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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Morocco
1 review
0 helpful votes
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Prompt repense
July 9, 2021

Hello! You are quick to answer and you answer accurately to the problem, I like this service. Thank you in advance.

Date of experience: July 9, 2021
India
1 review
0 helpful votes
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I was relieved by the response and the support I received. Thank you.

Date of experience: July 9, 2021
Indonesia
1 review
0 helpful votes
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Fast Response
July 9, 2021

I reported an account with a probable fraud project and violate the Freelancer rule of conduct. Less than an hour later, a Freelancer customer support (Judith J.) replied to my report and has taken a necessary action in response to the situation.

Date of experience: July 9, 2021
Washington
1 review
0 helpful votes
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My ID at Freelancer
July 9, 2021

I couldn't find my ID at Freelancer. Judith J. From support gave me a full answer with illustration.

Date of experience: July 9, 2021
Nigeria
1 review
0 helpful votes
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FREELANCER
July 9, 2021

They have a professional approach to nurturing the freelancers on their network. I have been there, and I am going to rate them highly.

Date of experience: July 9, 2021
Georgia
1 review
0 helpful votes
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Help
July 9, 2021

In my case it happened that without my confirmation I was deducted the amount, I demanded a refund but it was not possible but, they took into account everything I submitted and they satisfied me, thanks to the freelancer team

Date of experience: July 9, 2021
Lebanon
1 review
0 helpful votes
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A great freelancing website and platform, site officers and managers are very responsive and informative, projects well written, software easy to use and charges well-knitted.

Date of experience: July 8, 2021
Madagascar
1 review
0 helpful votes
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It's was so nice, the freelancer staff was so cool.
She asked how about me and some of my experiences.

Date of experience: July 8, 2021
Sri Lanka
1 review
1 helpful vote
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Best Customer Support
July 8, 2021

I've have some issue with a deduction from my account. It was my fault without knowing accepting projects on freelancer platform. But help desk agent her name was Celestine D chat with me and instantly reverse the payment after understanding the scenario. I would say it was the best customer service I've ever got from a foreign site. Gave me some tips how to handle such situations in future. Finally thanks again for your humble support.

Date of experience: July 8, 2021
Brazil
1 review
0 helpful votes
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Nice!
July 8, 2021

I had a doubt about the payment, I was very well attended with speed and politeness. Thanks.

Date of experience: July 8, 2021
Texas
1 review
0 helpful votes
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Excellent service
July 8, 2021

I got the refund. It was quick and easy. Promote this guy

Date of experience: July 8, 2021
Viet Nam
1 review
0 helpful votes
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Good experience
July 8, 2021

Although my internet doesn't seem to be good so the connection can be interrupted.
She helped me repeat the question.
I appreciate the effort to make my interview perfect.

Thank and best regard

Trong Le

Date of experience: July 8, 2021
AE
1 review
0 helpful votes
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Great Service!
July 8, 2021

Freelancer and its staff Macall C. Has been of great help. I am very happy with the way they listen to freelancers as compare to other platforms. I will like to thank them for this platform and all the support.

Date of experience: July 8, 2021
India
1 review
0 helpful votes
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Excellent
July 8, 2021

Overall good, he is guide to me step to step regarding my account verification

Date of experience: July 8, 2021
Nigeria
1 review
0 helpful votes
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Swift Response
July 8, 2021

Fantastic! I never expected refunds could be this swift. I got my refund same day!

Date of experience: July 8, 2021
Germany
1 review
0 helpful votes
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Great solution
July 8, 2021

Freelancer develop example of platform for collaboration as should be! Not only help people to work together but as well support take care of users.
This model of working should be an example for others.

Date of experience: July 7, 2021
Pakistan
1 review
0 helpful votes
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Project Fees
July 8, 2021

Very good experience and staff is very helpful.
Support staff understand my issue instantly and they resolved my issue.
I really appreciate the professionalism and good quality service.

God Bless you guys.

Date of experience: July 7, 2021
India
1 review
0 helpful votes
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It was pleasent and smooth experience to speak with Alexander Lewis regarding Annual Prepaid Plus Membership Plan purchase. He guided me well and communication was very clear.

Thanks a lot.

Date of experience: July 7, 2021
India
1 review
0 helpful votes
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It was easy
July 8, 2021

Thank u for your help in getting me verified badge

Date of experience: July 7, 2021
Argentina
1 review
0 helpful votes
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Excellent Attention
July 7, 2021

Very satisfied with the technical support attention, they do not delay in answering and in my particular case they answered all my questions very kindly. Thank you

Date of experience: July 7, 2021