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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Bangladesh
1 review
0 helpful votes
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Unresponsive client issue
June 28, 2021

Very fast reply and understood my problem easily. I'm thankful for his answer.

Date of experience: June 28, 2021
India
1 review
0 helpful votes
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Awesome
June 28, 2021

They were really very very helpful and they replied also very quick.

Date of experience: June 28, 2021
AE
1 review
0 helpful votes
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It was friendly and proffessional. I expected to close my account but in the end i am smilling and happy an will continue with freelancer. Thankful for the information given and attension provided to help with my account.

Date of experience: June 28, 2021
Sri Lanka
1 review
0 helpful votes
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Given good support
June 28, 2021

They really helpful and given refund for me for accepting a project and cancel by client.

Date of experience: June 28, 2021
Morocco
1 review
0 helpful votes
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Jessica B.
June 28, 2021

Jessica B. Is the best Support she is help me. Thank you, Jessica

Date of experience: June 28, 2021
Indonesia
2 reviews
0 helpful votes
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Helpful and fast response
June 28, 2021

I was quite confuse because my client claim that they already finished choosing bidding but nothing come out out of my project list. So, I ask help to check with the project and resulted that the project is deleted from the site.

Thank you for protecting the user to avoid the scam!

Date of experience: June 28, 2021
India
1 review
0 helpful votes
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Macall C explained well about verified badge of freelancer, i will join it surely as soon as possible. Thank you.

Date of experience: June 27, 2021
Italy
1 review
0 helpful votes
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Verified Freelancer
June 28, 2021

Macall was very patient and gentle and helped me to know about the benefits of the verified freelancer and how to apply for that. Thanks a lot for the help and support.

Date of experience: June 27, 2021
Bangladesh
1 review
0 helpful votes
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Great assist i ever had.
June 27, 2021

Orion is a great guy to assist.he identify the problem shortly and gave a right decision for my problem. I am happy for the assist.

Date of experience: June 27, 2021
Pakistan
1 review
0 helpful votes
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The Freelancer Support Member was very helpful and resolved my issue
Really appreciate your help Thank You!

Date of experience: June 27, 2021
NL
1 review
0 helpful votes
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He was friendly
June 27, 2021

He was friendly Mr. Orion A. He was friendly Mr. Orion A. He was friendly Mr. Orion A. He was friendly Mr. Orion A. He was friendly Mr. Orion A. He was friendly Mr. Orion A. He was friendly Mr. Orion A. He was friendly Mr. Orion A. He was friendly Mr. Orion A. He was friendly Mr. Orion A. He was friendly Mr. Orion A. Hope you will update this word limit according to user wish type. How can a user describe one sentence into a para?

Date of experience: June 27, 2021
Viet Nam
1 review
0 helpful votes
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Thank Orion!
June 27, 2021

Thank you so much Orion, you help me to solve my problem

Date of experience: June 27, 2021
Ukraine
1 review
0 helpful votes
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Orion is so kindness support.
June 27, 2021

I appreciate his helpful. Because there are best supporter, Freelancer will be success.
Thank you so much.

Date of experience: June 27, 2021
Pakistan
1 review
0 helpful votes
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Great Experience with Chelsea
June 27, 2021

I wanted to take a moment to express my sincere appreciation for the outstanding assistance I received from Chelsea during our recent conversation. Your dedication, professionalism, and willingness to go above and beyond have truly impressed me.

From the moment we connected, you demonstrated exceptional knowledge of Freelancer.com's platform and policies. Based on my experience with Chelsea, I have no doubt that Chelsea are an invaluable asset to the Freelancer.com customer support team. Her exceptional customer service skills, coupled with your technical expertise, make her a true standout among your peers.

Once again, I want to express my heartfelt gratitude for your exceptional support and assistance. You have made a significant positive impact on my experience with Freelancer.com, and I am confident that others who interact with you will have a similarly excellent experience.

Saad S.
Thanks.

Date of experience: June 27, 2021
Pakistan
1 review
7 helpful votes
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Review
June 27, 2021

Very good experience with Jessica. Well I have communicated with other freelancer team but Jessica is the best that understand me better plz hire Jessica for me for my other

Date of experience: June 27, 2021
Armenia
2 reviews
5 helpful votes
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There are 100 of Indian cheap freelancers you can hire just from 1-2 $ hour.
Good for small budget companies

Date of experience: June 26, 2021
RU
1 review
0 helpful votes
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Best experience with customer service
Communication with them was quick and easy and was very efficient

Date of experience: June 26, 2021
Mexico
1 review
0 helpful votes
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Great!
June 26, 2021

Nicholl was very helpful and patient. It was quick!

Date of experience: June 26, 2021
South Africa
1 review
0 helpful votes
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KYC Application
June 26, 2021

Judith J has been extremely helpful and patient in assisting me with my KYC application and verification.

Date of experience: June 26, 2021
India
1 review
0 helpful votes
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Excellent service
June 26, 2021

My journey is new on this planet. I encountered some unusual just in beginning of my journey. Which was against your ethics. I though to highlight issue. I am happy my issues are resolved without any delay. I convey my best wishes to all the staff of freelancer.

Thanks and Regard
Arun Kumar

Date of experience: June 26, 2021