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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

GB
1 review
0 helpful votes
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Verified Interview
July 14, 2021

Nice and straight forward. Very pleasant and friendly experience.

Date of experience: July 14, 2021
Germany
1 review
0 helpful votes
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Amazing support. Thumbs up.
July 14, 2021

From start to end it is a fantastic platform to work with from an agency perspective.

Date of experience: July 14, 2021
Malaysia
1 review
0 helpful votes
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Donald G
July 13, 2021

Great experience, the agent was very helpful and so kind.

Date of experience: July 13, 2021
Canada
1 review
0 helpful votes
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Helpful
July 13, 2021

Good and quick attention. Solve my problem in few minutes. That's the way!

Date of experience: July 13, 2021
Egypt
1 review
0 helpful votes
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I had the worst experience with this website, I had 2 projects as a freelancer in this website and both went bad:
1- My first project:
After the project was completed and delivered later the client
Managed to withdraw the money probably through his bank so the milestone
Was reversed and I have lost my money.
2- My second project:
After agreeing with the customer on the milestones I have started working on the project and completed most of the required work, but then the client changed her mind and wanted to add extra requirements or to cancel the project, I tried everything with her but she was acting in a really nasty way with me, so I have canceled the milestone to end the project but
She left a negative review on my profile and 1 start rating. The website then wanted me to pay the fees for that project although I didn't receive any payment for the work I have done. When I have contacted the support service with screenshots of the chat they just closed my ticket and did nothing about it.

In summary:

1- The website has no secure payment system, after completing a project you can lose your money if the client called his/her bank and asked to cancel the transaction.
2- prices for the projects are very low and most of freelancers there compete over price.
3- No customer support for freelancers, you can submit a support ticket but they will simply close without doing anything about it.
4- The website policies are completely biased against freelancers. They will charge freelancers for projects even if they didn't receive any payments.

Date of experience: July 13, 2021
Armenia
1 review
0 helpful votes
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Excellent support team
July 13, 2021

Dear Maine, thank you for your fast and full response to an issues i was concerned as a user!
I had problems with clients asking money me to pay them as deposite before I do the work for them. That was strange, I reported to freelancer, and support team was so great immediately advise me what to do and also helped me with my deposit refund!
Thanks!

Date of experience: July 13, 2021
Iraq
1 review
0 helpful votes
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Great support.
July 13, 2021

As usual, The techincal support team saves no effort in giving proper solutions in a timely manner. I can't thank them enough.

Date of experience: July 12, 2021
Armenia
1 review
0 helpful votes
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I had opened ticket regarding to recruiter project and I fully feel satisfied the help by freelancer support team.
They are very kind, responsible and specialist.
Thanks a lot again for that.

Date of experience: July 12, 2021
Brazil
1 review
0 helpful votes
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Perfect!
July 12, 2021

Was very fast and efficient! I'm extremely satisfied with the service.

Date of experience: July 12, 2021
Sri Lanka
1 review
0 helpful votes
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It was so easy and fast service
July 12, 2021

The person who helped me was so good at things and fast and east withdrawal my deposits

Date of experience: July 12, 2021
Morocco
1 review
0 helpful votes
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Great support
July 12, 2021

I really appreciate the freelance service, the service team is amazing. Whenever I contact them, they react promptly and professionally. Customer service at its best.

Date of experience: July 12, 2021
Spain
1 review
0 helpful votes
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An extraordinarily quick response
July 11, 2021

I requested the return of a duplicate milestone, they responded immediately informing me that the return had already been processed. I am delighted with the speed and efficiency

Date of experience: July 11, 2021
GB
1 review
0 helpful votes
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Quick answer
July 10, 2021

I needed to update my location, and everything went very smoothly; I got help in the chat, followed the procedures, and everything went very well.

Date of experience: July 10, 2021
Serbia
2 reviews
6 helpful votes
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I had a problem that I did the translation in time, but the client didn't want to pay me, plus he turned off automatic billing in the beginning of our conversation. I thought he would pay me in the end, plus he asked me to make price lower which I accepted because I am a new freelancer, but no! He wanted me first to send him the translation, and then to send me money for my work, but because I saw there was some kind of deception, I didn't do what he told me. Freelancer site didn't do anything about this issue, and I reported both project and user. Such a shame!

Date of experience: July 10, 2021

Chatting to Freelancer Support
June 22, 2021
Previous review

Hello everybody! I had a problem with bidding on a project because a person who wanted to hire me for the project asked me to install Telegram app in order to have the interview there. I felt something's wrong and I reported an issue. A freelancer staff member Jessica B. Was very kind to me, explained me about warning signs when somebody asks you to communicate over the other platform which is against the policy of "Freelancer". The person's account and their project in which the interview should have been done via Telegram app. Was closed eventually. Feel free to contact the staff of "Freelancer". Highly recommendable to communicate with the staff of "Freelancer".

Date of experience: June 22, 2021
India
1 review
0 helpful votes
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Assistance provided
July 10, 2021

I got my issue cleared and the support team understood my stand and helped me from losing money unnecessarily. Thank you Freelancer support team.

Date of experience: July 10, 2021
India
1 review
0 helpful votes
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Awesome
July 10, 2021

Awesome, i got answers to my all questions. Thanks for that

Date of experience: July 10, 2021
Philippines
1 review
1 helpful vote
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Unaware of Deposit
July 10, 2021

Without my knowledge and capacity, I was charged of $10.48 on June 18,2021. I wasn't able to take it as my cup of tea because I do not know how and when did I subscribe to this. Gladly, Mr. Hachiro, one of the support teams assisted me unto the refund. Though I haven't received the amount on my card yet but transaction was already sent on my Paypal and email. I am waiting for the refund money to be in my account still. Thank you so much!

Date of experience: July 10, 2021
Egypt
1 review
0 helpful votes
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Great experience
July 10, 2021

Great experience, they are highly appreciative and supportive

Date of experience: July 10, 2021
Ohio
2 reviews
0 helpful votes
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My complaint was not reasloved
August 9, 2021

I decided to close the ticket because of the email I received. It was an email sent to remind me of an open ticket. I was under the impression that someone would get back to me about my website not being completed even after sending several messages to the guy who gave me an unfinished website. I sent screenshots of the messages back and forth and understood that someone would reach out to me through email. So I chalked it up to a donation to the needy who does fraudulent activity on Freelancer. If you are cool with it, I will not refer this site to any of my peers since you, the Freelancer website, do not give refunds for unfinished work!

Date of experience: July 9, 2021
Utah
1 review
0 helpful votes
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Quick and helpful
July 9, 2021

The response time was excellent and a sensible solution was proposed.

Date of experience: July 9, 2021