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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Egypt
1 review
0 helpful votes
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Very helpful
July 3, 2021

He helped me and done what I needed and he was fast

Date of experience: July 3, 2021
Bangladesh
1 review
0 helpful votes
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I am really grateful to them. I found problem opening my freelancing account. They gave me huge time to reopen it. Specially their quick response pleased me much. They are very responsible to their duties.

Date of experience: July 3, 2021
Texas
1 review
0 helpful votes
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Unauthorized Charges
July 2, 2021

I emailed support midday, yesterday July 1st, about charges to my pay pal account. They very quickly responded and attempted to figure out what happened, as I don't know what this site is and never commissioned any "projects", they were able to track the transactions, close the account and refund my money. I'm not thrilled my account information was used with out my permission but it seems that the fraudulent information did not come from Freelancer. I greatly appreciate the quick resolution.

Date of experience: July 2, 2021
Mexico
1 review
0 helpful votes
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Excelente atención
July 2, 2021

Jacinta ha resuelto todas mi dudas, recomendada, páguenle más!

Date of experience: July 2, 2021
India
1 review
0 helpful votes
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Got cheated
August 1, 2021

I lost my part money neither I got my work
Not only I lost money but lost my valuable time by working with freelance

Date of experience: July 2, 2021
Argentina
1 review
0 helpful votes
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Argentina
July 2, 2021

Mi experiencia fue mas que buena MAXWELL, mi asesor, RESPONDIO RAPIDAMENTE a todas mis dudas y confuciones, con una inteligencia y claridad, admirable y no solo eso, entendio mi situacion no grata por la que pasa mi pais y demostro absoluta empatia.

Date of experience: July 2, 2021
Arkansas
1 review
1 helpful vote
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I signed up for Freelancer.com because my client had put down payment on his project there. I met him through a contact completely separate from freelancer.com btw. I purely signed up to accept payment.

1) Client couldn't get his money back for 14 days.
2) I signed up, added bank account info, etc., and then invoiced him/accepted his project, etc. - fees of 10% just to accept payment. No. No other place charges that nonsense.
3) You charged HIM a fee to PAY me after he'd already given you money.
4) You have a policy that delays access to funds for 15 days to new accounts. Also no. I understand being cautious but not after verifying my identity including my bank account. People cannot have delays in access to income given the state of the world. Reevaluate this policy.
5) The ONLY way to get paid was to refund the money back to him (which I can't do btw, you have to do it, there's no option for me to refund to clients myself).
6) He asked you for a refund that will take, you guessed it, 14 days, which is as long as the delay.

I will never, ever, ever use or recommend Freelancer.com to anyone. I've already started cautioning everyone I know that accepts money and does any type of development work to stay way the hell away from your service. Including details of the above re: fees, etc.

There are far better ways. UpWork is better than this even. I understand you provide a service to people and you charge for that service. But nickel and diming people fees is not the way.

Improve your service. Make it friendly to freelancers. When they sign up for your service and go through the process of verifying who they are including bank info, don't hold their money hostage. Don't charge exorbitant fees to those just trying to do their work and get paid a fair rate.

Date of experience: July 2, 2021
India
1 review
0 helpful votes
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He described all the things very greatly and provided all information. Am very satisfied with his help

Date of experience: July 1, 2021
Illinois
1 review
0 helpful votes
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Verified by freelancer
July 2, 2021

My experience with Macall. C was very good I get all my question answers I really appreciate Macall for taking the time out to answer my question the reason why I must get verified by a freelancer
Thank you

Date of experience: July 1, 2021
Kenya
1 review
0 helpful votes
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It was a great experience through chat and Macall was able to explain to me the whole product and how it works

Date of experience: July 1, 2021
Philippines
1 review
0 helpful votes
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Review for Judith J.
July 2, 2021

She was very accommodating and she responded to query quickly. Good job Judith!

-Lara

Date of experience: July 1, 2021
RU
1 review
3 helpful votes
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Previously, I have repeatedly paid for membership on the site, while when it came to withdrawing the earned funds, they demanded to pass verification, which I cannot pass because my documents are not in English. The site administration is too lazy to use google translator apparently. I highly do not recommend this project, moreover, I have previously heard negative reviews that people have problems with withdrawing funds, and the number of posted projects in the form of spam is quite a large number.

At the same time, he previously successfully passed verification personally in his native language in such companies as Microsoft, Google, UpWork. Therefore, there is clearly something wrong with this service, and they still associate themselves as a long-distance platform.

Date of experience: July 1, 2021
Egypt
1 review
0 helpful votes
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Fast response
July 1, 2021

It was very speed response to my problem and it has been solved right away

Date of experience: July 1, 2021
Bangladesh
1 review
0 helpful votes
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Withdraw problem
July 1, 2021

Good. They help me very fast. I like their service.

Date of experience: July 1, 2021
Ohio
2 reviews
0 helpful votes
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Customer service feedback
July 1, 2021

It was informative and they were responsive to my every concern and gave insightful suggestions. I was satisfied with the service delivered

Date of experience: July 1, 2021
India
1 review
0 helpful votes
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Judith J, your the best
July 1, 2021

Judith J assisted on my query. He is forwarded my issue to the finance dept. Hopefully this will sort out very soon. Thanks maaan.

Date of experience: July 1, 2021
Zambia
1 review
0 helpful votes
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Absolutely informative and Necesary. I chatted briefly with a freelancer agent called Macall and he was absolutely proffesional and patient with me. He convinced me that the product was applicable to me and also widened my Knowledge on it.

Date of experience: July 1, 2021
Indonesia
1 review
0 helpful votes
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Express Withdrawal
July 1, 2021

The freelancer team helped me with my banking problems patiently and professional Until my money comes back, thank you guys.

Date of experience: July 1, 2021
Pakistan
1 review
0 helpful votes
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Intime support
July 1, 2021

I was deceived and engaged by the buyer of a fake project. I contacted the freelance support team. They removed my concerns.and I am fully satisfied..

Date of experience: June 30, 2021
North Carolina
1 review
0 helpful votes
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A hired freelancer couldnt fix his own software he created. After milestone released, software didnt work. Contacted support and they were able to get the refund. Pick your hired freelancer closely. Most are clueless

Date of experience: June 30, 2021