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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

North Carolina
1 review
0 helpful votes
Follow michael F.
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A hired freelancer couldnt fix his own software he created. After milestone released, software didnt work. Contacted support and they were able to get the refund. Pick your hired freelancer closely. Most are clueless

Date of experience: June 30, 2021
Lithuania
1 review
0 helpful votes
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Very fast and accurate responding. The guidance was so clear as i could tackle the problem easily.

Date of experience: June 30, 2021
India
1 review
0 helpful votes
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Very fast resolved issue
June 30, 2021

A fake client cost me $25 dollar debit from accepting his fake job, after he ran away, the freelancing website customer care took quick intitative and refunded me the amount lost in the site and said it would take a bit longer for the credit card amount to be reflected.

Date of experience: June 30, 2021
PS
1 review
0 helpful votes
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Following a payment issue
June 30, 2021

I enjoyed their fast response.
My notes were considered carefully and my questions were answered exactly.
Add to that they were advising me with the best way to solve the problem friendly.

Date of experience: June 30, 2021
Hungary
1 review
0 helpful votes
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Byron for the Team lead!
June 30, 2021

My chat with Byron was straight forward and effective. I'm happy I was understood

Date of experience: June 30, 2021
VE
1 review
0 helpful votes
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Review
June 30, 2021

Everything in this issue end OK. Thank you for assistance

Date of experience: June 30, 2021
Pakistan
1 review
0 helpful votes
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Macall really help me to reach out the best freelancer on this site. This product also very Great features.
I hope this will going very well in future. Thanks Macall!

Date of experience: June 30, 2021
Malaysia
1 review
0 helpful votes
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Rusell V. Review
June 30, 2021

He is very helpful for the guide in using Freelancer. He is also very kind and patience with me since I got a lot of questions.

Date of experience: June 30, 2021
Italy
1 review
0 helpful votes
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It was comfortable to speak and elaborately explain. There was no moment of hesitation.

Date of experience: June 30, 2021
Malawi
1 review
0 helpful votes
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Help with a refund
June 30, 2021

The support team amazingly assisted me with an issue where I wanted to refund a payment to my client.

Date of experience: June 30, 2021
India
1 review
0 helpful votes
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It was the process of verifying badge, Chelsea V. was very supportive to me in this process, I highly appreciate her for precious time.

Date of experience: June 30, 2021
India
1 review
0 helpful votes
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Preferred Freelancer
June 30, 2021

Great explanation and communication. All answers were given perfectly. Thank you.

Date of experience: June 29, 2021
Philippines
1 review
0 helpful votes
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Very helpful and considerate.
June 29, 2021

He's been so helpful with my concern. I know I'm asking them too much but if they could be able to help me with my stolen funds then I would be forever grateful to them.

Date of experience: June 29, 2021
Florida
1 review
0 helpful votes
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Refund
June 29, 2021

I had a problem with getting the money back after a project was cancelled and the Support Center helped me A LOT. Problem solved and got my money back!

Date of experience: June 29, 2021
Kenya
1 review
0 helpful votes
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Client complain
June 29, 2021

Very satisfied with the response that I got from Byron

Date of experience: June 29, 2021
Bangladesh
1 review
0 helpful votes
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Very friendly
June 29, 2021

He was very friendly and helpful. And solved my problem within a few minute.

Date of experience: June 29, 2021
India
1 review
0 helpful votes
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My experience with Freelancer is always awesome, As I said Freelancer is the best place to work. Chelsea V is very helpful, sweet person and very good recruiter in Freelancer. A trustworthy place to work for anyone. I love working in Freelancer always :)

Date of experience: June 29, 2021
Ukraine
1 review
0 helpful votes
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Quickly and efficiently helped to resolve the issue with payment card authentication

Date of experience: June 29, 2021
Turkiye
1 review
0 helpful votes
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Helpful answer
June 29, 2021

Very helpful answer. İ hope the money will be in my account in 3-5 business days

Date of experience: June 28, 2021
Morocco
1 review
0 helpful votes
Follow Zakaria R.
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Thank you all for your cooperation, in fact due to the issues I encountered on the site, which I did not expect to be resolved so quickly, I intended to leave the site as soon as possible, but now after all the help you have given me, I will go on and try to find a place among you as a professional designer looking for projects to achieve despite the difficulties, especially the superiority of the previous designers, accustomed to the working method.
Greeting

Date of experience: June 28, 2021