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Marketplace for freelance programmers, writing, design, legal work and more.
The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.
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Very fast reply and understood my problem easily. I'm thankful for his answer.
It was friendly and proffessional. I expected to close my account but in the end i am smilling and happy an will continue with freelancer. Thankful for the information given and attension provided to help with my account.
They really helpful and given refund for me for accepting a project and cancel by client.
Jessica B. Is the best Support she is help me. Thank you, Jessica
I was quite confuse because my client claim that they already finished choosing bidding but nothing come out out of my project list. So, I ask help to check with the project and resulted that the project is deleted from the site.
Thank you for protecting the user to avoid the scam!
Macall was very patient and gentle and helped me to know about the benefits of the verified freelancer and how to apply for that. Thanks a lot for the help and support.
Orion is a great guy to assist.he identify the problem shortly and gave a right decision for my problem. I am happy for the assist.
The Freelancer Support Member was very helpful and resolved my issue
Really appreciate your help Thank You!
He was friendly Mr. Orion A. He was friendly Mr. Orion A. He was friendly Mr. Orion A. He was friendly Mr. Orion A. He was friendly Mr. Orion A. He was friendly Mr. Orion A. He was friendly Mr. Orion A. He was friendly Mr. Orion A. He was friendly Mr. Orion A. He was friendly Mr. Orion A. He was friendly Mr. Orion A. Hope you will update this word limit according to user wish type. How can a user describe one sentence into a para?
I appreciate his helpful. Because there are best supporter, Freelancer will be success.
Thank you so much.
I wanted to take a moment to express my sincere appreciation for the outstanding assistance I received from Chelsea during our recent conversation. Your dedication, professionalism, and willingness to go above and beyond have truly impressed me.
From the moment we connected, you demonstrated exceptional knowledge of Freelancer.com's platform and policies. Based on my experience with Chelsea, I have no doubt that Chelsea are an invaluable asset to the Freelancer.com customer support team. Her exceptional customer service skills, coupled with your technical expertise, make her a true standout among your peers.
Once again, I want to express my heartfelt gratitude for your exceptional support and assistance. You have made a significant positive impact on my experience with Freelancer.com, and I am confident that others who interact with you will have a similarly excellent experience.
Saad S.
Thanks.
Very good experience with Jessica. Well I have communicated with other freelancer team but Jessica is the best that understand me better plz hire Jessica for me for my other
Best experience with customer service
Communication with them was quick and easy and was very efficient
Nicholl was very helpful and patient. It was quick!
Judith J has been extremely helpful and patient in assisting me with my KYC application and verification.
My journey is new on this planet. I encountered some unusual just in beginning of my journey. Which was against your ethics. I though to highlight issue. I am happy my issues are resolved without any delay. I convey my best wishes to all the staff of freelancer.
Thanks and Regard
Arun Kumar
Answer: It is a PR platform that enables scammers to appear legitimate or verified. Freelancer doesn't care. They get a sizeable commission no matter if the posting is legitimate or not. Example: A fake ebook listing. Needs author to write 50000 words for US$ 2000. Unwitting freelancer bids and is 'awarded project' with message saying hurry up and accept. Once accepted, freelancer takes 'project fee' while you get tied up in their help callcenter trying to recoup not only the fee but potentially the fake employer gleaned from you using their platform. This site will be in the news soon. Trust me.
Answer: Hi Dejan. This happened to me in 2014, I lost a lot of money too, I withdrew the money on a Wednesday after the client had paid me $1000 in full. Then the next day, Thursday, I got a message that my withdrawal request was cancelled and the money reversed back to employer. My account was suspended and when I asked why, I was told that the employer looked like he was fraudulent and that the money might be fraud. Up to date, I am still bitter, angry and sad over that $1000 but I never got it back and Freelancer closed the person's account and that was that. So I hope this answers some of your questions and I am deeply sorry for your loss after such hard work. All the best
Answer: Freelancer.com focused on employer only, they just want as many employer and project as they can regardless of their country, verification status and deposits. However all the restriction is for employee. This is the reason Freelancer didn't stop them to post project without deposit. Almost 90% projects are fake (either posted by freelancer itself or fake/fraud employers). You have to be careful. Keep following things in mind will prevent you from fraud much. 1. Don't work for Employers from India/Bangladesh/Sri Lanka/Nigeria/Israel 2. Don't work for Employers whose name looks like Indian 3. Once the project is awarded to you, don't accept it unless the employer created initial milestone. Wait for at least 12 hours after milestone creation then accept it. 4. Ask for release step by step, don't work on next milestone unless previous is not released 5. Withdraw money from freelancer as fast as you can.
Answer: You can't say its fake but at the same time you can't just trust it fully. My point here is: people do get things done for the price but when it comes to money/payment, you can not trust freelancer. Sometimes it gets reversed from your account and you won't even get a satisfactory reason for it. I suffered a loss of 900 USD. All I get to hear that employer had some account issues and we can not disclose this any further. If you looking to work as a freelancer, go odesk or upwork and any other site first and then freelancer.com. Small incident: I worked for a client, designed the logo got the parent for it. Next day when looged in, my account showed negative balance ( payment reversed). Support: employer have acc. Issues Client: never came back or responded to any mails. Result: I worked and still in debt.
Answer: Dispute it with PayPal! Another beautiful example of why everyone hates Freelancer.
Answer: Freelancer is scam. I have very bad experience recently. "The payments you've received from your employer "-----------" were reversed due to their account issues. As a result, their account was closed" Lost over 800$. Freelancer also keep the fee for this job! Their support never answer. SCAM
Answer: Agree, do not use credit card details - freelancer is a terrible organisation when it comes to finances - they just debit your card at will, no warning, no opportunity to review the transaction, no notification of the charge - you just find out once you get your bank statement. Be very, very wary of this company - not saying their dodgy, BUT they are very devious when it comes to transactions. I think their motto is - "debit any time, just don't tell them and they wont complain"
Answer: Contact Paypal and file a dispute. I got a refund for the monthly amount that they should not have charged me for.
Answer: Good afternoon Rostyslav, unfortunately this has happened to most users of Freelancer including people who have been awarded projects. Ensure that you do not start any work or event accept a project until the following criteria have been met: 1. Project awarded 2. Initial milestone/deposit created 3. Client agrees to release the first payment immediately after you accepting the project. If they are unable to do this, tell then politely that you are unwilling to start on the project and keep looking for honest, legitimate clients. Be careful at all time on this website, even if you do vey thing by the book and the client still doesn't pay, the Freelancer support team will not help you. It is left to you to contact the client and chase the payment even of they delete their account.
Answer: Don't share you card. Use Paypal. First of all don't use freelancer they are scammers.

