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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

India
1 review
0 helpful votes
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A very helpful team
July 7, 2021

As an independent professional I depend a lot on the earnings derived from this portal. Whenever I have faced any issues the support team has done everything in their capacity to provide a solution. Recently I was stumped with some document processing requirements and support team came through. I would have been overwhelmed and very anxious if they hadn't helped me out. Thank you so much for making my life easier in these troubled times.

Date of experience: July 7, 2021
Pakistan
1 review
0 helpful votes
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Hi,
I earned some amount on freelancing and want to withdraw the amount. But I was stuck in address verification section and my account was suspended.
So, I was a bit worry about my money and the account of freelancing. So, the things that save me are given below:
1. After the account suspension I got email from freelancer about this matter.
2. From email they take me to token registration area for my issue to discuss with freelancing support team.
3. So I open two token regarding this issue
4. Then Three members helped me a lot in clearing my issue that how it will solve.
5. So in just 20 hours I got my address verification and my amount is on the way to be withdrawal.

Date of experience: July 7, 2021
Ohio
1 review
0 helpful votes
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Refund
July 7, 2021

The customer service was helpful about refund deposit. He also helped with the previous project why it was incomplete.

Date of experience: July 7, 2021
India
1 review
0 helpful votes
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Awesome Experience
July 7, 2021

Awesome - "Chelsea V." Very nice person and very supportive during the call, Highly recommended, A+++. Thank You So Much Mam.

Date of experience: July 7, 2021
Philippines
1 review
0 helpful votes
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Helpful and understanding
July 7, 2021

I have been having the worst week of my life and was so surprised that I got charged for a membership fee that I had no idea what for. I talked to Byron and explained to him my situation. He has made sure that I am understood. He stayed and updated me throughout the process, which was actually really quick (I thought I had to wait for hours or days). I really appreciate the effort and time Byron has put in to help me.

Date of experience: July 7, 2021
Italy
1 review
0 helpful votes
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Support evaluation
July 7, 2021

I find the freelance support great. Fast, helpful and clear.

Date of experience: July 7, 2021
Indonesia
1 review
0 helpful votes
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The freelancer.com support team is very helpful and understands me in solving the problems I face. Even though I am still not fluent in English, they are very able to understand and help me.
Thank you for your help.

Date of experience: July 7, 2021
Philippines
1 review
0 helpful votes
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Very Helpful
July 7, 2021

I contacted Customer Support Team to clarify regarding the security fee of the employer who contacted me and Donald G assisted me on my concern. He clearly guided me on what should and should not be done.

Date of experience: July 7, 2021
GB
1 review
0 helpful votes
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Good Support- Bad system
August 6, 2021

I did not enjoy my experience using freelancer due to fraudulent listings and inaccessible usage.
However the interaction with Judith J at freelancer user support was efficient and incredibly easy to resolve withdrawal and account deletion.

Date of experience: July 7, 2021
Pakistan
1 review
0 helpful votes
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Account Verification
July 7, 2021

Judith J helped me resolve my issue and made me understand my account verification process

Date of experience: July 7, 2021
India
1 review
0 helpful votes
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Good Journey
July 7, 2021

Its been a good journey with Freelancer so far. It gives an opportunity to make a career without the need of leaving your home.

Date of experience: July 6, 2021
Turkiye
1 review
0 helpful votes
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Great Supporting
July 7, 2021

Great and helpful person, he explained things in a simple way that everybody can understand, I appreciate it

Date of experience: July 6, 2021
Pakistan
1 review
0 helpful votes
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Review for Freelancer.
July 7, 2021

Told me about all the benefits of getting verified, did quality Communication & guided me properly. Thank you

Date of experience: July 6, 2021
South Africa
1 review
0 helpful votes
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Verification assistance
August 6, 2021

Hello Team

My initial experience with Freelancer support was a total nightmare, the following support staff did not read my questions properly and sent generic responses that were not at all pertaining to the issue at hand.
However once Suzanne, Guinevere M, Kelly V, Alfred got involved, all my questions were answered in a professional manner dealing with the exact issue.

Please compliment them on their excellent customer service and than k them on my behalf. I believe I am now a verified human!

I was extremely concerned as a non-verified human being as when I looked in the mirror, I could definitely see myself... lol - The fact is I am now a verified human being and that makes me incredibly happy.

Thank you to all in the Support team who dealt with my rantings and ravings... nut as I am sure you all know writers and authors are extremely volatile people... as the saying goes " There is a fine line between brilliance and madness", I of course believe i am the latter - BRILLIANT!

Many Thanks Again to all of you and may your week be superb!

Regards
Jeanne Gleimius
South Africa
+27 67 *******

Date of experience: July 6, 2021
Bangladesh
1 review
0 helpful votes
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Really i am happy for good help
July 6, 2021

Really i am happy for good help.my chatting was very good and helpful

Date of experience: July 6, 2021
Croatia
1 review
0 helpful votes
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Feedback
July 6, 2021

Orion A. Was very helpful for the issue I had.
Very nice service support :)

Date of experience: July 6, 2021
India
1 review
0 helpful votes
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Solved my ticket
July 6, 2021

I was unable to contact a client and I had no updates on projects
I contacted freelancer and they provided best support

Date of experience: July 6, 2021
Brazil
1 review
0 helpful votes
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Great service
July 6, 2021

I have a rapidly response from the support and it was very useful

Date of experience: July 6, 2021
RU
1 review
0 helpful votes
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I had a milestone lock problem in my account.
I contact freelancer support Karylle A so resolved my milestone lock issue in my account.
Best service. I really appreciate all the efforts that Karylle A. She put into solving my issue. I was pleasantly surprised. Great work!
Thank you, Karylle A.

Date of experience: July 6, 2021
India
5 reviews
3 helpful votes
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One of the best
July 7, 2021

Its one of the best site to search for your perfect freelance work. Very simple process of posting or searching a job for free.

Date of experience: July 6, 2021