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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Bahamas
1 review
0 helpful votes
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I am pleased with the support that I have received so far. It is clear that Freelancer.com supports individuals who are making an effort to market their skills and talents and serve our global community. These are particularly challenging times with the pandemic and I am encouraged by the level of support and empathy I have received so far. Chelsea was excellent. She pointed me to where I can find additional resources on the website to boost my confidence and begin earning income.

Date of experience: July 6, 2021
Philippines
1 review
0 helpful votes
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Assisting in Withdrawal Failed
July 6, 2021

Very accommodating and quick response really appreciate the service.

Date of experience: July 5, 2021
China
1 review
0 helpful votes
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Donald Helped me with my withdrawal issues, he made sure that I am satisfied and there is no need to be worried about the issue that I was getting.

Date of experience: July 5, 2021
Poland
1 review
0 helpful votes
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Amazing experience
July 5, 2021

The platform for freelance is the best in my point of view. The system is clear, taxes not high, a lot of options for withdrawal funds, and, of course, amazing support. They have really great support, they provide good services to valued members, and always you can write them and you will definitely get help!

Date of experience: July 5, 2021
Brazil
1 review
0 helpful votes
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Deposit issue
July 5, 2021

It was quick and it was helpful as the problem is resolved.

Date of experience: July 5, 2021
Pakistan
1 review
0 helpful votes
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Funds issue
July 5, 2021

Excellent chat, was quick to understand the problem and even more helpful in helping me understand what the issue was.
Thanks Byron

Date of experience: July 5, 2021
Argentina
1 review
0 helpful votes
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Withdrawal of funds
July 5, 2021

The tech support team has made a lot of mistakes in blocking my funds, a lot of them.
However, this excellent professional has solved everything in a matter of minutes. The efficiency of this professional is incredible. It would be nice to be taken into consideration, as she worked very well and was very kind. She solved a very serious problem for me in minutes. I appreciate your attention and I hope you pay attention, maybe I deserve a raise or a better position. Thank you very much Kelly!

Date of experience: July 5, 2021
Mexico
1 review
0 helpful votes
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Support
July 5, 2021

I have been given follow up and support to all my messages and doubts

Date of experience: July 5, 2021
Malaysia
1 review
0 helpful votes
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Good and Fast Support
July 5, 2021

As this is first time using freelancer and i got bad experience with hire freelancer on the task. But everything come good as usual after i received a good support and fast response and solution from the freelancer support team!

Many thanks on that!

Really appreciate!

Date of experience: July 5, 2021
Texas
1 review
1 helpful vote
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As a Newbie
August 4, 2021

New to the actual freelancer process of bidding and projects are and everything that goes along with it. I found it pretty confusing. There are unethical and inappropriate persons at Freelancers, and from my observation and personal experience dealing with it, management doesn't have a lot of time to investigate or prevent.

Management was nice enough. They answered a lot of questions. They were very effective in making things move forward, which was helpful. I do know a lot of talented, amazing artists do their gig work at Freelancers. Group projects would be nice.

Date of experience: July 4, 2021
Greece
1 review
0 helpful votes
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Jethro was very fast on helping me with a withdrawal request error I had.
The customer support on freelancer is mind-blowing.
Fast, helpful replies, kind staff.

Date of experience: July 4, 2021
Egypt
1 review
0 helpful votes
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Easy to work on and great customer service. I have been working on the website for more than 10 years and I highly recommend it.

Date of experience: July 4, 2021
Jordan
1 review
0 helpful votes
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Scammers
July 4, 2021

Orion was able to answer my question about a client asking me to send them 50$ as a refundable security fee before sending me any work. He saved me from a big scam.

Date of experience: July 4, 2021
India
1 review
0 helpful votes
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Good response
July 4, 2021

It was very good experience and problem solving... Good communication and quick response...

Date of experience: July 4, 2021
Pakistan
1 review
0 helpful votes
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Great guy,
July 4, 2021

A professional, with communication & behavior, helped me out clearing things.
Never found a guy like him on the freelancer.com platform, he is one of the best i have interacted with, till now.

Date of experience: July 4, 2021
India
1 review
0 helpful votes
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Quick support
July 4, 2021

Had a pleasant experience with Byron. He helped me identify a fraudulent project I had bid to.

Date of experience: July 4, 2021
Hong Kong
1 review
0 helpful votes
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PDF to word
July 4, 2021

Hey hope you are doing well.
I want to tell that the person who award me the project first ask me to pay security fee which would be refundable after the completion of project. After going through that, he award me the project, I did the project in time with accuracy, he said to wait to some hours, payment would be sent to you. But they fail to do so. Also they block me from the freelancer site chat, aslo from WhatsApp. Sending you the scam profile.

Date of experience: July 4, 2021
Saudi Arabia
1 review
0 helpful votes
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Very good
July 3, 2021

Very good. The team responded to my email which was sent to support team. I had issue regarding refund and they solved it in professional way and fast.

Date of experience: July 3, 2021
Bangladesh
1 review
0 helpful votes
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Very easy communication. He could easily find the problems and provides solution ASAP

Date of experience: July 3, 2021
India
1 review
0 helpful votes
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Very helpful
July 3, 2021

Good communication skill and fast problem solve. It's all skill is good

Date of experience: July 3, 2021