to work on this freelancer.com, and I appreciate it.

Date of experience: June 23, 2021
India
1 review
0 helpful votes
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Best Services
June 23, 2021

I get the result of my ticket I am very happy with freelancer support

Date of experience: June 22, 2021
New York
1 review
0 helpful votes
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Superb job!
June 23, 2021

Russell V. did an excellent job of informing and updating me about the verification process for freelancers to obtain and retain a badge. I found his approach thoroughly instructive, direct, honest and communicative and his manner professional and respectful. I look forward to maintaining contact with Russell where possible for my future endeavors on Freelancer.com.

Date of experience: June 22, 2021
California
1 review
0 helpful votes
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Funds Refund
June 22, 2021

It was pretty straightforward and the refund was initiated. Thank you for the good service, I am still waiting it to be deposited into my bank however. Hopefully it should arrive soon.

Date of experience: June 22, 2021
South Africa
1 review
0 helpful votes
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The only replies I've had on bids have been scams asking for USD100 payment to get the work and to communicate off-site. Very disappointing and a waste of my time and the site has not reassured me about the safety of my data.

Date of experience: June 22, 2021
India
1 review
0 helpful votes
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Refund
June 22, 2021

My experience is positive, the team was able to meet my needs and to understand what I was looking for.

Date of experience: June 22, 2021
Texas
1 review
0 helpful votes
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Quick and Efficient
June 22, 2021

Rhys was very quick to research my issue and respond. I would highly recommend him for customer care concerns, thank you for helping me out!

Date of experience: June 22, 2021
Bangladesh
1 review
0 helpful votes
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Brilliant service
June 22, 2021

The agent was awesome to collaborate with. He replied every question and very polite.

Date of experience: June 22, 2021
Morocco
1 review
0 helpful votes
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Insane Support
June 22, 2021

I Just had the problem yesterday and right away the support team was answering right away and just one day i got my problem solved thanks so much

Date of experience: June 22, 2021
Bangladesh
1 review
0 helpful votes
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Good Support Service
June 22, 2021

I was never too much delayed to hear back from them. They were helpful in their way. After all good experience.

Date of experience: June 22, 2021
Argentina
1 review
0 helpful votes
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Problem resolved!
June 22, 2021

I had a scam with a fake project and it was resolved!

Date of experience: June 22, 2021
Georgia
1 review
0 helpful votes
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Helpful
June 22, 2021

Avery helped me with a scam artist. I appreciate the help!

Date of experience: June 22, 2021
Brazil
1 review
0 helpful votes
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Ótimo
June 22, 2021

Resolveu rápido e de forma objetiva, melhor atendimento.

Date of experience: June 22, 2021