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Marketplace for freelance programmers, writing, design, legal work and more.
The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.
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Hello! You are quick to answer and you answer accurately to the problem, I like this service. Thank you in advance.
I was relieved by the response and the support I received. Thank you.
I reported an account with a probable fraud project and violate the Freelancer rule of conduct. Less than an hour later, a Freelancer customer support (Judith J.) replied to my report and has taken a necessary action in response to the situation.
I couldn't find my ID at Freelancer. Judith J. From support gave me a full answer with illustration.
They have a professional approach to nurturing the freelancers on their network. I have been there, and I am going to rate them highly.
In my case it happened that without my confirmation I was deducted the amount, I demanded a refund but it was not possible but, they took into account everything I submitted and they satisfied me, thanks to the freelancer team
A great freelancing website and platform, site officers and managers are very responsive and informative, projects well written, software easy to use and charges well-knitted.
It's was so nice, the freelancer staff was so cool.
She asked how about me and some of my experiences.
I've have some issue with a deduction from my account. It was my fault without knowing accepting projects on freelancer platform. But help desk agent her name was Celestine D chat with me and instantly reverse the payment after understanding the scenario. I would say it was the best customer service I've ever got from a foreign site. Gave me some tips how to handle such situations in future. Finally thanks again for your humble support.
I had a doubt about the payment, I was very well attended with speed and politeness. Thanks.
Although my internet doesn't seem to be good so the connection can be interrupted.
She helped me repeat the question.
I appreciate the effort to make my interview perfect.
Thank and best regard
Trong Le
Freelancer and its staff Macall C. Has been of great help. I am very happy with the way they listen to freelancers as compare to other platforms. I will like to thank them for this platform and all the support.
Overall good, he is guide to me step to step regarding my account verification
Fantastic! I never expected refunds could be this swift. I got my refund same day!
Freelancer develop example of platform for collaboration as should be! Not only help people to work together but as well support take care of users.
This model of working should be an example for others.
Very good experience and staff is very helpful.
Support staff understand my issue instantly and they resolved my issue.
I really appreciate the professionalism and good quality service.
God Bless you guys.
It was pleasent and smooth experience to speak with Alexander Lewis regarding Annual Prepaid Plus Membership Plan purchase. He guided me well and communication was very clear.
Thanks a lot.
Thank u for your help in getting me verified badge
Very satisfied with the technical support attention, they do not delay in answering and in my particular case they answered all my questions very kindly. Thank you
Answer: It is a PR platform that enables scammers to appear legitimate or verified. Freelancer doesn't care. They get a sizeable commission no matter if the posting is legitimate or not. Example: A fake ebook listing. Needs author to write 50000 words for US$ 2000. Unwitting freelancer bids and is 'awarded project' with message saying hurry up and accept. Once accepted, freelancer takes 'project fee' while you get tied up in their help callcenter trying to recoup not only the fee but potentially the fake employer gleaned from you using their platform. This site will be in the news soon. Trust me.
Answer: Hi Dejan. This happened to me in 2014, I lost a lot of money too, I withdrew the money on a Wednesday after the client had paid me $1000 in full. Then the next day, Thursday, I got a message that my withdrawal request was cancelled and the money reversed back to employer. My account was suspended and when I asked why, I was told that the employer looked like he was fraudulent and that the money might be fraud. Up to date, I am still bitter, angry and sad over that $1000 but I never got it back and Freelancer closed the person's account and that was that. So I hope this answers some of your questions and I am deeply sorry for your loss after such hard work. All the best
Answer: Freelancer.com focused on employer only, they just want as many employer and project as they can regardless of their country, verification status and deposits. However all the restriction is for employee. This is the reason Freelancer didn't stop them to post project without deposit. Almost 90% projects are fake (either posted by freelancer itself or fake/fraud employers). You have to be careful. Keep following things in mind will prevent you from fraud much. 1. Don't work for Employers from India/Bangladesh/Sri Lanka/Nigeria/Israel 2. Don't work for Employers whose name looks like Indian 3. Once the project is awarded to you, don't accept it unless the employer created initial milestone. Wait for at least 12 hours after milestone creation then accept it. 4. Ask for release step by step, don't work on next milestone unless previous is not released 5. Withdraw money from freelancer as fast as you can.
Answer: You can't say its fake but at the same time you can't just trust it fully. My point here is: people do get things done for the price but when it comes to money/payment, you can not trust freelancer. Sometimes it gets reversed from your account and you won't even get a satisfactory reason for it. I suffered a loss of 900 USD. All I get to hear that employer had some account issues and we can not disclose this any further. If you looking to work as a freelancer, go odesk or upwork and any other site first and then freelancer.com. Small incident: I worked for a client, designed the logo got the parent for it. Next day when looged in, my account showed negative balance ( payment reversed). Support: employer have acc. Issues Client: never came back or responded to any mails. Result: I worked and still in debt.
Answer: Dispute it with PayPal! Another beautiful example of why everyone hates Freelancer.
Answer: Freelancer is scam. I have very bad experience recently. "The payments you've received from your employer "-----------" were reversed due to their account issues. As a result, their account was closed" Lost over 800$. Freelancer also keep the fee for this job! Their support never answer. SCAM
Answer: Agree, do not use credit card details - freelancer is a terrible organisation when it comes to finances - they just debit your card at will, no warning, no opportunity to review the transaction, no notification of the charge - you just find out once you get your bank statement. Be very, very wary of this company - not saying their dodgy, BUT they are very devious when it comes to transactions. I think their motto is - "debit any time, just don't tell them and they wont complain"
Answer: Contact Paypal and file a dispute. I got a refund for the monthly amount that they should not have charged me for.
Answer: Good afternoon Rostyslav, unfortunately this has happened to most users of Freelancer including people who have been awarded projects. Ensure that you do not start any work or event accept a project until the following criteria have been met: 1. Project awarded 2. Initial milestone/deposit created 3. Client agrees to release the first payment immediately after you accepting the project. If they are unable to do this, tell then politely that you are unwilling to start on the project and keep looking for honest, legitimate clients. Be careful at all time on this website, even if you do vey thing by the book and the client still doesn't pay, the Freelancer support team will not help you. It is left to you to contact the client and chase the payment even of they delete their account.
Answer: Don't share you card. Use Paypal. First of all don't use freelancer they are scammers.

